G75VW just died

[ZeroBarrier]

Well, after having happily owned my problem free G75VW for a month an a half, it just decided to call it quits on me tonight.

Came home from picking up a friend from work and found it shutdown, I thought nothing of it, possibly a window update or something that forced my beloved to shutdown/reboot. Upon pressing the power button all the lights lit up like normal except for the display. I had a bigger LED display connected through HDMI at the time, so I unplugged it and tried again; but lo and behold, the display still did not light up, and upon leaving the laptop on, it would auto shut itself completely off approximately 30 seconds later.

This happens with any combination of battery & AC plug connected simultaneously or separately. So finally after fiddling with it for a good half an hour, I raised the white flag and submitted for an RMA. I'l be dropping the original HDD into the drive bay and sending her off as soon as I receive an RMA number and hoping that this does not happen again.

I was so content with this particular G75VW though, even after a 15 min. extreme burn-in test on furmark while running Prime 95 simultaneously, the GPU would top out at 78C at an ambient temperature of around 30C; when I would turn the AC down in my room to around 25C, this beast would never go over 75C at full load (furmark extreme burn-in 15 min. test + Prime 95). This laptop truly shocked me after having owned a G50VT that suffered from high temps while playing games if I didn't have the AC in my room turned on.

I just hope that I can receive an equal performing machine back. I'm still perplexed as to what could have happened.

If anyone from ASUS reads this, I'd very greatly appreciate if you guys can keep an eye out for my RMA. I keep reading that you guys are amazing at customer service here at these forums. Thank you for your hard work and your unwavering diligence.

[dstrakele]

Check out this post: http://rog.asus.com/forum/showthread.php?21623-I-m-getting-annoyed-with-my-G75...&p=149071&viewfull=.... It offers a way where they may be willing to work with you. It may involve some additional cash, but you could weigh that against an RMA and being without a laptop while they repair it.

Unless the person you talk to is stupid, they have to see you are a big ticket item purchaser. Do they really want to lose you as a customet? On the other hand, that could explain the trouble they are in at the moment...

[finalhour]

you guys are all forgetting these come with a year asus warranty.....yeah RMA sucks but ASUS will fix it.

[dstrakele]

Haven't forgotten about the ASUS Warranty. Just presenting options. It's the difference between walking out of the store with a new laptop vs. waiting weeks, maybe even months and multiple RMA's without a laptop.

[ZeroBarrier]

john_from_ohio wrote:
Unless the local Best Buy is hours away ... I would also recommend taking a shot and smiling a lot and being very polite. Best Buy stores are not doing well. Best Buy employees realize that. Best Buy will make exceptions for customers that are nice at times.

As far as why your machine is dead ... is it possible that you did not uninstall the Asus Live Update utility and that perhaps a BIOS update tried to complete thru windows and hosed it up?

Not hours away, half an hour to get to my nearest one. I just do not want to take a 30 min trip to Best Buy just to be denied an exchange and take a 30 min trip back home. I guess I'll chance it and see what happens, but I'm not looking forward to a wasted hour of my time.

As for Live Update; no, I did not have it installed. The first thing I did when I bought this laptop was drop in 2x 320GB 7,200 RPM HDD's I had left over from my dead G50VT. I set them in Raid0 and did a clean install of Win7 SP1 plus drivers.

dstrakele wrote:
Haven't forgotten about the ASUS Warranty. Just presenting options. It's the difference between walking out of the store with a new laptop vs. waiting weeks, maybe even months and multiple RMA's without a laptop.

I live in Las Vegas, NV; and as far as I can tell the nearest ASUS Service Center is in California, so the turn around time might not be so horrendous (I hope).

In any case, going to try my luck at Best Buy, since I have yet to receive an RMA from ASUS; it's been nearly 48 hours since I've submitted for one...

Wish me luck.

[ZeroBarrier]

Great news, they accepted it for an exchange. The only problem is that I have to go to another Best Buy to pick it up, the store nearest to me doesn't have any in stock. So I'm currently on my way to another store that does have 2 in stock to pick it up, exchange already processed and all.

I'm extremely happy right now with with the customer service I've just received.

[dstrakele]

Good Luck, @ZeroBarrier! I hope you return with a new laptop tonight. If you don't, your original laptop will be off to the ASUS Service Center in Milpitas, CA (See http://rog.asus.com/forum/showthread.php?21766-G53-3-time-RMA). No pressure....

[dstrakele]

That is Great News! I love a happy ending...

[chrsplmr]

great job .. all..

[ZeroBarrier]

Back home, up and running. Just had to drop in my 2x 320GB HDDs and set bios to Raid.

Now to make sure this one doesn't overheat.

Thanks again guys, you motivated me enough to try and I saved a bunch of time.

[ZeroBarrier]

OK, I'm happy to report that this machine matches my previous one, after a 15 min run of Furmark + Prime95 both CPU and GPU hit a high of 78C-79C (I say both because it isn't 100% constant one or the other) at a room temperature of about 30C.

Let's hope that this one doesn't suffer last one's fate and randomly die. I have great faith in ASUS, their products don't fail on me all that often. I've had worse experiences with other brands that don't give me such bang for the buck.