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G75VW-DS72 =A Major Mistake

SkilletIsRollen
Level 9
Hi everybody, before we begin let me say something. I bought this laptop in back in March 2012 from Newegg for $2200. This was my first non-monitor purchase from Asus. Believe me, I'm never making this mistake again.

The Good:

Case Design, both in looks and sturdiness.

Cooling, one of the best cooled laptops ever built.

Speed, very fast with anything that doesn't require heavy graphics.

The Bad:

Sound Quality, by far the worst thing on this laptop, 300 dollar junk-tops speakers sound better, plus all the audio bugs are absolutely terrible. For what we are paying, this is unacceptable.

Video Card, I am not saying it's slow in any regard, I know it's a laptop, but the fact is 4 months after release of the 670m, the 675m was released, which is 50% better. With no MXM slot (to change the video card) while laptops in the similar (for what I paid) price-range has equipped. Plus the card seems buggy and has bad drivers. It has all kind of instabilities ruining games. The predecessor was cheaper and faster. This chip was a sellout, it's Nvidea's fault, but it's still in my laptop

The Screen, the coating on this laptop's screen is baldly done. It's far grainy then it should be, especially from the manufacturer who are know for good monitors, in fact I have a an Asus VW246H (24 inch LCD, Matt, 2ms, made in 06) monitor that I compared it too, it was far less grainy.

Bloatware, There is so much useless crap pre-loaded on this computer, I thought Asus was bought by Dell or something. Most of it, Windows 7 already has covered, and the stuff that it doesn't, either doesn't work or there is no need. I thought Asus would know better.

Battery Life, It's not good, but I forgive this one.

But all this is just icing to the real cake of a problem.

The Product Warranty Support

My unit, unfortunately, has a defective. Its screen is flickering like those old CTR's monitors whenever I turned down the light levels. Not really a big deal, so I tried to ignore it. Well my patience only lasted a week. I paid for a product free of defect, so I was going to get that. At first i thought i should of just returned it for a replacement, well Newegg was back-ordered and they suggested I send it in for a manufactures warranty. Tech support was very nice and said it would be back in around 2 weeks, 3 tops. So I sent it in.

It was gone for a month and a half

I didn't get in back until mid July. They had lost it at their service center after 1 week. So I was trying to keep my cool, but guess what? They didn't even fix it. I was very mad, and I called them again. I asked a manger they said no problem and if they couldn't fix it they would replace it.

4 months later

Still not fixed, sent it in 3 more times, they never could track it. After the 2rd time receiving it back, the keyboard Back-lighting was broken, and power supply wire had split. After the 3rd time receiving it back, the Hard Drive FAILED when I turned it on. The 4th time receiving it back, they had fixed everything except the actual problem that their bird brained techs didn't break. The screen still was flickering.

Stonewalled by management

That promise of replacement was a lie. Whenever I called I was quickly getting routed through their call centers get the customers to give up service. All they told me was no, and send it in again. I have paid -out of pocket- over 200 dollars of packing fees (which they don't pay for), and they refused to even cover that cost when they wanted me to ship it in again. They ruin my computer, and I pay for it. Asus 360, they really run you in circles. It was now October, and I maybe used the computer for 3 weeks since march.

I'm so glad i paid with a credit card.

I started a charge-back dispute with my bank (you can do that by the way if it's within a year). And now it's midway through December, I HAVE WON. I got every penny back, and rightly so. I used to like Asus, but after this, never again.

To anybody whom are receiving the same treatment: if you paid with a credit card, try doing the same. You just need Paper evidence (mine was a sheet Asus had sent me, that said how many attempted repairs have been done). Record your conversations and don't accept their mistreatment. I wish you luck and I feel your pain.

If their service center had fixed it the first time, I would have been happy (even after waiting so long). But the incredible amount of lies and disrespect I have received over the months is unforgettable. Their service center's incompetence and refusal to ever call. Plus all the computers problems I have already gone over.

Overall, never buy Asus computers, their not worth the potential problems. 😞
28,142 Views
37 REPLIES 37

Just read the OP's post and this is what I have to look forward to as I must send in mine for the same screen issue as he has? :mad:

This is what I feared.
How do I make them send a technician with a new screen to me instead as they pretty much ow me a screen that works on a brand new product when I had gone thru 5 replacements.

Next time, I'll go with Alienware\Dell, jeez.

joyfulPo wrote:
Just read the OP's post and this is what I have to look forward to as I must send in mine for the same screen issue as he has? :mad:

This is what I feared.
How do I make them send a technician with a new screen to me instead as they pretty much ow me a screen that works on a brand new product when I had gone thru 5 replacements.

Next time, I'll go with Alienware\Dell, jeez.


The quality of repairs vary per facility and country.

Have you tried contacting official ASUS reps on the forum?
USA ASUS Reseller
http://www.neteffectspc.com

Shawnnepc wrote:
The quality of repairs vary per facility and country.

Have you tried contacting official ASUS reps on the forum?

The person I'm talking to at the official ASUS Customer Support phone in my country, is that the person who will repair my screen?

joyfulPo wrote:
The person I'm talking to at the official ASUS Customer Support phone in my country, is that the person who will repair my screen?


Try sending a PM to cl-scott or Marshall@ASUS to see if they can assist you.
USA ASUS Reseller
http://www.neteffectspc.com

SkilletIsRollen
Level 9
Well I have found even MORE PROBLEMS with my g75. Now with the cooling. 60 seconds of prime 95 and the temperatures go to 85C and keep climbing (I cancel for obvious reasons). Is there anything they didn't do wrong? I wouldn't doubt they didn't set the heat-sinks properly, or forgot the thermal Pads/paste. Absolutely pathetic.

I just read every single sentence each member has written on this thread, and my god! I am speechless. This is very devastating. No one should have to go through this nightmare. I really hope Asus looks at this and try to improve their customer service because this is seriously unacceptable. I would have done exactly what @SkilletlsRollen did. It isn't fair! They can't treat people like that. They put him through hell.

Amen, I thought earlier he had gotten him money back from Newegg. I had no idea this was still going on.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

Vicodin
Level 10
I feel sorry for all of you with your issues you had/are having with your Asus purchases. I luckily have not had a single issue with my purchase of an Asus G55. The thing has been amazing for me. However, I did have an issue with an Asus G73 I bought a couple years ago. Within a few days of owning my G73, I noticed the temps on the GPU were extremely high (around 110c in idle!). Luckily I caught it early before it wrecked the GPU. I took it to my friend because I didn't want the long wait of sending it back and such. It turned out to be really crappy paste job. My friend repasted the processor and gpu with some arctic silver and it was fine after that. I just can't believe such an important step in manufacturing a computer could be passed up.