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G75VW-DS72 =A Major Mistake

SkilletIsRollen
Level 9
Hi everybody, before we begin let me say something. I bought this laptop in back in March 2012 from Newegg for $2200. This was my first non-monitor purchase from Asus. Believe me, I'm never making this mistake again.

The Good:

Case Design, both in looks and sturdiness.

Cooling, one of the best cooled laptops ever built.

Speed, very fast with anything that doesn't require heavy graphics.

The Bad:

Sound Quality, by far the worst thing on this laptop, 300 dollar junk-tops speakers sound better, plus all the audio bugs are absolutely terrible. For what we are paying, this is unacceptable.

Video Card, I am not saying it's slow in any regard, I know it's a laptop, but the fact is 4 months after release of the 670m, the 675m was released, which is 50% better. With no MXM slot (to change the video card) while laptops in the similar (for what I paid) price-range has equipped. Plus the card seems buggy and has bad drivers. It has all kind of instabilities ruining games. The predecessor was cheaper and faster. This chip was a sellout, it's Nvidea's fault, but it's still in my laptop

The Screen, the coating on this laptop's screen is baldly done. It's far grainy then it should be, especially from the manufacturer who are know for good monitors, in fact I have a an Asus VW246H (24 inch LCD, Matt, 2ms, made in 06) monitor that I compared it too, it was far less grainy.

Bloatware, There is so much useless crap pre-loaded on this computer, I thought Asus was bought by Dell or something. Most of it, Windows 7 already has covered, and the stuff that it doesn't, either doesn't work or there is no need. I thought Asus would know better.

Battery Life, It's not good, but I forgive this one.

But all this is just icing to the real cake of a problem.

The Product Warranty Support

My unit, unfortunately, has a defective. Its screen is flickering like those old CTR's monitors whenever I turned down the light levels. Not really a big deal, so I tried to ignore it. Well my patience only lasted a week. I paid for a product free of defect, so I was going to get that. At first i thought i should of just returned it for a replacement, well Newegg was back-ordered and they suggested I send it in for a manufactures warranty. Tech support was very nice and said it would be back in around 2 weeks, 3 tops. So I sent it in.

It was gone for a month and a half

I didn't get in back until mid July. They had lost it at their service center after 1 week. So I was trying to keep my cool, but guess what? They didn't even fix it. I was very mad, and I called them again. I asked a manger they said no problem and if they couldn't fix it they would replace it.

4 months later

Still not fixed, sent it in 3 more times, they never could track it. After the 2rd time receiving it back, the keyboard Back-lighting was broken, and power supply wire had split. After the 3rd time receiving it back, the Hard Drive FAILED when I turned it on. The 4th time receiving it back, they had fixed everything except the actual problem that their bird brained techs didn't break. The screen still was flickering.

Stonewalled by management

That promise of replacement was a lie. Whenever I called I was quickly getting routed through their call centers get the customers to give up service. All they told me was no, and send it in again. I have paid -out of pocket- over 200 dollars of packing fees (which they don't pay for), and they refused to even cover that cost when they wanted me to ship it in again. They ruin my computer, and I pay for it. Asus 360, they really run you in circles. It was now October, and I maybe used the computer for 3 weeks since march.

I'm so glad i paid with a credit card.

I started a charge-back dispute with my bank (you can do that by the way if it's within a year). And now it's midway through December, I HAVE WON. I got every penny back, and rightly so. I used to like Asus, but after this, never again.

To anybody whom are receiving the same treatment: if you paid with a credit card, try doing the same. You just need Paper evidence (mine was a sheet Asus had sent me, that said how many attempted repairs have been done). Record your conversations and don't accept their mistreatment. I wish you luck and I feel your pain.

If their service center had fixed it the first time, I would have been happy (even after waiting so long). But the incredible amount of lies and disrespect I have received over the months is unforgettable. Their service center's incompetence and refusal to ever call. Plus all the computers problems I have already gone over.

Overall, never buy Asus computers, their not worth the potential problems. 😞
28,181 Views
37 REPLIES 37

Yes the only thing that was done was that the VIA driver was reinstalled to the 400 original driver from the 600 i had installed, and they reinstalled the Asus Update that i had uninstalled?? At least no damage was done and the turn around was very quick. I personally am very concerned that I may have to some time in the future have to send it in again for something serious. And I live with a $2000 dollar notebook with a defective sound system. Other that this I love my G75 I only hope Asus gets a grip on these problems or they will go the way of Gateway. My history with notebooks is my first was a Sager, then a Toshiba, 3 Gateways, Asus M70a and this one Asus G75, these were all top of the line notebooks. I ususal buy new every three years, The Sager after several months of problems and returns to the factory I got a refund for,The Toshiba and 2 of the Gateways are still in use by family members. the Asus M70sa crashed the vido card after 4 years.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

You had Gateway"s you say?

Strangely enough, in 2008 I bought a Gateway FX gaming notebook (P-7805u). That thing is an absolute mule of a laptop. That is the laptop I'm still using as we speak (while this whole thing with this G75 is going down). The only thing that ever gave me problems was those Western Digital Hard drives (prone to failure) and I had to replace it once. I beat the hell out of that laptop and it is still working great to this day.

I miss the Gateway FX laptop line, if it still existed, I probably would of bought one of those. Reliable, Fast, nicely styled (Orange and Black is cool), and well priced. Makes me sad. 😞

2008 I bought a Asus M70sa, worked good no issues until July this year when the Video card crashed. What I really liked about Gateway was there warranty but maybe that was also there demise. I've alway paid top dollar for my NB's as I use them as mobil desktops and I work remotely for weeks at a time. If one crashes I 'm really screwed.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

chrsplmr
Level 18
dstrakele .. I have to agree .. I almost want to type .. WTF ??? But out of politeness I can't ... shame .. should be said.


I have to say .. I grow weary of defending this non sense .. This One ..
and it's getting countless already ... is beyond stupidity.
How do you put something back in a box and return it knowing Nothing was done ???
See .. I almost typed WTF ??? again !!! ... c.

chrsplmr
Level 18
Come on now .. thats comparing a lemons and peaches .. a Gateway .. what of today would that run ..
Certainly not Crysis3 ... ect..

You got into a bad run .. but there is no question as to the G's superiority over a .. cough .. Gateway..
no offense ... That was a sharp lappy ... in it's day.c.

b1acku1a
Level 7
Not sure if OP tried this or not, of course, it's probably too late now. I wrote a very negative review on Newegg about my ASUS G74SX. I got a response from an ASUS loyalty technician that same day. After that, the attention to my RMA changed and was much better. I sent my laptop back 4 times. After the second time... I saved the packing material it was shipped back in. Once my issue was resolved the technician asked me to rate my experience at this site: http://www.customerservicescoreboard.com/Asus .
Looking at the reviews today, they are not doing very well. Not sure why they wouldn't try to focus more on this aspect of their company.

WOW, Looks like cl-jeffery has his hands full. I've sort of had a Idea the few nightmares we have seen on here were not isolated. I for one hope that Asus Corporate finds this unacceptable and does something about it.

This is the exact reason I stopped buying Gateway 4 years ago!
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

chrsplmr
Level 18
cl-jeffery ??? ... with all do respect .. I am sure he is doing a fine job .. but has not one post.

cl-scott on the other hand ... hahhahaa .. busy, busy.c.

LOL you had to read the link in B1acku1a post, its the reviews for Asus on NewEgg, cl-jeffery@Asus has quite a time answering some of the negitive reviews there.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

That's my point cl-scott is not the only one, seems that these problems with Asus Repair and tech support are not isolated to only gaming notebooks. It seems that Asus Management are having some major problems. This crap killed off Gateway, almost killed off Dell, they finally got a handle on it. and how many others?
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro