I just got off the phone with Asus tech support severely disappointed. I have an Asus ROG G75VW-DS71 laptop. It was great when it worked, but what ended happening is that last year Intel stopped supporting their tracking and BIOS security software system.
After "uninstalling it" using the Intel uninstaller it locked me out of my own BIOS. I contacted Intel, they said it wasn't their problem. I contacted ASUS and they gave me an RMA: USX2520333 so I could send it in and they could unlock the laptop. Mind you the laptop isn't bricked, the BIOS is just locked because of the software Intel didn't remove correctly.
Well then as they say crap hit the fan. I had to move, lost my job, and my wife was in the process of getting a scare of her life in where we were told our (now healthy son) was going to be born 23 weeks early... needless to say I completely forgot about the RMA and sending out the laptop... while it was still under warrantee.
Now things have calmed down, I am now working, moved into a new place, and dealing with a perfectly healthy boy, my problem is that the RMA is long dead. So I called up hoping to get a new RMA since the problem happened under warrantee, I was told by a tech and a Mgr. that because I waited so long, that the laptop is out of warrantee and the fee for the charge would be about $250. I was flabbergasted.
I understand that ASUS needs to make money, but this is far from reasonable. The issue happened while under warrantee, so why not approve another RMA under the same issue... since it was under warrantee when the original problem happened?
So, because of this I am stuck with a laptop that cost over $1400, that has a locked BIOS, and I can't upgrade, or install anything on it because I can't get past the BIOS lock...
I understand my situation is unique, but no company I have ever worked for has never denied a customer to renew a RMA when the original RMA was under warrantee. I have worked for Apple, Microsoft, and HP... at this time I am about to say that ASUS has lost a customer forever, and I am really tempted to tell my friends never to buy anything from ASUS again.
Those in power can verify that I own the laptop, if you need to get any more information from me, please PM, but your own systems should show ownership as well.
Right now I am stuck, and I need help.
I need to find a way to unlock the BIOS... if anyone can help it would be greatly appreciated. If we have to wait for someone from ASUS to get involved here to show that I actually own the product I will wait, but right now, this entire situation has left a very, very bitter taste in my mouth.