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G752VY-RH71 cannot use external monitor after display driver update

FinalMother
Level 7

‎02-16-2016 05:09 PM - last edited on ‎03-06-2024 02:51 AM by Community Admin

I updated the display card driver version 361.91 yesterday and I cannot use my external monitor anymore.
The monitor shows no signal from the laptop. I tested the monitor by plugging in my backup laptop and it shows no problem at all.
So I am sure the problem is caused by the new driver. Is there anyone has the same problem? Is it possible to roll back to the previous driver version?
Thank you.
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JustinThyme
Level 13

‎02-16-2016 07:29 PM

Yes you can roll back if you have a copy of the last version. Should be able to find or floating around the net somewhere.
Download and install display driver uninstaller. Search DDU, thinking it's the first hit. Install and launch, when run it you will get a prompt to reboot in safe mode.

Have you checked all the settings in NVIDIA control panel?
I've personally not had this problem.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein
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FinalMother
Level 7
In response to JustinThyme

‎02-16-2016 08:32 PM

JustinThyme wrote:
Yes you can roll back if you have a copy of the last version. Should be able to find or floating around the net somewhere.
Download and install display driver uninstaller. Search DDU, thinking it's the first hit. Install and launch, when run it you will get a prompt to reboot in safe mode.

Have you checked all the settings in NVIDIA control panel?
I've personally not had this problem.

So I went to NVIDIA Control Panel and my external monitor was disabled after the update.
I have to turn it back on again from the control panel. I can use my external monitor now. Thanks!
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