05-31-2020 01:55 AM
05-31-2020 12:58 PM
Unfortunately the Samsung SM951 NVME drive died in my G752VY. I had backed up the factory image to an external drive which i can't find anymore (doh)
I bought a new SSD, well, the same one. However none of the special settings for the Realtek HDA drivers work, I have no enhancements tab, no loudness equalisation, the jack detection doesn't work and neither do any of the settings in sonic suite 2. I assume it's because the RTKHDAUD.dat file has gone missing (it sits in C:\Windows\System32\drivers ) and this file tells the driver what it can unlock/enable. Just a note that this laptop uses HDA drivers, NOT UAD drivers.
I did back up my Esupport folder and Have used that to re-install install everything, but no matter what version of driver, whether the esupport laptop one or newer. Nothing changes.
I have asked ASUS UK for recovery media, they don't do it i basically got told "it's your own fault, f off" Essentially. However There is a place that ASUS USA redirects to to sell the factory image on USB stick. But, they dont ship outside of america. 😕
So, I'm in a bit of of a conundrum. If anyone on the forum has the same laptop I do, would you be willing to upload the factory image you made. For me to fix my laptop? And perhaps provide a RTKHDAUD.DAT file?
I'm not sure if all VY series are the same, so. Mines a I7 6700HQ, 24GB of ram, 980M GTX 4gb Card. Gsync monitor. The 1 tb HDD and the SM951 SSD. With a Realtek ALC 668 sound chip.
06-01-2020 03:10 AM
For the sound drivers give this a view https://rog.asus.com/forum/showthread.php?118396-DRIVERS-Realtek-Audio-(UAD-Notebooks)
06-01-2020 03:02 AM
06-01-2020 06:27 PM
Please refer to the official support page of your model.
Please kindly install the audio driver on it.
May you provide more screenshot if it still not works?
Also, about our service in UK, please kindly provide case ID for further escalation.
06-04-2020 05:57 PM
06-10-2020 12:11 AM