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G752VS Crashing Issues (shuts off and restarts automatically)

Hapablap
Level 7
Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?
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217 REPLIES 217

Hapablap wrote:
I originally created this thread and with Bahz' help, I've started the RMA process. I'll update this thread once I receive my laptop back.


I just registered my device to local RMA too., provided all collected information in last two months, hopefull that it is fixable.

BTW i have added and HHD in place of my CDROM becouse i dont use a CD's., should i remove it and place back CDROM for RMA ?

ForgeOfGods-G752VS wrote:
I just registered my device to local RMA too., provided all collected information in last two months, hopefull that it is fixable.

BTW i have added and HHD in place of my CDROM becouse i dont use a CD's., should i remove it and place back CDROM for RMA ?


That would be the best thing to do, RMAing as you have received it.
He who invokes history is always secure.
The dead will not rise to witness against him.

You can accuse them of any deeds you like.
Their reply will always be silence.

Also with the Bahz's help I gave my laptop today to local service center. In the Service Center, I was waited for because the service of Asus warned them (thanks to Bahz). I was told that they will perform the testing and 09/04 will be able to find out about the state of the problem. I hope that they was noticed that the problem is nonperiodic nature and they knows ways to find it.

v1p0FF wrote:
Also with the Bahz's help I gave my laptop today to local service center. In the Service Center, I was waited for because the service of Asus warned them (thanks to Bahz). I was told that they will perform the testing and 09/04 will be able to find out about the state of the problem. I hope that they was noticed that the problem is nonperiodic nature and they knows ways to find it.


i gave mine too, but sadly they still have no info from asus 😕

Greetings.
I was informed of the results of the diagnosis. They are positive!
The specialists of the service center performed several tests (Furmark, 3DMark...) and found nothing. The master said that he "reset NVidia settings".
But I would not take the laptop to the service center, if I did not complete all the actions I can (resetting Nvidia, reinstalling the OS). All "resets" was done by myself - sorry, it's not helps me.
Do the Asus team in Russia really know about the problem?

Bahz
Level 13
I have already passed the info over to our contact windows from HQ service team. They should contact the local teams to provide additional details for them.

ForgeOfGods-G75
Level 7
Thanks Bahz, my local RMA (SERVISA ICT) provided changed RMA status "Waiting Parts - Mainboard"

drazac
Level 7
Greetings,

just to leave a short feedback.

My notebook was received at local repair center on August 8th and it has been "in the process" of repair for more than a month now.

For the last 8 working days, status has been sitting at "WB5 Wait for aging". Initially I thought notebook was in final stages of testing. However as the days went by, my patience with this whole situation has been rapidly growing thin. Few days ago I contacted local repair center to check what is going on.

Engineer responsible for the repair said:
Motherboard was replaced, but there were other issues (battery and lid LED not working - which I reported) that were giving them problems. I am not 100% sure what did engineer say because I had troubles hearing him over the phone, but i think he said, next to motherboard, LED lights were also replaced, but they just kept dying on them. So they have contacted ASUS technical support in order to receive orders on how to proceed, but it took days to receive any word from them so for the most part, notebook was just sitting there collecting dust. Engineer told me himself that this is taking way too long.

Situation is very unsettling for me, because, unlike the first time I RMA'd my notebook *(yes, this is my second RMA with this notebook) time was not an issue. However, this time it is and I had hoped that the matter would be resolved quickly, especially because, before sending the notebook, I was contacted by ASUS support and was promised that my case would have priority status.

I sent an email to ASUS support, to check what are my options, either getting new notebook or my money back. Sadly, they told me they couldn't do anything until the notebook is returned from repair.

A moment ago, I checked the repair status, and it seems my notebook was handled to the delivery service and it should be delivered to me either tomorrow or day after tomorrow.

Icing on the cake will be to find out that the issue with the notebook remains.
*
To be perfectly honest, I don't consider my notebook to be new anymore. Which is a shame for 4 and half months old notebook (2 out of which are spent in the repair lab). So, I will be returning this unit. Still have to decide should I ask for a new unit or get my money back.

My apologies for this rant. I think I have done more than enough in providing very detailed feedback both here on this thread and to ASUS support and local repair center. I read reports from other people saying how they received their unit after 1 and half weeks, 2 weeks... I just wasn't expecting this much of a delay for mine

Hmm I would have shot off an PM to bahz and asked him to assist working with the repair station. He is a Asus Employee. Should your notebook come back not fixed keep all your documentation booth RMA's and PM him he can be very helpful.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

ForgeOfGods-G75
Level 7
2 days ago received my pc back from rma, main board was changed, 5h gameplay gta 5 in ultra with no problems, but i left some downloads over night and 2:37 at night it crashes with kernel-power , after some research in google and changed some power settings it looks stable for me.

Thanks bahz, and all others for all info provided.
Feed back i 3 month after work.