G752VS Crashing Issues (shuts off and restarts automatically)

[Hapablap]

Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?

[haihane]

i give up lol.
looks like your mind is set. i wish you best of luck.

[Bahz]

I have received update from our R&D team that this issue is confirmed to be a hardware related issue and the notebook needs to be sent back for repair. Please send back your notebook for RMA and please PM me with your serial number and RMA#.

[Toffiewolf]

Hi Bahz
I'm in Cape Town, South Africa.
I contacted Asus Support South Africa this morning and asked them where I can send my laptop. They told me they are not aware of this issue.

Can you assist? Where should I be sending the laptop?
I don't want to send it and then receive it back in the same condition.

Also... Asus did not even want to look at the link I sent them about this thread. They said it is not endorsed by them so they don't care.

[ForgeOfGods-G75]

Bahz wrote:
I have received update from our R&D team that this issue is confirmed to be a hardware related issue and the notebook needs to be sent back for repair. Please send back your notebook for RMA and please PM me with your serial number and RMA#.

2017.08.05 Lithuania RMA Center Servisa ICT still have no confirm about that from asus.
Problem still persist. Still unable to diagnose without running a game. Still asus ignores us.

What we should do next? Sue? ...

[Bahz]

ForgeOfGods-G752VS wrote:
2017.08.05 Lithuania RMA Center Servisa ICT still have no confirm about that from asus.
Problem still persist. Still unable to diagnose without running a game. Still asus ignores us.

What we should do next? Sue? ...

We're currently in process to collect back a few unit to confirm on this issue then they will release internal notice for all service teams. Do note that this issue is occurring for less than probably 0.5% (my guess) of all stock so that's why there aren't that many people on this thread. All CPUs and GPUs are not equal, so you always have chance of getting a bad one that could cause these kinds of issues.

[Bahz]

We'll work out all the details internally and will let you know when to send it in. We also need to verify if the part is available at the local service centers, if it isn't then we'll have them order it ASAP. Thanks.

[drazac]

Would you mind telling us what hardware part is causing an issue?

[workshop777]

drazac wrote:
Would you mind telling us what hardware part is causing an issue?

Considering removal of the ROG gaming center software fix d my issue, I'm curious of this as well.

Bahz,
I'm currently out of town with family but I gotbyourbPM. I will get you the info you requested when I get home this evening.

[Damastif]

workshop777 wrote:
Considering removal of the ROG gaming center software fix d my issue, I'm curious of this as well.

I removed gaming center too but it's not help!

[MusicalDucky]

Bahz wrote:
We'll work out all the details internally and will let you know when to send it in. We also need to verify if the part is available at the local service centers, if it isn't then we'll have them order it ASAP. Thanks.

Now that is good service! 🙂

Can you give us some details about the hardware problem?

Things like:

• What specifically is causing the problem
  
• Whether it going to be fixed or replaced with an updated component
  
• How frequently does it occur