G752VS Crashing Issues (shuts off and restarts automatically)

[Hapablap]

Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?

[Hapablap]

Testing DOOM again today and just had another crash. To further explain what they look like, the screen freezes but the audio actually keeps going (was listening to a log and it kept reading normally). After a few seconds the computer simply reboots.
Here are the temperatures right before this crash:
Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
44710 70.0 35.0 32.0 62.0 63.0 60.0 56.0 60.0
44713 71.0 35.0 32.0 62.0 62.0 62.0 59.0 61.0
44716 70.0 35.0 32.0 61.0 62.0 60.0 56.0 55.0
44719 71.0 35.0 32.0 62.0 60.0 58.0 60.0 57.0
44722 0.0 35.0 32.0 64.0 63.0 59.0 66.0 54.0

They weren't very high, so I'm starting to this that maybe it isn't a heating issue. Once again the GPU's last temp came in as 0.

[Hapablap]

Haven't been able to test recently but just had the same crash occur when attempting to play GTA V.
I played it fine 2 nights ago for about an hour but today it crashed as it was loading up the story mode.

Same symptoms as before. Laptop just hard restarts, no obvious errors. I installed the latest nvidia drivers hoping that pehaps that had been my issue.

Anyone have any suggestions on things I should be looking into? Maybe some logs I haven't checked or programs that may help me get to the bottom of this.
Any help is much appreciated.

Cheers

[Hapablap]

Just tried moving one of the games causing the issue from my HDD to my SSD but that didn't solve anything (thought it was worth a shot).
For GTA V, it crashes right after the game loads and while it's zooming in on my character.

The screen freezes and the sounds keeps going for a couple seconds. Then black screen and restart.

Opened a ticket with ASUS support, hopefully they have some ideas.

[Hapablap]

I tried hard resetting then resetting my BIOS but I still ran into the issue.

Next I tried reinstalling Windows 10. Once it was done, I reinstalled GTA V to test it out.
Everything seemed to be working fine though I was getting low fps since I hadn't updated my nvidia drivers.
After updating my nvidia drivers, the problem resurfaced. I played around a bit and found out that the issue seems to be coming from
the G SYNC option. I turned it off and have yet to have another crash. Will be testing over the next few days.

[Meeliskt]

I have same laptop and same problem. Installed MSI afterburner and reduced GPU and videomemory speeds. After that I have no craches. GPU speed was crazy high out of the box. 1800-1900 Mhz area. Temps are ok.
Whats your GPU speed?

[Hapablap]

Meeliskt wrote:
I have same laptop and same problem. Installed MSI afterburner and reduced GPU and videomemory speeds. After that I have no craches. GPU speed was crazy high out of the box. 1800-1900 Mhz area. Temps are ok.
Whats your GPU speed?

Haven't used MSI Afterburner before. I don't see the speeds stated explicitly. I just see sliders where I can set offsets.
What did you set yours to to avoid crashes?

[Meeliskt]

Meeliskt wrote:
I have same laptop and same problem. Installed MSI afterburner and reduced GPU and videomemory speeds. After that I have no craches. GPU speed was crazy high out of the box. 1800-1900 Mhz area. Temps are ok.
Whats your GPU speed?

OK, now mine G752 are craching again in games. Have to downclock GPU about 400Mhz to get it function properly. CPU-GPU temps are high 60s and low 70s so no problem there. Will RMA mine next week.

[ForgeOfGods-G75]

Btw event manager warning on crash is event 4101:
Display driver nvlddmkm stopped responding and has successfully recovered
Maybe this info helps some one who cares

[idankinov]

Meeliskt wrote:
OK, now mine G752 are craching again in games. Have to downclock GPU about 400Mhz to get it function properly. CPU-GPU temps are high 60s and low 70s so no problem there. Will RMA mine next week.

Same DownClocking using MSI Afterburer + uninstalling Game Center made it stable. But I don't like this "workaround".
Can you give us update on the RMA and what are they saying, how much time it takes and do they fix it. 10x in advance