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G752VS Crashing Issues (shuts off and restarts automatically)

Hapablap
Level 7
Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?
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217 REPLIES 217

Captgeech21 wrote:
Btw, my Nvidia bios version is 86.4.2a.0.a
Going to see if i can find any gtx 1070 for the g752 series bios updates out there.


@Dreamonic

I hope my earlier responses don't come across as ignoring some of the other feedback and info you gave above. I am indeed trying to look into all avenues you explained to look into before I do an RMA. This whole situation is just very frustrating, and i've been dealing with it for around 6 months now.

Anyhow, I am looking into vbios swaps. As I said before, I have flashed mobo bios many a time, but never done vbios (never had to). Does swapping to another model laptop with a 1070 pose any risk? Mainly, can I pick a wrong model with a 1070? Or are all of the 1070 GPU going to be about the same? My understanding is that even the 1080 (at least desktop versions) are the same GPU with different firmware/bios to allow for more shader use or what not. So I am under the impression as long as its a 1070 mobile bios, it should be ok to use. I just don't want to hinder my card, or heaven forbid screw up the GPU.

Also, you mentioned unlocking advanced bios to look at some CPU config. Is this possible on the RB71 with the 6700HQ? I have found the G752VY but not the VS nor the RB71 specifically yet.

Any tips would be appreciated.

As per the issue with Gaming Center. The reason I was hopeful for standard settings over extreme is that even in a software suite as pitiful as Gaming Center, Extreme mode does show an increase in clock speed, memory speed and boost speed. It's not those set speed increases that are causing the crashes. But per the logs, every crash shows the GPU at 1847 for the 4-8 seconds before the lockup and restart. This was not happening when I set the Standard option, but for some reason, standard in Gaming Center isn't keeping the clock quite low enough and I have had a few crashes.

I am going to grab MSI afterburner and play with it to see if I can at least get a stable solution for now.



Not at all. I understand the situation.

This is a frustrating problem to troubleshoot given how long you've been going at it. So I understand your time spent in the matter, attempting fixes that could potentially lead down the very same path in the end toward an RMA.

Any risks cross-flashing VBIOS ROMs? Yes and no. Here's how you tell them apart AFAIK.

10DE:1BE1 :::::: 1070 BGA/MXM variants - VBIOS (TDP) - 115W/115W
10DE 1BA1 :::::: 1070 MXM variants - VBIOS (TDP) - 115W ~ 120W/150W
10DE:1B81 :::::: Desktop 1070 variants - VBIOS (TDP) - 151W ~ 300W

The Device ID you want to match when flashing 1070 VBIOS ROMs with our G752VS is: 10DE:1BE1
Here's an NVIDIA SMI query on the G752VS with the GL502VS 1070 VBIOS; NVIDIA SMI commands here.

70539

When cross-flashing VBIOS ROMs you can most certainly flash one that affects stability more than anything else, because some are too vendor specific, pertaining to their own supported HW. To make it not as risky for you though, is that I've already flashed the following (a couple did not work well):

(works) Clevo P775DM2 (MXM 1070) - https://www.techpowerup.com/vgabios/187333/187333
(currently flashed) GL502VS (BGA 1070) - https://www.techpowerup.com/vgabios/186340/asus-gtx1070mobile-8192-160713
(works) GL502VS (BGA 1070 - updated VBIOS version) - https://www.techpowerup.com/vgabios/187888/187888
(unstable) Gigabyte X7 V6 (BGA 1070) - https://www.techpowerup.com/vgabios/194794/194794
(semi-stable) MSI GT72VR 7RE (MXM 1070) - https://www.techpowerup.com/vgabios/190135/190135
(unstable) HP Omen (BGA 1070) - https://www.techpowerup.com/vgabios/187030/187030
(official) G752VS (BGA 1070) - https://www.techpowerup.com/vgabios/186329/asus-gtx1070mobile-8192-160701


You can always flash back to your stock VBIOS as long as you created a backup of it. Not that you really need to worry about making one with the links available above, but definitely cover your bases should you lose internet.

Yes, you can unlock the hidden BIOS menus. I would still say it's more beneficial for the G752VS models with the 6820HK as the OC can be done right in the BIOS instead of using XTU and its services or TS in general. Basically just the ability do it without SW. You can definitely adjust power settings, core ratios and EIST, SST, etc with the 6700HQ, albeit not increasing frequencies beyond factory spec, but at least you have the ability to play around with some settings nonetheless.

Have you tried swapping the SO-DIMMs around? Maybe there is a bad slot instead of being a bad stick. Try setting the ME State Control to disabled and see if that helps. Disable SST (HWP) in the BIOS once you unlock those menus if it isn't already.

Grab Revo Uninstaller and remove the ROG Gaming Center and left overs completely. Use XTU or TS instead or none at all and see if anything changes.
According to a friend online who has a GX800VH, he said he contacted ASUS engineers about the ROG Gaming Center problem with clocks not adjusting properly with the CPU for that model. Lots of issues revolve around the ROG Gaming Center, but more specifically the ICCS (Integrated Clock Controller Service) that installs with XTU, which the ROG Gaming Center is using too. Make absolutely sure there is no chance for any 3rd party software (including ASUS) causing your crashing. Fresh install and all required drivers that don't get detected properly in Device Manager. Test stability again under a completely clean slate.

We know latest SBIOS didn't help. So perhaps it is indeed HW, but you won't know specifically if you don't test the aforementioned above out, right down to flashing a different VBIOS version; try the GL502VS ones out and go from there.


NOW, that all sounds good and all but it's not what I think is the problem...

I'm going to mention something I believe hasn't been mentioned yet, and that is... have you tried increasing the voltage offset for your 6700HQ? What am I getting at? I believe it's crashing due to the VCore being too low. Because scenarios where the CPU is undervolted too much, will do the exact same thing. The system crashes, does a power cycle and boots back up again. I suggest changing even the core ratios by lowering them and remain testing again by making one change and rinse and repeat. I'll also add that because XTU is changing settings you cannot see in the BIOS menus because they are hidden, you won't know if settings from the ROG Gaming Center is actually defaulting them back afterwards. Because remember, this is what the ROG Gaming Center is using. So many variables but it gives you something to work with at least.

Also try out what @nulmas suggested too. It could very well just be a GPU related issue all along!

Hopefully you find something here that helps your crashing problem before you try to RMA.

Good luck!

@Dreamonic,

Thank you for going above and beyond and clarifying all of that for us.

I am going to try another fresh install. Something ExcaliburPC whom I purchased the unit from mentioned was to use the ASUS Recovery option. I know in the past with things like Optimus, not using the brand's windows installation or drivers for that specific machine can really mess up graphics and even CPU performance. I am just not sure if last time i installed I used a fresh install of Microsoft's website and wiped the ASUS recovery portion out, or if I still even have that option. I'm banking on I erased the recovery partition but it's worth a shot if I can get it installed the way ASUS meant it to be. When this problem originally started for me, it did not flash the screen white as it does every time. For all I know (especially with as little testing as I initially did) it was a driver issue or something and my install of a clean OS caused some problems.

I am going to try all of the steps you suggested, with a VBIOS switch as my last resort, as my understanding is that Version 86.04.2A.00.0A limits the boost clock to fix the issue. I could be mistaken. But your tests and information make me feel a WHOLE lot more comfortable 😃 So thank you

As for the SO DIMM. the first 2 sticks are readily available, however I believe the other 2 (it's got 32 gb upgrade fom ExPC) are a little more frustrating to get to. I can definitely try it, but it will likely take me more time than doing the flashing etc, etc.

So I think I will start off with trying Revo and making sure Gaming Center is completely removed. Then if that doesn't work, a fresh install with all necessary drivers only. Then I can work on unlocking bios and flashing vbios if needed.


Update: Used Revo to fully uninstall Game Center. Tested on ESO, had a crash. So my next step will be seeing if I can reinstall with ASUS's recommended installation (if even possible) from recovery. I am pretty sure I formatted the original HDD to be blank (for storage). Should of just left Windows on it and booted from the SSD. I plan to contact ASUS and see if they can get me a Asus recovery disk (quickly). Likely not, so I will reinstall windows again, never even installing ROG game center and what not and see if that helps at all. Then I will move on to trying to unlock the mobo bios, and then tweak settings, then vbios if necessary.

I am having this issue aswell with my G752VS. I kept sending this thread to my local Asus customer service (Denmark) and they kept ignoring it, telling me to do a recovery. When my laptop finally got shipped off for the issue (after I did a factory reset just to cut it short...), they did nothing to it in the repair center as it "passed all functional tests". Within 10 minutes after getting it back, it crashed again with the same issue.

I am LIVID. I contacted customer support again (got the same guy I had before...) and his response to my laptop coming back broken from the service station? Maybe I should try recovery. Because apparently it's normal and it'll solve what they didn't bother in the repair center, right?

I am furious I wasted almost 3000 euros on this supposed gaming laptop which cannot run games without crashing, and Asus doesn't care to fix it.

Dreamonic wrote:
Not at all. I understand the situation.

This is a frustrating problem to troubleshoot given how long you've been going at it. So I understand your time spent in the matter, attempting fixes that could potentially lead down the very same path in the end toward an RMA.

Any risks cross-flashing VBIOS ROMs? Yes and no. Here's how you tell them apart AFAIK.

10DE:1BE1 :::::: 1070 BGA/MXM variants - VBIOS (TDP) - 115W/115W
10DE 1BA1 :::::: 1070 MXM variants - VBIOS (TDP) - 115W ~ 120W/150W
10DE:1B81 :::::: Desktop 1070 variants - VBIOS (TDP) - 151W ~ 300W

The Device ID you want to match when flashing 1070 VBIOS ROMs with our G752VS is: 10DE:1BE1
Here's an NVIDIA SMI query on the G752VS with the GL502VS 1070 VBIOS; NVIDIA SMI commands here.

70539

When cross-flashing VBIOS ROMs you can most certainly flash one that affects stability more than anything else, because some are too vendor specific, pertaining to their own supported HW. To make it not as risky for you though, is that I've already flashed the following (a couple did not work well):

(works) Clevo P775DM2 (MXM 1070) - https://www.techpowerup.com/vgabios/187333/187333
(currently flashed) GL502VS (BGA 1070) - https://www.techpowerup.com/vgabios/186340/asus-gtx1070mobile-8192-160713
(works) GL502VS (BGA 1070 - updated VBIOS version) - https://www.techpowerup.com/vgabios/187888/187888
(unstable) Gigabyte X7 V6 (BGA 1070) - https://www.techpowerup.com/vgabios/194794/194794
(semi-stable) MSI GT72VR 7RE (MXM 1070) - https://www.techpowerup.com/vgabios/190135/190135
(unstable) HP Omen (BGA 1070) - https://www.techpowerup.com/vgabios/187030/187030
(official) G752VS (BGA 1070) - https://www.techpowerup.com/vgabios/186329/asus-gtx1070mobile-8192-160701


You can always flash back to your stock VBIOS as long as you created a backup of it. Not that you really need to worry about making one with the links available above, but definitely cover your bases should you lose internet.

Yes, you can unlock the hidden BIOS menus. I would still say it's more beneficial for the G752VS models with the 6820HK as the OC can be done right in the BIOS instead of using XTU and its services or TS in general. Basically just the ability do it without SW. You can definitely adjust power settings, core ratios and EIST, SST, etc with the 6700HQ, albeit not increasing frequencies beyond factory spec, but at least you have the ability to play around with some settings nonetheless.

Have you tried swapping the SO-DIMMs around? Maybe there is a bad slot instead of being a bad stick. Try setting the ME State Control to disabled and see if that helps. Disable SST (HWP) in the BIOS once you unlock those menus if it isn't already.

Grab Revo Uninstaller and remove the ROG Gaming Center and left overs completely. Use XTU or TS instead or none at all and see if anything changes.
According to a friend online who has a GX800VH, he said he contacted ASUS engineers about the ROG Gaming Center problem with clocks not adjusting properly with the CPU for that model. Lots of issues revolve around the ROG Gaming Center, but more specifically the ICCS (Integrated Clock Controller Service) that installs with XTU, which the ROG Gaming Center is using too. Make absolutely sure there is no chance for any 3rd party software (including ASUS) causing your crashing. Fresh install and all required drivers that don't get detected properly in Device Manager. Test stability again under a completely clean slate.

We know latest SBIOS didn't help. So perhaps it is indeed HW, but you won't know specifically if you don't test the aforementioned above out, right down to flashing a different VBIOS version; try the GL502VS ones out and go from there.


NOW, that all sounds good and all but it's not what I think is the problem...

I'm going to mention something I believe hasn't been mentioned yet, and that is... have you tried increasing the voltage offset for your 6700HQ? What am I getting at? I believe it's crashing due to the VCore being too low. Because scenarios where the CPU is undervolted too much, will do the exact same thing. The system crashes, does a power cycle and boots back up again. I suggest changing even the core ratios by lowering them and remain testing again by making one change and rinse and repeat. I'll also add that because XTU is changing settings you cannot see in the BIOS menus because they are hidden, you won't know if settings from the ROG Gaming Center is actually defaulting them back afterwards. Because remember, this is what the ROG Gaming Center is using. So many variables but it gives you something to work with at least.

Also try out what @nulmas suggested too. It could very well just be a GPU related issue all along!

Hopefully you find something here that helps your crashing problem before you try to RMA.

Good luck!


Hello!
Can you help, please?
I have G752VSK (i7-7820HK, CM238 Chipset)
Wanted to unlock bios settings following your instruction on forum, but didn't succeed. Afuwinx64 (and afudos) showed mistake 18 (failed to flash secured rom or smth). Intel flash programming tool showed mistake 368 (and quite the same description of mistake - security is not broken). Is there any way to flash unlocked bios on asus laptop with 7th generation of Core i7 and CM238? As I can see in your profile you now have GX800VH with the same CPU - maybe you have tried some experiments with your bios?
Really tired of asus overvolting and ROG gaming center.

Thank you!

VERY IMPORTANT !!!

I HAVE THE FINAL ANSWER TO THE ISSUE :


YOU HAVE TO GO ON THE ROG GAMING CENTER AND EACH TIME YOU WANNA PLAY (it's not checked by default and seems we can't change that) YOU HAVE TO CHECK THE "NORMAL MODE" on Turbo Gear. Extreme mode is checked by default and this IS the problem.

I hope I can help a maximum of you.

Alexzstrasa wrote:
VERY IMPORTANT !!!

I HAVE THE FINAL ANSWER TO THE ISSUE :


YOU HAVE TO GO ON THE ROG GAMING CENTER AND EACH TIME YOU WANNA PLAY (it's not checked by default and seems we can't change that) YOU HAVE TO CHECK THE "NORMAL MODE" on Turbo Gear. Extreme mode is checked by default and this IS the problem.

I hope I can help a maximum of you.


Life Binder, preserve me!

Perhaps the OC profile is going a liiiiittle too far, thus triggering an emergency shutdown. ;x

Alexzstrasa wrote:
VERY IMPORTANT !!!

I HAVE THE FINAL ANSWER TO THE ISSUE :


YOU HAVE TO GO ON THE ROG GAMING CENTER AND EACH TIME YOU WANNA PLAY (it's not checked by default and seems we can't change that) YOU HAVE TO CHECK THE "NORMAL MODE" on Turbo Gear. Extreme mode is checked by default and this IS the problem.

I hope I can help a maximum of you.


ROG Gaming Center is completely uninstalled. Crashes still occur but most frequently in Bethesda games. Fallout 4, Quake Champs, etc.

workshop777 wrote:
ROG Gaming Center is completely uninstalled. Crashes still occur but most frequently in Bethesda games. Fallout 4, Quake Champs, etc.


Yes but you have to keep ROG gaming center if you uninstall it then crashes will be still here. Extreme mode is the default mode for the computer: try to install ROG GC back and when you wanna play use Normal mode it will be fine.

danmaku
Level 7
Update for me. I got mine replaced in late december. Worked perfectly until I experienced another in-game crash today. 2 months it lasted before this happened again.

I don't think I'll get another Asus laptop after this. Had no idea they sold total lemons after my otherwise good experiences with my G751j and G75VX

danmaku wrote:
Update for me. I got mine replaced in late december. Worked perfectly until I experienced another in-game crash today. 2 months it lasted before this happened again.

I don't think I'll get another Asus laptop after this. Had no idea they sold total lemons after my otherwise good experiences with my G751j and G75VX


Download an application called GPU-Z and check if the memory used in your GPU is from Micron.

From what I've been able to gather, the issue should only happen on GeForce 1070s built with memory from that brand. The original Nvidia specs use Samsung memory, and the one made by Micron has some sort pf issue with the voltage that causes the crashes.

Try and call Asus again to replace the board. I've had no luck yet, but I'm hoping they finally listen to me and solve the problem this time.