Greetings,
just to leave a short feedback.
My notebook was received at local repair center on August 8th and it has been "in the process" of repair for more than a month now.
For the last 8 working days, status has been sitting at "WB5 Wait for aging". Initially I thought notebook was in final stages of testing. However as the days went by, my patience with this whole situation has been rapidly growing thin. Few days ago I contacted local repair center to check what is going on.
Engineer responsible for the repair said:
Motherboard was replaced, but there were other issues (battery and lid LED not working - which I reported) that were giving them problems. I am not 100% sure what did engineer say because I had troubles hearing him over the phone, but i think he said, next to motherboard, LED lights were also replaced, but they just kept dying on them. So they have contacted ASUS technical support in order to receive orders on how to proceed, but it took days to receive any word from them so for the most part, notebook was just sitting there collecting dust. Engineer told me himself that this is taking way too long.
Situation is very unsettling for me, because, unlike the first time I RMA'd my notebook *(yes, this is my second RMA with this notebook) time was not an issue. However, this time it is and I had hoped that the matter would be resolved quickly, especially because, before sending the notebook, I was contacted by ASUS support and was promised that my case would have priority status.
I sent an email to ASUS support, to check what are my options, either getting new notebook or my money back. Sadly, they told me they couldn't do anything until the notebook is returned from repair.
A moment ago, I checked the repair status, and it seems my notebook was handled to the delivery service and it should be delivered to me either tomorrow or day after tomorrow.
Icing on the cake will be to find out that the issue with the notebook remains.
*
To be perfectly honest, I don't consider my notebook to be new anymore. Which is a shame for 4 and half months old notebook (2 out of which are spent in the repair lab). So, I will be returning this unit. Still have to decide should I ask for a new unit or get my money back.
My apologies for this rant. I think I have done more than enough in providing very detailed feedback both here on this thread and to ASUS support and local repair center. I read reports from other people saying how they received their unit after 1 and half weeks, 2 weeks... I just wasn't expecting this much of a delay for mine
