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G752VS Crashing Issues (shuts off and restarts automatically)

Hapablap
Level 7
Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?
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217 REPLIES 217

Meeliskt wrote:
OK, now mine G752 are craching again in games. Have to downclock GPU about 400Mhz to get it function properly. CPU-GPU temps are high 60s and low 70s so no problem there. Will RMA mine next week.


Received my G752 from repair. Motherboard got replaced. Took 2 and half week. After some gaming everything seems OK.
Except 2 things. They didn't activate windows again with new MB. Win 10 digital license is tied with MB. I have now unactivated windows and after hours of trying I cant find a way to activate it again. And second thing. GPU ventilator makes strange noise sometimes. Was dead silent before repair. Maybe badly put together or something.

I scare about my windows 10 licence too... but about crashig? Its fixed? New MB works fine? No more crashig? 🙂

ForgeOfGods-G752VS wrote:
I scare about my windows 10 licence too... but about crashig? Its fixed? New MB works fine? No more crashig? 🙂


No crashing. Works like a charm.

Meeliskt wrote:
No crashing. Works like a charm.


glad to hear that, hope they fix mine too 🙂

Just wanted to Leave a follow up.

I want to Bahz for the support.

I gave my laptop to the local RMA and they fixed it after one week and a half.

The problem was in the Motherboard. They have changed it.


Currently the laptop is 99% stable. Had One restart after 13+ hours of heavy load, and that I find Acceptable. ( Tested the laptop and loaded it for more than 48 hours )

About Microsoft win 10 keys. Just make a Microsoft account and tie the key to it.
This way you can change laptops, computers etc without needing new key 🙂

Again Many thanks to Bahz.

P.S. Bahz where do we send you beer ? 😄

idankinov wrote:
Just wanted to Leave a follow up.

I want to Bahz for the support.

I gave my laptop to the local RMA and they fixed it after one week and a half.

The problem was in the Motherboard. They have changed it.


Currently the laptop is 99% stable. Had One restart after 13+ hours of heavy load, and that I find Acceptable. ( Tested the laptop and loaded it for more than 48 hours )

About Microsoft win 10 keys. Just make a Microsoft account and tie the key to it.
This way you can change laptops, computers etc without needing new key 🙂

Again Many thanks to Bahz.

P.S. Bahz where do we send you beer ? 😄


You're welcome 😄

Meeliskt wrote:
Received my G752 from repair. Motherboard got replaced. Took 2 and half week. After some gaming everything seems OK.
Except 2 things. They didn't activate windows again with new MB. Win 10 digital license is tied with MB. I have now unactivated windows and after hours of trying I cant find a way to activate it again. And second thing. GPU ventilator makes strange noise sometimes. Was dead silent before repair. Maybe badly put together or something.


You can call Microsoft Activation and provide them with the key and they should activate for you if the automatic activation doesn't work. Next time after it's activated as mentioned by idankinov, you can tie the key to a Microsoft email account. For the fan noise, do you have a can of compressed air? Try spraying into that to see if it fixes the problem.

Bahz
Level 12
The reason why the system is shutting down should be due to temperatures reaching max temperatures for either the CPU or GPU but looking at the temperatures you provided, it doesn't seem to be the case. You should contact tech support regarding this issue as it could be an issue with your unit.

Thanks for the replies! I did just have the crash occur again. I'll take a look at MSI afterburner and let you know how it goes.

Edit: Also a new development. On the last 2 crashes, the screen has gone a solid colour (white first crash, red 2nd crash) before restarting.

Meeliskt
Level 7
I had mine factory OC-d core +50 and memory +150 Mhz. I moved sliders to 0(or you can print number in, if you press the number first) Then press apply and save profile if you want it to load in windows start.