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G752VS Crashing Issues (shuts off and restarts automatically)

Hapablap
Level 7
Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?
281 Views
217 REPLIES 217

Hello everybody,

I think I have the same problem like you all. If i play videogames like ARMA 3, Space Engineers, Dying Light etc. my notebook shuts off and restarts automatically.
But that dont happen always whene I´m playing, sometimes it´s happen after 15 min or after 1 – 4 hours.
I dont get any bluescreen but i can see there are Error messages in the event viewer (always the same).

I unistal the ROG Gaming Center and made a update for the Nvidia Driver and the BIOS (to 302) without any effect.

My System: ASUS ROG G752VS-BA336T with GTX1070 (with G752VSK BIOS)

Error Message:

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 5

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated
[ SystemTime] 2017-07-26T22:30:18.801338400Z

EventRecordID 8104

Correlation

- Execution
[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer ******

- Security
[ UserID] S-1-5-18

- EventData
BugcheckCode 278
BugcheckParameter1 0xffffe703372b04a0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true


So i have some questions:

1. Do you all have the same error like me?

2. Dit someone of you found a way to replicate the issue (to make sure whene there is a fix, it is solved if i try it)?

3. Question for ASUS – How do you test the systems after the repair during the RMA?

Anyone have send it and got it fixed? Anyone? My local RMA center have no info about this issue and no ideas about fix...

I was contacted by ASUS support to fill in necessary RMA details and schedule a pickup for my notebook. I was told my case will be treated as "special" and repair center will be notifyed beforehand.

For all of you who are having problems, testing stability of this notebook by playing games is only a start. If you really wanna be sure that something is wrong, use testing tools such as Prime95, OCCT, Intel Burn Test, Heaven benchmark, Memtest etc, and do a full 24 hours torture test. If your system crashes/freezes/reboots or test returns an error, you can be pretty sure that something is wrong and the notebook needs to be RMA'd.

It is a nuisance to do these tests, yes, but at least you'll have a solid proof whether notebook is stable or not.

drazac wrote:
I was contacted by ASUS support to fill in necessary RMA details and schedule a pickup for my notebook. I was told my case will be treated as "special" and repair center will be notifyed beforehand.

For all of you who are having problems, testing stability of this notebook by playing games is only a start. If you really wanna be sure that something is wrong, use testing tools such as Prime95, OCCT, Intel Burn Test, Heaven benchmark, Memtest etc, and do a full 24 hours torture test. If your system crashes/freezes/reboots or test returns an error, you can be pretty sure that something is wrong and the notebook needs to be RMA'd.

It is a nuisance to do these tests, yes, but at least you'll have a solid proof whether notebook is stable or not.


I have a better recommendation, try using RealBench benchmark for quick test to see if current settings are semi-stable and run the stress test for over 24 hours and if it can pass run 24 hours without issues then I guarantee that your system is 100% stable. Recently I've OC'd my system and ran Prime95 on blend test for over 48 hours and it was completely stable, ran all other graphic benchmarks like: Heaven, Valley and Time Spy and it passed all the tests. When I ran RealBench stress test it failed 13 hours in and I knew this system wasn't 100% stable. Other professional overclocking enthusiasts recommend RealBench as it's probably one of the best stress test and benchmarks available. Try it out.

Bahz wrote:
I have a better recommendation, try using RealBench benchmark for quick test to see if current settings are semi-stable and run the stress test for over 24 hours and if it can pass run 24 hours without issues then I guarantee that your system is 100% stable. Recently I've OC'd my system and ran Prime95 on blend test for over 48 hours and it was completely stable, ran all other graphic benchmarks like: Heaven, Valley and Time Spy and it passed all the tests. When I ran RealBench stress test it failed 13 hours in and I knew this system wasn't 100% stable. Other professional overclocking enthusiasts recommend RealBench as it's probably one of the best stress test and benchmarks available. Try it out.



How did you ran RealBench Stress Test for 13 hours? For me its 8H maximum option

I run the RealBench Benchmark for 8 hours ( the max ) and there was no problem. Log in to GuildWars 2 play for 3 minutes and BOOM laptop restarts.
..... This is way to annoying ... and there is not much info about it.
After my contact with the support they didn't even read this Thread. They have no clue about the problem.
But in the thread we hear that there is some problem with Hardware Parts in some laptops ( This is normal in like 1 in 100 000 to have defect or something ).

What part is the problem ? how long is the repair ? Can we have some info please 🙂

idankinov wrote:
I run the RealBench Benchmark for 8 hours ( the max ) and there was no problem. Log in to GuildWars 2 play for 3 minutes and BOOM laptop restarts.
..... This is way to annoying ... and there is not much info about it.
After my contact with the support they didn't even read this Thread. They have no clue about the problem.
But in the thread we hear that there is some problem with Hardware Parts in some laptops ( This is normal in like 1 in 100 000 to have defect or something ).

What part is the problem ? how long is the repair ? Can we have some info please 🙂


Same. Just runed 8h realbench, everythink was fine. Just temps went crazy gpu - 82c and cpu -95c av.
We need info what to do is anyone from asus care this or wtf? More and more peoples writing about that issue here, we bought gaming laptops and we cant use them for gaming?! Where is support? What for we payd?

Bahz you told thad asus know that issue, that they know what do we need to change, so please specificly what do we need to change? What part? Simple answer and lock the thread it will be solved... my RMA center asking what part they gonna have to change? They will order that part, right now they dont see any issues and dont know why its restarts in all games.

Info please....

Inform RMA centers about that issue and guide technicals wtf they gonna have to do... nobody doesnt have received any info about G752vsk .... why? ....

Sheltem
Level 9
I don't know about the new VSK version, since it's a different CPU and BIOS and all, but the stock configuration of the Skylake 6820HK was just pushing way too high voltages and in any CPU intensive scenario generating enough heat to reach 95C and above, hence restarting in less than 30 minutes after the CPU intensive scenario was kicked off (excessive heat reproducible, exact moment of time when immediate shutdown threshold is finally hit varies).

Stock Turbo Boost multiplier settings were
1 core active 38x
2 cores active 38x
3 cores active 37x
4 cores active 36x

Currently I am running 34x with a -80mV undervolt and I do not run into this issue. At all.
It is possible that some tinkering with how well the heatsink touches the CPU might help to a certain extent (2 cores are always 10-12 C hotter than the other two), but for the time being I just don't want to waste time on a disassembly, and especially not on a RMA. And honestly, I really do not think a RMA could change anything. The laptop cannot physically disperse the heat fast enough. And that's tested by putting it on top of a working Trust Azul cooling pad, with the disk/ram access cover removed (yes, that large piece with what is named as air vents in the manual) to further increase airflow.

Personally, I have decided to accept this and run TB at 3.4 GHz on my VS.
He who invokes history is always secure.
The dead will not rise to witness against him.

You can accuse them of any deeds you like.
Their reply will always be silence.

Bahz
Level 12
For all those who are having this issue and confirmed that uninstalling ROG Gaming Center doesn't fix the issue, please send me a private message with the following information:

Product S/N:
Country and city:
Full name:
Phone #:
Email:
Previous RMA#s:
Previous Case ID#s:

Thanks.

Hello. I have the same problem.

ASUS ROG G752VS-BA188T