G752VS Crashing Issues (shuts off and restarts automatically)

[Hapablap]

Hey,

I've had my g752vs for a few months now and recently I've been running into a problem with it crashing while playing some games.
I uninstalled ROG Gaming Center and that seems to have reduced the frequency of the crashes but I'm still experiencing some.

Currently I'm playing DOOM and my laptop seems to crash randomly. The computer simply shuts off and restarts automatically. I've been unable to find any logs about the crash in my event viewer.
I've set up some logs for my GPU and CPU and temperatures at the time of crashing looks like this:

Seconds GPU HD0 HD1 Temp1 Core 0 Core 1 Core 2 Core 3
82356 77.0 36.0 32.0 68.0 67.0 69.0 61.0 61.0
82359 77.0 36.0 32.0 68.0 71.0 67.0 64.0 63.0
82362 76.0 36.0 32.0 68.0 66.0 68.0 64.0 61.0
82365 0.0 36.0 32.0 70.0 69.0 62.0 64.0 60.0

For the last two crashes the GPU temp hits 0 right as it crashed (perhaps indicating that this is the piece that is failing/shutting off to avoid overheating).
Has anyone been experiencing the same?

[drazac]

Greetings,

just to give an update like I said I would (although, it doesn't matter at this point because ASUS R&D have found the problem)

I have downgraded bios to version 303 and made a fresh installation of Windows.

For initial testing I used Extreme IntelBurnTest to check whether the system will crash during its 2 testing runs that lasted for little more than an hour. It didn't, so I was ready to put notebook on another 24 hour trial using Prime95 SmallFFT test with round off checking turned ON, with HWInfo in the background that monitors temps and voltages.

System rebooted itself after amazing 22 hours and 30 minutes, with Event Log reporting a BugCheck.

What I have noticed, while doing IBT and Prime test, that, CPU speed was set to 2890MHz, core voltage was fluctuating around 1.04 - 1.1V, temperature for 3 cores was around 81-83 degrees celsius, but one core (Core #1) was at worryingsome 96 degrees (around 15C difference between other cores). IntelBurntest pushed Core #1 at 97 degrees.

This all happened with default BIOS settings, nothing was modified, nothing was changed. So, I can only imagine what would happen if CPU is at 3.6Ghz (turbo speed) and voltage increased.

So, I really hope this hardware fix/replacement is able to perform magic.

[Toffiewolf]

drazac wrote:
Greetings,

just to give an update like I said I would (although, it doesn't matter at this point because ASUS R&D have found the problem)

I have downgraded bios to version 303 and made a fresh installation of Windows.

For initial testing I used Extreme IntelBurnTest to check whether the system will crash during its 2 testing runs that lasted for little more than an hour. It didn't, so I was ready to put notebook on another 24 hour trial using Prime95 SmallFFT test with round off checking turned ON, with HWInfo in the background that monitors temps and voltages.

System rebooted itself after amazing 22 hours and 30 minutes, with Event Log reporting a BugCheck.

What I have noticed, while doing IBT and Prime test, that, CPU speed was set to 2890MHz, core voltage was fluctuating around 1.04 - 1.1V, temperature for 3 cores was around 81-83 degrees celsius, but one core (Core #1) was at worryingsome 96 degrees (around 15C difference between other cores). IntelBurntest pushed Core #1 at 97 degrees.

This all happened with default BIOS settings, nothing was modified, nothing was changed. So, I can only imagine what would happen if CPU is at 3.6Ghz (turbo speed) and voltage increased.

So, I really hope this hardware fix/replacement is able to perform magic.

Thanks Drazac
Really awesome of you to do this testing.

[T1200]

Hi,

I'm experiencing the same problem. I recently bought an Asus FX553VD and I keep getting unexpected shut downs after 10 minutes of playing Overwatch and Tekken 7. It's been two weeks since I bought it and I'm getting frustrated because of the price of this laptop.

The temp hits around 45c - 60c and I usually set the fan boost to 90% in the ROG gaming center. I couldn't find anywhere in the system where you could adjust the temp limit to prevent shutdowns.

The drivers and windows/asus are all up to date. I watch the temp all the time, no issues yet keep getting shutdowns after 10 minutes of playing games.

[Bahz]

T1200 wrote:
Hi,

I'm experiencing the same problem. I recently bought an Asus FX553VD and I keep getting unexpected shut downs after 10 minutes of playing Overwatch and Tekken 7. It's been two weeks since I bought it and I'm getting frustrated because of the price of this laptop.

The temp hits around 45c - 60c and I usually set the fan boost to 90% in the ROG gaming center. I couldn't find anywhere in the system where you could adjust the temp limit to prevent shutdowns.

The drivers and windows/asus are all up to date. I watch the temp all the time, no issues yet keep getting shutdowns after 10 minutes of playing games.

This is unrelated to this issue as it's a completely different model with different EE board layout and design. For your case please contact technical support and apply for RMA if troubleshooting steps don't work.

[idankinov]

Having same Issue. Laptop will restart randomly on some games.

Try to remove the ROG Gaming Center. It improved a bit but not enough. Run every test, full stress test with 3dMARk, different RAM tests, nothing found and problem still happening.
I have now contact the asus support to see what they have to say.

[Toffiewolf]

Thanks Bahz.
Asus service manager from South Africa contacted me via email to send my laptop in for RMA.
Unfortunately for me, no one was willing to come pick it up. I had to drive in myself to the service centre in town to drop it.
I have to be honest, I am really sad about this ordeal.
I received my laptop 4 July. I'm leaving on Sunday for a business trip and this was the reason I bought the laptop. Still no laptop.
I don't think I'll ever buy asus again. This has left too much of a sour taste in my mouth. 😞
At the very LEAST I would expect some compensation for my inconvenience. Whether it be RAM or whatever.

[Bahz]

Regarding to this issue, it's caused by the GPU. Not all GPUs are equal and same with CPUs, this issue only is occurring for very small volume of users. A PCB replacement on the notebook is required to help improve stability for the GPU, so therefore the notebook must be returned for RMA to fix this issue.

[drazac]

It has been a while since I was paying close attention to latest tech, overclocking and testing software, however, how can a GPU in idle mode cause a system crash while Prime95 is testing CPU?

Also, my notebook was already RMAd and sent to repair center where tehnician changed entire system board. If I am not mistaken system board is motherboard or PCB as you call it. GPU is soldered on the motherboard, therefore, problem should have been resolved. But it wasn't. Could it be that PCB replaced was faulty too?

Can you shed more light (details) about the cause of the problem?

Also, when you say not every GPU is the same, what exactly do you mean? My GTX1070 is not the same as someone who has no problem?

[workshop777]

drazac wrote:
It has been a while since I was paying close attention to latest tech, overclocking and testing software, however, how can a GPU in idle mode cause a system crash while Prime95 is testing CPU?

Also, my notebook was already RMAd and sent to repair center where tehnician changed entire system board. If I am not mistaken system board is motherboard or PCB as you call it. GPU is soldered on the motherboard, therefore, problem should have been resolved. But it wasn't. Could it be that PCB replaced was faulty too?

Can you shed more light (details) about the cause of the problem?

Also, when you say not every GPU is the same, what exactly do you mean? My GTX1070 is not the same as someone who has no problem?

Sounds like if it was replaced with the same exact model as before then you would still have the same problems.

[Bahz]

drazac wrote:
It has been a while since I was paying close attention to latest tech, overclocking and testing software, however, how can a GPU in idle mode cause a system crash while Prime95 is testing CPU?

Also, my notebook was already RMAd and sent to repair center where tehnician changed entire system board. If I am not mistaken system board is motherboard or PCB as you call it. GPU is soldered on the motherboard, therefore, problem should have been resolved. But it wasn't. Could it be that PCB replaced was faulty too?

Can you shed more light (details) about the cause of the problem?

Also, when you say not every GPU is the same, what exactly do you mean? My GTX1070 is not the same as someone who has no problem?

They likely didn't replace the correct part or the part has issues, that's what I'm assuming is the case. Internal information has been updated very recently to make repair technicians are aware of this issue and the correct repair instructions are followed.