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g752vs CPU & GPU overheating problem

Ali_SH1
Level 7
i've bought my new rog725,two days ago.it has several problems

1.when idle(cpu usage < 5%) ,CPU frequency is always above 3400Mhz,and the temperature is above 70,most of the times 75 written in red.if i switch to power saving mode,the freq changes to 2500 and temp goes to 50.i think it shouldnt use turbo boost when idle,and temperature must be low when idle.

2.when playing games,no matter what quality the game is(battlefield1 in ultra and low are the same,even this happens with GTA SA,tested with naruto shippuden ultimate ninja storm 4 with different qualities,and COD Black ops 3),the cpu temperature goes to 90,it doesnt go above 95.the gpu temperature goes to 85.both are written in red and the laptop is a little hot,it worries me.

3.when i open ROG game center,it always shows the GPU memory as 4202mhz in red,30sec later,it changes to 3999,30secs later it goes to 3200,then again after 30secs it shows the real one.

the room(ambient) temperature is between 27 and 30.i havent overclocked or overvolted.im using the pre installed windows.
i've checked processes with process explorer and nothing is using cpu/gpu.

its my first gaming computer so im not familier with these kind of issue,any help will be really appriciated.
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17 REPLIES 17

Korth
Level 14
ROG G752 is a very tech-dense machine. Big battery, loaded chipset, powerful CPU and GPU, fast NVMe, packed RAM ... limited space left for cooling hardware.
Detailed review.

Settings in BIOS and ASUS software (AI Suite, Q-Fan, etc) can underclock and undervolt and throttle performances to conserve power and reduce temps.
Windows Power Options can also help reduce power consumption and control temps.

Here's lots of tips for conserving laptop battery. Not only does a healthy happy battery run a bit cooler when charging and discharging, but these tips reduce power consumption thus they also reduce heat output. Mostly common sense stuff - reduce screen brightness, use wired instead of wireless networking when possible, close down extra tabs and trim out extra running software processes, etc.

Avoid simultaneously charging and discharging the battery, especially under heavy load. It's tempting to just keep on gaming and plug into AC power when you see the battery going red - can't stop gaming because the stupid battery is flat! - but it's electrically inefficient, it generates a lot of excess heat, and it greatly diminishes battery longevity (your battery will hold a little less charge and run a little hotter each time if you abuse it this way, you can kill it in just a few months). And your laptop has limits on how much heat it can expel from the chassis.

Get a laptop cooling pad, the kind with a bunch of fans that blow directly upward, it helps a lot. And avoid running the laptop while it literally sits on your lap, it'll run cooler if it sits on a cool surface and has little gaps for airflow underneath (and around whichever sides mount intake/exhaust fans).
"All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

[/Korth]

so,i've figured out that when i sign in to my account,CPU freq and temp are low which is good but after a minute or two,they go up
could it be a virus?

also,can you please tell me out to underclock and underwolt?i've never done these before and i don't know how to do them.i though i could achieve them in bios or ROG game center but i couldn't

Found the culprit
a thread(http://imgur.com/a/fEMMB) in svchost is using 12percent of my cpu.if i kill this thread,everything is back to normal.i fixed this issue b doing the best answer from here:http://www.tomshardware.com/forum/id-2855055/svchost-exe-high-cpu-usage.html


now it just gets pretty hot(cpu 90 and gpu 80) while gaming,even with the lowest graphic settings.is there anything i can do for this except buying a cooling pad?

mkz168
Level 7
Just do a clean windows install without the ROG! Problem solved!


Sent from my iPhone using Tapatalk

Korth
Level 14
wuauserv is a Windows Update process, it runs in the background, collects all your Windows configuration data, then passes it back to the UpdateGenerator process which communicates with Microsoft's Windows Update servers.

It's notorious for hanging the system and eventually consuming all available memory. Highly component driven, filled with all sorts of bugs that even Microsoft apparently can't fix, lol.

Here's some common fixes which work for some people.
Here's a handy trick to control Windows Update background behaviour.


I would actually just kill the process and disable Windows Update, then run the updates manually every month or so, Microsoft only issues monthly rollouts anyhow. Better yet, find the list of Windows Updates needed for your particular Windows flavour (Win10 Home or Win10 Pro), then download them manually through the Microsoft Update Catalog (the one and only site I visit through IE, since it of course doesn't work properly on non-Microsoft browsers), then install the downloaded updates manually while offline. While you're at it, you can search for lists (and opinions about) "bad" or "undesirable" Windows Updates and deliberately avoid installing them - no need to install Microsoft's "telemetrics" (spyware) and the like, no need to overwrite already-working drivers with Microsoft's WHQL-certified lesser versions, etc.

But imagine the awesomeness of being the first guy to post online screenshots of a single glorious process bloated out to 100% CPU and 64GB RAM!

You can disable other background WinOS tasks like Search Indexing to gain significant power (and temp) reductions with minimal impact on performance.

Running full scan for malware, viruses, etc, never hurts.

The "ROG Gaming Center" software looks like the thing you'd use to balance performance vs power vs heat on your hardware. I'm not familiar with it, nor with other ASUS/ROG software like AI Suite, DIP5, Q-Fan, etc, sorry can't offer advice about proper settings.
"All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

[/Korth]

Bought ASUS GL502VM-FY053T -- was delivered to me yesterday:
Intel I7-6700HQ
1060 GTX 6GB
12GB RAM
1TB SATA
IPS 15.6 Display

Idle CPU: Runs between 45-60c
BF1 for 10 minutes results in 93-98c
COD playing for 10 minutes results in 80-95c

Not sounds healthy and surely laptop becomes as hot as a hotdog. Called the store here in Russia and asked specialist call me back either fix (via phone) or provide a replacement. Buying $1500 Laptop from ASUS which supposed to be state of the art engineering not supposed to give this type of experience, for sure.
As ASUS user for 20 years, from days I was building my PCs manually and getting their h/w parts to days where I use their phones, tablets, laptops and even my monitor if ASUS, surely this laptop is not quality I would expect from ASUS engineering team (Gamers for Gamers). Even ACER managed to integrate Liquid cooling into it's tiny WIN10 tablet to keep it cool.

PS: COD even lagging due to FPS drops below 30 and below 25 at "optimal, suggested settings, not even full ULTRA" in certain parts of the game, probably due to heating?

gallajos8606
Level 7
The newer version is for me (G-Sync / 120Hz) i7-7700HQ + GTX 1070 8GB - and CPU max. temp. 95c degree what is unacceptable for me. Did somebody else experience a so tall temperature? GPU goes away yet, because 79c degree max. Crysis under 3. (CPU it 95c degree) otherwise good little machine, discounting this. (FAN: 3000+ rpm)

Crysis 3 run temp...

78777

78778

gallajos8606, good morning.

You're not the only one with that problem, since I bought my Asus G752VS-K laptop more than 1 year ago, everything was great, but I started noticing the high temperatures when Windows released its updates last year in October (failing Asus applications and sound). There also began my problems with temperature. I made clean installations, I was able to lower the heat a few degrees but it still worries me. 😞

wallos wrote:
gallajos8606, good morning.

You're not the only one with that problem, since I bought my Asus G752VS-K laptop more than 1 year ago, everything was great, but I started noticing the high temperatures when Windows released its updates last year in October (failing Asus applications and sound). There also began my problems with temperature. I made clean installations, I was able to lower the heat a few degrees but it still worries me. 😞


I sent it into an official service, Thermal Modul was exchanged, BIOS was refreshed (although I do not know it onto what kind, because I put up the newest version already onto him)
I wait for arriving to me and I notice it what changed. I hope so the problem was solved.