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G752VS Can't two-finger scroll on Touchpad after resuming from sleep?

torque
Level 7
I have a G752VS-RB71 and experiencing this issue. Is anyone else having this problem? When I close the lid, then reopen it, the touchpad works, but I can no longer two-finger scroll. In addition, the sensitive is ridiculous so I can no longer type without my palms touching the touchpad and having it affect my typing.

If I restart my computer, everything is fine again, but obviously that's not really a solution. This only happens after I close the lid and reopen the lid.

ASUS Smart Gesture is NOT installed, and was never installed. I never bothered installing it as I figured it wasn't needed since it wasn't one of the default programs. The Drivers & Tools page for this laptop on ASUS doesn't list it either.
566 Views
22 REPLIES 22

Darnassus wrote:
Why're you guys even using 'sleep' for? Just shut down your PC. You've got an SSD, boot times shouldn't be longer than 10 seconds. :f

Sleep isn't really good for your PC anyhow, shutting down keeps your sessions fresh.

Of course this doesn't fix the problem, but I highly suggest getting out of the habit of using Sleep.. Hybernate's a better option if you must suspend your system, but again.. shutdown is more healthy.



I have the same issue. Ok thats right but thats not a solution for a Notebook in this Price category !
ASUS G752VS Notebook
17,3 " Display - 120 hz - Nvidia G-Sync - WideView
Intel® Core™ i7 - Quad Core - Skylake
Nvidia Geforce GTX 1070 8 GB DDR5
16 GB DDR4 RAM
512 GB PCIE NVME SSD
1 TB SATA HDD
Integrated Blu-Ray Player
*

We really Need a solution for this issue, maybe an Administrator has an idea to fix this?
ASUS G752VS Notebook
17,3 " Display - 120 hz - Nvidia G-Sync - WideView
Intel® Core™ i7 - Quad Core - Skylake
Nvidia Geforce GTX 1070 8 GB DDR5
16 GB DDR4 RAM
512 GB PCIE NVME SSD
1 TB SATA HDD
Integrated Blu-Ray Player
*

I have the same problem. Its really frustrating. I've literally tried everything i could find.

It is also a bit embarrassing for me when someone asks why the touchpad gestures are not working (other people use my laptop sometimes). I then say you have to reboot for them to work, to which then they reply, "how much did you pay for this thing again? £2000?" then a long silence occurs...................

Poor show.

Darnassus
Status Under Review
Mine works fine now, just turn off fastboot and quick-start.

Darnassus wrote:
Mine works fine now, just turn off fastboot and quick-start.


Just tried it, doesn't work.

Darnassus wrote:
Mine works fine now, just turn off fastboot and quick-start.


I thought fastboot and quick start were there same thing. Are we talking about Bios options?

Darnassus
Status Under Review
ST9752 wrote:
I thought fastboot and quick start were there same thing. Are we talking about Bios options?


FastBoot is via BIOS.

QuickStart is via Battery Options.

FreshPrince15
Level 7
I know its really sad! But we need more voices! I think then we have a great chance to get an official reaction!
ASUS G752VS Notebook
17,3 " Display - 120 hz - Nvidia G-Sync - WideView
Intel® Core™ i7 - Quad Core - Skylake
Nvidia Geforce GTX 1070 8 GB DDR5
16 GB DDR4 RAM
512 GB PCIE NVME SSD
1 TB SATA HDD
Integrated Blu-Ray Player
*

See thread here with another user FrOz3n and I's possible fix for this. https://rog.asus.com/forum/showthread.php?93026-Temporary-fix-for-the-touchpad-bug-on-G752VS

Having the same issue with my new laptop. However I cannot get the BAT file to work. devcon cannot find the process (even though it is listed exactly the same in device manager under "hardware IDs").

Any ideas?