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[G752VS] ASUS Keyboard Adjustment Tool

Quincy
Level 7
Hi,

There is a new update : ASUS Keyboard Adjustment Tool
i've tried it, and now my keymap is bugged !

numpad 0 become C and C become 0
numpad enter don't work

Somone could help me?
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236 REPLIES 236

I have the problem too. PC purchased in France 2 weeks ago. I contacted ASUS, they are working on the problem. But like you, I find disastrous asus communication. I'm starting to regret not having bought a DELL...

paradox14 wrote:
I have the problem too. PC purchased in France 2 weeks ago. I contacted ASUS, they are working on the problem. But like you, I find disastrous asus communication. I'm starting to regret not having bought a DELL...


Purchase in turkey two days ago and update all system later have a this problem LOL, very funny and long time using rog series : g74, g75, g750 and g751 😞
NOPE..!

So I spoke to Asus support from my country today.
Those seem to be a little more enlightened about the problem and told me that the problem is the bios.
Supposedly the good Bios file is G752VS_BIOS.306 , marked "Fix Keyboard issue" , and the one after that has a bug ( even if both ver 306 )
Supposedly there is no keyboard firmware , all is in Bios data.

I couldn't try it yet as I'm at work . Can anyone try to install that and report back ?

Thanks

your bios is not anything to do with it... its firmware for the keyboard.. only a firmware update will fix it.

BogdanCiulei wrote:
So I spoke to Asus support from my country today.
Those seem to be a little more enlightened about the problem and told me that the problem is the bios.
Supposedly the good Bios file is G752VS_BIOS.306 , marked "Fix Keyboard issue" , and the one after that has a bug ( even if both ver 306 )
Supposedly there is no keyboard firmware , all is in Bios data.

I couldn't try it yet as I'm at work . Can anyone try to install that and report back ?

Thanks


I downgraded my bios to G752VS_BIOS.306 (fix keyboard issue) and the same issue than the last one, then I updated again to last one (306).

As someone else said here, it looks like a KEYBOARD FIRMWARE issue, not a BIOS issue.

If we could downgrade our keyboard firmware (like the WinFlash allows with /nodate option) we would be able to remove the buggy firmware and restore the good one, but I were not able to find a way for doing that.

There seems to be a confusion at Asus , the support specifically mentioned inversion of C and 0 keys and told me that the Bios will fix it, but I might not be able to downgrade it.
Either he was bs-ing me, like tech support usually does, or they actually think the problem is fixed and does not require further work.

Both ways, we are stuck

Hi everyone
Finally I can write here.
I have the same issues with the keyboard as you. But Device Manager shows only one keyboard.
I also wrote to the Support center and they sent me the same instructions about F9 and Reset the laptop.
I replied that it did not help me and the problem is famous, and some key functions were reversed.
Result of my email was that the guy of the support center reported about the problem to their Head Office (HQ development).
He said that the such issues have not been registered. Their current request is the first and single!!!

I hope it will help and we will get our update asap

Sorry to say this guys, but it is useless to contact Asus Support Center.

They keep telling me that I have to do a factory restore, using F9 key during startup. I'm just sad that this keyboard "update" didn't messed up F9 key. Would be hilarious to talk with the Support Center then.

I'm getting very upset with all of this. I will contact the store where I bought the laptop and see what options do I have to send them back the computer, get my money back and buy another one, from another brand (not Asus for sure). I do not accept this kind of errors in a 3k$ laptop. Sorry, but it's unacceptable.

Asus Support Center is a joke. A big one.

ropbasuel wrote:
Sorry to say this guys, but it is useless to contact Asus Support Center.

They keep telling me that I have to do a factory restore, using F9 key during startup. I'm just sad that this keyboard "update" didn't messed up F9 key. Would be hilarious to talk with the Support Center then.

I'm getting very upset with all of this. I will contact the store where I bought the laptop and see what options do I have to send them back the computer, get my money back and buy another one, from another brand (not Asus for sure). I do not accept this kind of errors in a 3k$ laptop. Sorry, but it's unacceptable.

Asus Support Center is a joke. A big one.


it's true 😞
NOPE..!

So I too am a victim of this latest update. Thanks for the work around for now. But I am trying to figure out if there is a way I can force the old firmware for the keyboard. Anyone had any sucess?