G752VL Notebook Sleep Mode issue - Windows Home 10 (fully patched)

[wpeters]

There appears to be a problem with sleep mode functionality. Once the notebook is put to sleep manually and awakened it automatically goes back into sleep mode after approximately 3 minutes. If its not put into sleep mode after a fresh full reboot then it doesn't enter sleep mode automatically.

I've set it up so the notebook never goes to sleep automatically from within power options, I've also set the screen to never turn off. So the only way it should enter sleep mode is if its done manually. The power cable is plugged in and battery is at 100%.

I've tried a few things like creating a custom power plan and reset all the settings manually but nothing appears to stop it from entering sleep mode automatically after the first time its placed into sleep mode manually.

Can anyone reproduce this behaviour or found a fix.

Thanks.

[Gps3dx]

@wpeters - Please disable hybernation by opening CMD with admin prevleges and run the command: powercfg -h off
reboot, and check if that helped.

if not, I suggest you try to reflash your current bios ( or upgrade to the latest ) - as it seems, some unknown windows-update package causes some issue with the sleep mechanism of windows 10.
For that you should be familiar with the special reflashing procedure - SEE HERE for more details.

BEFORE you perform the reflashing procedure - can you please check your Device Manager, under the USB tree for the existence of any "Unknown USB Device (Device Failed Enumeration)" ?
can you please report back about its existence before and after the BIOS reflashing ?
Thanks.

[wpeters]

I have Bios version 217 already.


Just after posting this question I found a solution of sorts which I'll post here. The only variation to the steps below is for step 9. instead of
20 minutes I entered 500 which extends the time out long enough that it would never come into play.


Here is the solution that worked out for me:

1. Click on the windows icon
2. Type regedit
3. Right-click on regedit icon, click Run as administrator
4. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0
5. Double click on Attributes
6. Enter number 2.
7. Go to Advanced power settings (click on Windows button, write power options, click on Power Options, in the selected plan click on the Change plan settings, click on the Change advanced power settings).
8. Click on the Change settings that are currently unavailable
9. Click Sleep, then System unattended sleep timeout, then change these settings from 2 Minutes to 20 for example.

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-10-keeps-going-i...

[JustinThyme]

Nice find wpeters to a strange situation.
Personally I disable sleep, hibernation and fast boot to save unnecessary 4-6GB writes to my SSD. I'm one to close everything when Im done and do a full shut down, never use sleep but understand some like to.

[dhau001]

This is a summary of what's happening.

1) Clean boot, everything works great. Sleep settings work as intended.

2) Put the computer to sleep manually or automatically.

3) Wakes computer with USB keyboard or mouse, wired or wireless, the computer goes into "system unattended sleep timeout" mode.

4) Your computer will now go to sleep every 2 minutes of inactivity unless you adjust the system unattended sleep timeout from 2 minutes to whatever minutes you wanted. Registry editing required. Directions somewhere in this forum.

5) If you use the power button to wake the computer, the computer will not go into system unattended sleep timeout mode and will work as originally intended.

6) The current fix has flaws. When waken in system unattended sleep timeout mode, the computer thinks it is idle and breaks a few programs. The perceived idling will start idle maintenance tasks like disk optimization, indexing, and virus scanning.

7) Easy way to test this is by installing msi afterburner and use the hardware monitor. When working as intended, the hardware monitor will monitor. If awakened in system unattended sleep timeout mode, the monitoring will freeze in place. If waken with power button, the hardware monitor will continue monitoring and is not in system unattended sleep timeout mode.

😎 The real problem is the USB controller.
With the powercfg -lastwake command, this is what it shows-

Instance Path: PCI\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\3&11583659&0&A0
Friendly Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Description: USB xHCI Compliant Host Controller
Manufacturer: Generic USB xHCI Host Controller

9) That controller is the real source of the problem. Waking from any usb device will result in system unattended sleep timeout mode. Windows 10 for some reason thinks an usb wake is an unattended wake on lan event. Should be registering as user activity instead.

10) How to fix? We will probably need microsoft to fix the usb issue or possibly get a new driver for the intel usb 3.0.

11)Never had this problem prior to the anniversary update. After upgrading to the anniversary update, this problem occurred and drove me nuts as it shuts off every 2 minutes. Did a clean install with latest windows media creation tool and the problem persists. With this post, I hope somebody more advanced will see this and comes up with a real solution.

12) There is a discrepancy with my theory, if I wake the computer with my xbox one controller with the wireless adapter, the computer wakes normally and every is functional. Afterburner monitor works and is monitoring and no 2 minutes sleeps.

13) Waking in unattended mode, you can use the xbox one controller to exit the mode by simply turning it on. My frozen hardware monitoring resumed it monitoring and the sleep timeout is working as intended. I believe the xbox is sending the computer an user activity signal and brings the system out of unattended mode instantly whereas usb keyboards and mice does not regardless of how many times you press the keys or move the mouse. Can also switch to another user and back and it will exit unattended mode.