G752 with no G-Sync, solved?

[badhand386]

I purchased a g752 on the 5th and have been unable to get g-sync to work on the laptop. According to various reviewers and press releases all variations of the g752 model were said to have gsync support. I am discovering that unfortunately some variations may not actually have it. I have the G752VT-RH71 which may not have it after all? Strange considering the g752vt product page on Asus site says it does. I have been in contact with a few other users who also have had or witnessed this issue.


UPDATE:
After exchanging the laptop with another of the exact same model, my issue is now fixed. G752VT-RH71 officially supports G-sync

UPDATE 12/18/2015:
User Squeelz1234 has found that enabling optimized defaults in bios has enabled G-sync on multiple users laptops. Attempt this first before exchanging, there may be no need to do so anymore.

[badhand386]

Shockmaster wrote:
I'm experiencing the same issue as many of you as well. Purchased a G752VT and just discovered it doesn't have G-Sync either.

I emailed Asus Customer Support with all of my information and this was their response:



So, if some come with it and some don't? How do we tell? What kind of business model is this?:mad:

That's bull****. She's lying to you dude. They all come with it. I spoke to multiple customer service reps and only half of them were competent enough to actually know what they are talking about. Exchange and your problem should go away unless you're that unlucky.

[RIVETHEAD]

I bought a G752VT last week. It had no GSync. I tried updating Windows, updating NVidia drivers... all of that. Don't waste your time spinning your wheels with drivers and tech support calls. Take it back. Picked up a 2nd laptop the next day. GSync was present on first boot. Nothing needed.

[MrRuckus]

Can you guys without G-Sync post your HWiNFO for your monitor? We may be able to narrow down the problem to the screen that's being used. I believe the G-SYNC capability comes from the screen. This is from my G752VY which does have G-SYNC. .

[Shockmaster]

MrRuckus wrote:
Can you guys without G-Sync post your HWiNFO for your monitor? We may be able to narrow down the problem to the screen that's being used. I believe the G-SYNC capability comes from the screen. This is from my G752VY which does have G-SYNC. .

Here's my HWiNFO for mine WITHOUT G-Sync.

[Tidbits]

G752VT with Gsync info

[MrRuckus]

Thanks Tidbits. Hopefully we can get more to get a better idea of what differences are in these laptops.

[badhand386]

MrRuckus wrote:
Thanks Tidbits. Hopefully we can get more to get a better idea of what differences are in these laptops.

Unfortunately I found no difference in my HWINFO between my defect model and my working model. Screen manufacturer information was exactly the same between both. There must be something else bios related that isn't functioning.

[Tifore]

My VY-RH71 came with Gsync, and no Gsync sticker. Just like the above poster, I just have a Nvidia sticker, and yet I found it odd that Nvidia Gforce experience wasn't even installed...

[badhand386]

I'll update the first post to reflect the findings.

[Shockmaster]

Can confirm, going into BIOS, pressing f9 and selecting "yes" to optimize defaults works!

Thank you sooooo much!

I knew there had to be a simple fix to this. Extremely disappointed in ASUS support, especially for their "top of the line" laptop. I can't believe they tried telling me that "some have it, some don't." Very, very poor on their behalf.