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G752 Speakers turn on and off

Darnassus
Status Under Review
I'm back in the game, returned my unit, bought another one..

Can't lose the love for the G752.. NVMe's a poohole.

Anyhow, speakers seem to turn on and off, they make 'chick' sound to turn on, play the sound, then they go 'chick' again and turn off.

How to keep the speaker always on, or reduce the hiss? Very odd for a speaker to have such an active sleep mode.
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25 REPLIES 25

Okay... I guess I'll just use the cloud and end my frustration with the forum limits.

Here is the sound recorded directly from the headphone jack. You can clearly hear the initial click in the audio as each sound starts playing and then about 2.5 seconds after the sound drops out, you can hear the amplifier shut off. This shutoff sound is more subtle and more audible in the right channel. There is a period following the first sample where the hiss ramps up just after the amp shuts down and just prior to the 2nd sample playing. Ignore this... the recorder was mistakenly in auto-gain mode.
https://www.dropbox.com/s/m957z08yy2yjpjy/G752VL_HeadphoneOut.WAV?dl=0

Here is the link to the sound the speakers create. This was recorded with the onboard mics of the recorder. You can clearly hear the initial click in the audio as each sound starts playing and then about 2.5 seconds after the sound drops out, you can hear the amplifier shut off. If you turn the volume up, you can hear the hiss of the amplifier get cut off when it shuts down.
NOTE, these are EXACTLY the same sounds that are recorded from the headphone jack. However, the initial sound is chopped off as the audio amp takes time starting up and chops off the very start of the sound. Nice!
https://www.dropbox.com/s/lpuei2vys52pkok/G752VL_Speakers.WAV?dl=0


This should be fixable via a software / driver update. There is no reason the audio system chops off sounds and makes audible transients when going into a power save mode.

There are probably any number of users who would be glad to enable a "Never Sleep" option for the audio to get around these audible problems.

Please fix this ASUS!

ST9752 wrote:
Okay... I guess I'll just use the cloud and end my frustration with the forum limits.

Here is the sound recorded directly from the headphone jack. You can clearly hear the initial click in the audio as each sound starts playing and then about 2.5 seconds after the sound drops out, you can hear the amplifier shut off. This shutoff sound is more subtle and more audible in the right channel. There is a period following the first sample where the hiss ramps up just after the amp shuts down and just prior to the 2nd sample playing. Ignore this... the recorder was mistakenly in auto-gain mode.
https://www.dropbox.com/s/m957z08yy2yjpjy/G752VL_HeadphoneOut.WAV?dl=0

Here is the link to the sound the speakers create. This was recorded with the onboard mics of the recorder. You can clearly hear the initial click in the audio as each sound starts playing and then about 2.5 seconds after the sound drops out, you can hear the amplifier shut off. If you turn the volume up, you can hear the hiss of the amplifier get cut off when it shuts down.
NOTE, these are EXACTLY the same sounds that are recorded from the headphone jack. However, the initial sound is chopped off as the audio amp takes time starting up and chops off the very start of the sound. Nice!
https://www.dropbox.com/s/lpuei2vys52pkok/G752VL_Speakers.WAV?dl=0


This should be fixable via a software / driver update. There is no reason the audio system chops off sounds and makes audible transients when going into a power save mode.

There are probably any number of users who would be glad to enable a "Never Sleep" option for the audio to get around these audible problems.

Please fix this ASUS!



I get exactly the same sound from my speakers. Often randomly when no sound has played or is about to play.

I can't say I get it from my headphones though.

Pretty sure there quite a few people that have reported this previously, yet still no fix from Asus.

ST9752
Level 10
I only posted these recordings so that the Asus person who posted on the thread could verify the issue. It would be nice if they would chime in again. 🙂

Julskey
Level 10
Hi. In my G752VT with Bose companion 2 series 2 speakers, jack configured either headphone or front speakers, and with the Bose at full volume, I can barely hear a soft tick just before the sound begins to play and maybe 1 or 2 seconds after the sound stops playing. I think the amp or pre-amp circuit is missing some pull-up or pull down resistors to stop the popping noise. But for my case, at mid volume on the bose, I don't notice it. Probably something to do with the sound characteristics of the bose circuitry/enclosure/spkr characteristics/etc.. Other speakers could exhibit more pronounced popping sounds.

BoutTime01
Level 7
Pretty sure mine was temporarily fixed after updating the realtek audio drivers. And then again after updating Windows to the Creators Edition. But the popping came back.

Sent from my Nexus 6 using Tapatalk

ST9752
Level 10
Hey ASUS!

I provided the evidence in the recordings above. This is an inexcusable problem on laptops that are supposed to have "premium audio systems".

Is there any work being done to fix this or are customers simply being ignored?

High quality sound is very important on machines like this. Word of this problem will effect sales as word spreads.

Please do something about it!!!

AtomicStryker
Level 7
It is very clearly a power saving feature, or rather, they probably did not plan the on/off switching of the audio circuitry to be audible. There won't be a fix as leaving it on draws power (ASUS won't do that), "fixing" it would require hardware changes (not happening). You can go with the override solution (playing a blank wav on repeat) which forces audio to stay on, but it will draw more power.

ST9752
Level 10
If it's gating power based on the input signal the blank wave file wouldn't work.

Darnassus
Status Under Review
ST9752 wrote:
If it's gating power based on the input signal the blank wave file wouldn't work.


It's whether something's intending to play sound or not, I believe a blank file should work.

Even if there's no sound on the wav.. there's still 'sound' if that makes sense.

What's worse is it now affects EXTERNAL speakers, and gawd is it annoying. It's a driver issue.. it happened with the G750's when installing a driver too recent, you needed to use an older one.

We just need a new driver at least one that gives us the option to turn off the sleep mode.

Maybe we should just keep bouncing this thread until ASUS listens. 🙂