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G752 Audio jack area too hot

Areswarrior
Level 7
I've recently bought an asus rog g752, it's fantastic but I've noticed a problem during this days: when i plug in my headset the area close to audio I/O become hotter (30°-35°) and today it become hot without anything linked to any jack or USB door. Do you have noticed the same thing? It's normal?
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Dr4g0n36
Level 10
Same for me on G752VT...sometimes right area become very hot...maybe is paired with the old "pop" issue? realtek chip continuosly process data and overheat itself.

EDIT: to solve the "old microsoft driver date" worry, they use appositely that date even if the driver is a new one in order to be esaily replaced by productor setup. but having a 2015 driver's doesn't mean that's a 2015 one. it could be a march 2017, but microsoft's one wil be always 2015 in order to be easily deleted/archived from better driver installer specialized by OEM's or major SH (like realtek for example).

G752VY same problem. Resolved by turning off Sonic Studio. Here are the steps:
Press the ROG key on the numpad to open Gaming Center. Lunch Utility -> Sonic Studio -> Off64196

geoxia wrote:
G752VY same problem. Resolved by turning off Sonic Studio. Here are the steps:
Press the ROG key on the numpad to open Gaming Center. Lunch Utility -> Sonic Studio -> Off64196


If you disable SS2 realtek audio is more worse than after.

updated to: 28/10/2017

I had a similar random problem, but after having excluded USB quick charge, my conclusions were driving me to some kind audio device problem.

The good news are that:

- I found a quick mitigation to the problem: unplugging the power supplier seems to quit the problem.

- up to now, i fixed it by uninstalling Reaktek audio drivers and using windows included ones.


You can find the whole story here:
http://www.stefanobordoni.cloud/rog-g752-overheat/

Good luck

Got the same issues on G752VL , my MB also died , not sure if the cause was related to this but new MB same issue.

The Realtek chip is not getting to hot , the issue is the amplifier stage causing the heating . Tried with allot of driver versions and no luck to fix the issue .

If the audio does not go to sleep then the amplifier stage goes hot . This is happening on all apps that is using audio , they keep the chip awake.

danmaku
Level 7
I have the same issue with a replacement G752VS. My wakeups are inconsistent too. Sometimes it will work, otherwise I get a black screen and I press the power button to get to the lock screen. Oddly, when I shut the lid, I hear windows make the audio chime when something disconnects and then reconnects. Are all VS models busted or something?

The laptop runs fine but if I put it to sleep, it will get hot. It stays cool otherwise.

Some people mentioned their PCH temperature is somewhat high. This is the case because in the RAID mode all communication with your PCIe SSD goes through the RAID controller in the PCH. Switching to AHCI mode would reduce PCH temperature by 10 C degrees from 60° to 50°. Subjectively, it also works slightly faster in the AHCI mode. I could switch on the fly with the latest Windows updates, had no system troubles since the switch.

And yes, I have the very same problem with the audio chip getting so hot, that you can feel it on the cover. In fact, it's as hot as the cover of my super slim Asus T300 chi with Core M under full load. This is a shame, because the speakers are far not that powerful to demand such a power draw from the amplifier. It is nothing but a design flaw in my opinion :mad:.

krle752
Level 7
One month before my warranty(2years) expired 1 usb start to dont read anything, 5 days after that i cant switch on pc.
Problem was motherboard and it need to be replaced.
cpu and gpu was integrated in motherboard, so now when they change motherboard i have new cpu and gpu.
Temperature while rendering is 5c better (lower), audio port still getting hot but not like before. maybe 2 times cooler than before.
i guess that asus g752vt have serial problem with realtek audio.
i'm so dissapointed in asus laptops. if you pay 1600euro for gaming laptop you expect that everything will work fine. my next laptop will be some other brand maybe dell,msi, lenovo.

krle752 wrote:
One month before my warranty(2years) expired 1 usb start to dont read anything, 5 days after that i cant switch on pc.
Problem was motherboard and it need to be replaced.
cpu and gpu was integrated in motherboard, so now when they change motherboard i have new cpu and gpu.
Temperature while rendering is 5c better (lower), audio port still getting hot but not like before. maybe 2 times cooler than before.
i guess that asus g752vt have serial problem with realtek audio.
i'm so dissapointed in asus laptops. if you pay 1600euro for gaming laptop you expect that everything will work fine. my next laptop will be some other brand maybe dell,msi, lenovo.

I've payed 2400 bucks for an MSI and i have more huge problem than my previous ROG had (BSOD on gaming with 1070, already sent twice on repair, no solution), don't think that other flags are Always better. Just waiting to have money to return under ROG flag.

krle752 wrote:
One month before my warranty(2years) expired 1 usb start to dont read anything, 5 days after that i cant switch on pc.
Problem was motherboard and it need to be replaced.
cpu and gpu was integrated in motherboard, so now when they change motherboard i have new cpu and gpu.
Temperature while rendering is 5c better (lower), audio port still getting hot but not like before. maybe 2 times cooler than before.
i guess that asus g752vt have serial problem with realtek audio.
i'm so dissapointed in asus laptops. if you pay 1600euro for gaming laptop you expect that everything will work fine. my next laptop will be some other brand maybe dell,msi, lenovo.


Same problem here, 15 days before warranty expired 1 usb stop working 5-7 days after that motherboard die. lucky me it was in warranty. they replace complete motherboard ,cpu and gpu (all integrated in mobo). after 10days same problem with heating audio jack. Now i use headphones or Bluetooth speakers that is the only way to work with audio on this laptop and audio jack stay cool . Service charge 1000euro for change motherboard, now i think to sell this laptop.
if something like this happen again and im not in warranty anymore i just have a brick not laptop.
worst laptop ever, i wont buy asus laptop next time... keep my self away from asus !!!! I think that dell will be my next laptop.