G751JY - Sleep Issues (I have read every thread and tried every fix)

[brownstein]

Ended up following the UEFI Windows 10 Clean Install thread and got the system running well...I thought. The reason that I decided to clean install was because of these sleep issues.
I have tried hibernate on/off, hybrid sleep on/off, reflashing BIOS 211 over itself again, downgrading to 209 and flashing it over itself, etc,etc,etc.

Here is the issue as it stands now:

Sleep works fine after a reboot, it times out at the set time and sleeps and when I go to wake it up, it is instant! perfecto!

after the first sleep/wake cycle after a reboot, the system will not automatically sleep anymore. However, I was also suffering from the 'system unattended timeout' issue where my system would sleep after 2 min. After digging around I found that solution and changed the setting in advanced power options.
But, it is only that sleep mode that will consistently works, until a reboot is performed, then I get the one-time normal sleep.

Here is the secondary issue: The time it takes for my computer's display to show after being woken seems to get longer as my computer runs without being rebooted.
Waking is instant for the first while, but then if I leave it overnight, then go to work, then come home and wake it, it takes anywhere from 45s to over a minute and a half. While it is waking up at this time, the screen is black, keyboard is lit up and the hdd activity light is working away (I read another thread regarding this being caused by intel wifi drivers or something and the wireless WOL feature - I have tried these solutions and they do not work).

Sleep is driving me nuts! and cannot find THE solution that fixes this. I can live with only the system unattended timeout sleep working, as it seems to do the same job, but not having instant wake is killing me.

HELP.


Edit: Maybe I am being too picky? Shouldn't the system wake from sleep instantly all the time? I have confirmed that it is not going into or coming out of hibernate and I even when into the power management options of the Nvidia Control Panel to maximize performance as well as trying some AMD driver fix about disabling ULPS - no dice.

[Gps3dx]

Hi there brownstein and welcome to ROG forums.

After reading your post I can suggest the following:
1. know your current sleep states that windows can operate:
Open CMD with admin prevleges and run: powercfg /a
Make sure that "Hybrid Sleep", "Hibernate" and "Fast startup" have either a "has not been enabled" state or " is not available" etc...
These feature can cause sleep-wake issues on win8.1/10 as you might already know.

2. try to diagnose the issue deeper:
* open the window's event viewer and look for any odd errors
* Open CMD with admin prevleges and run: powercfg -ENERGY
This should create a HTML report ( when it finish it let you know where it is ) that you can query for any error/odd behavior.
If you can't seems to understand it, you can upload it here in the forum so we might look into it as well.

3. Have you install Asus's official ATK driver ?

4. (The following advise might have slight chance of connection)
Are you using Nvidia's drivers version 364 or above ?
if so, Can you please try to completely uninstall it using "Add or remove" at first, then use DDU to remove any leftovers.
Then download any previous version that preceded 364, during installation choose "clean install", customize-> and choose ONLY the graphics, audio and physix components.
* about that " AMD driver fix about disabling ULPS" you mentioned - as your laptop got ONLY NVIDIA GPU, remove and restore whatever changes (like registry) you might have made, as clearly it DOES NOT APPLY TO G751JY.

5. check for any HW malfunction.
Especially pay attention for any drive with "reallocation event count" with threshold more then 0.
you can check it with CrystalDiskInfo and many other apps.

6. Have you installed any special scripts like "Rog Spark" ?
Have you installed and use any RamDisk apps ?
if so, REMOVE THEM, as you have to have "Stable"/"ordinary" windows as much as possible in order to diagnose the root cause of the sleep issue.

lets start from here and see where it leads you.

[brownstein]

Thanks for responding, Gps3dx, it was your UEFI Windows 10 install thread that I followed 🙂

1.

C:\Windows\system32>powercfg /a
The following sleep states are available on this system:
    Standby (S3)

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.

    Standby (S2)
        The system firmware does not support this standby state.

    Hibernate
        Hibernation has not been enabled.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

    Hybrid Sleep
        Hibernation is not available.

    Fast Startup
        Hibernation is not available.

2.

Power Efficiency Diagnostics Report

Computer Name DESKTOP-F3U8G87 
Scan Time 2016-04-05T03:37:30Z 
Scan Duration 60 seconds  
System Manufacturer ASUSTeK COMPUTER INC. 
System Product Name G751JY 
BIOS Date 11/02/2015 
BIOS Version G751JY.211 
OS Build 10586 
Platform Role PlatformRoleMobile 
Plugged In true 
Process Count 133 
Thread Count 2239 
Report GUID {2cdc69f8-0c46-46c6-9e3b-3986e15fea88}  

Analysis Results

Errors



USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device 
Host Controller ID PCI\VEN_8086&DEV_8C31 
Host Controller Location PCI bus 0, device 20, function 0 
Device ID USB\VID_046D&PID_C07D 
Port Path 1 



CPU Utilization:Processor utilization is high


The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 4.78 



Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled


PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings



Platform Timer Resolution:Platform Timer Resolution


The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 10007 
Maximum Timer Period (100ns units) 156250 



Platform Timer Resolution:Outstanding Timer Request


A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000 
Requesting Process ID 8660 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\nacl64.exe 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name chrome.exe 
PID 10528 
Average Utilization (%) 0.61 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\chrome_child.dll 0.44 
\SystemRoot\system32\ntoskrnl.exe 0.07 
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.04 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name chrome.exe 
PID 5356 
Average Utilization (%) 0.45 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\chrome.dll 0.26 
\SystemRoot\system32\ntoskrnl.exe 0.07 
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.05 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name googledrivesync.exe 
PID 8880 
Average Utilization (%) 0.33 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\Users\gsbro\AppData\Local\Temp\_MEI87762\python27.dll 0.20 
\SystemRoot\system32\ntoskrnl.exe 0.04 
\Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\msvcr90.dll 0.02 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name chrome.exe 
PID 10820 
Average Utilization (%) 0.28 
 Module   Average Module Utilization (%)  
\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\chrome_child.dll 0.22 
\SystemRoot\SysWOW64\ntdll.dll 0.02 
\SystemRoot\system32\ntoskrnl.exe 0.02 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name MsMpEng.exe 
PID 2464 
Average Utilization (%) 0.24 
 Module   Average Module Utilization (%)  
\Device\HarddiskVolume4\ProgramData\Microsoft\Windows Defender\Definition Updates\{6B333570-0146-4650-8A3F-DE8165EA2D88}\mpengine.dll 0.16 
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.05 
\SystemRoot\system32\ntoskrnl.exe 0.01 



CPU Utilization:Individual process with significant processor utilization.


This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name System 
PID 4 
Average Utilization (%) 0.21 
 Module   Average Module Utilization (%)  
\SystemRoot\system32\ntoskrnl.exe 0.14 
\SystemRoot\system32\DRIVERS\nvlddmkm.sys 0.04 
\SystemRoot\System32\drivers\dxgmms2.sys 0.00 

Information



Platform Timer Resolution:Timer Request Stack


The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000 
Requesting Process ID 8660 
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\nacl64.exe 
 Calling Module Stack  \Device\HarddiskVolume4\Windows\System32\ntdll.dll 
 \Device\HarddiskVolume4\Windows\System32\kernel32.dll 
 \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\nacl64.exe 
 \Device\HarddiskVolume4\Windows\System32\kernel32.dll 
 \Device\HarddiskVolume4\Windows\System32\ntdll.dll 



Power Policy:Active Power Plan


The current power plan in use

 Plan Name  OEM Balanced  
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e} 



Power Policy:Power Plan Personality (On Battery)


The personality of the current power plan when the system is on battery power.

Personality Balanced  



Power Policy:Video Quality (On Battery)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Balance Video Quality and Power Savings  



Power Policy:Power Plan Personality (Plugged In)


The personality of the current power plan when the system is plugged in.

Personality Balanced  



Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)


The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality  



System Availability Requests:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.



Battery:Battery Information



Battery ID ASUSTeKG751-60 
Manufacturer ASUSTeK 
Serial Number  
Chemistry LIon 
Long Term 1 
Sealed 0 
Design Capacity 90000 
Last Full Charge 88515 



Platform Power Management Capabilities:Supported Sleep States


Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false 
S2 Sleep Supported false 
S3 Sleep Supported true 
S4 Sleep Supported true 



Platform Power Management Capabilities:Connected Standby Support


Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false 



Platform Power Management Capabilities:Adaptive Display Brightness is supported.


This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 0 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 1 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 2 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 3 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 4 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 5 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 6 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0 
Index 7 
Idle State Count 2 
Idle State Type ACPI Idle (C) States 
Nominal Frequency (MHz) 2494 
Maximum Performance Percentage 140 
Lowest Performance Percentage 32 
Lowest Throttle Percentage 2 
Performance Controls Type ACPI Collaborative Processor Performance Control 



Device Drivers:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.

3. Yes, Asus official ATK driver is installed.

4. Yes, I am using Nvidia 364.72 but had upgraded to this from a release or two before. I know that I was on a version prior to 364 before I performed the clean install, and was still having the same problem.

Those AMD ULPS registry settings were reversed.

5.

----------------------------------------------------------------------------
CrystalDiskInfo 6.7.5 (C) 2008-2016 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 10  [10.0 Build 10586] (x64)
  Date : 2016/04/05 0:49:11

-- Controller Map ----------------------------------------------------------
 + Intel(R) 8 Series Chipset Family SATA AHCI Controller [ATA]
   - MAT****A BD-CMB UJ172 S
   - HGST HTS721010A9E630
 + Standard SATA AHCI Controller [ATA]
   - SAMSUNG MZHPV256HDGL-00000
 - Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
 (1) SAMSUNG MZHPV256HDGL-00000 : 256.0 GB [0/0/0, pd1] - sg
 (2) HGST HTS721010A9E630 : 1000.2 GB [1/1/0, pd1]

----------------------------------------------------------------------------
 (1) SAMSUNG MZHPV256HDGL-00000
----------------------------------------------------------------------------
           Model : SAMSUNG MZHPV256HDGL-00000
        Firmware : BXW2500Q
   Serial Number : S1X2NYAG401600
       Disk Size : 256.0 GB (8.4/137.4/256.0/256.0)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 500118192
   Rotation Rate : ---- (SSD)
       Interface : Serial ATA
   Major Version : ACS-2
   Minor Version : ATA8-ACS version 4c
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 2775 hours
  Power On Count : 999 count
      Host Reads : 2212 GB
     Host Writes : 3588 GB
     Temperature : 28 C (82 F)
   Health Status : Good (100 %)
        Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM
       APM Level : ----
       AAM Level : ----

----------------------------------------------------------------------------
 (2) HGST HTS721010A9E630
----------------------------------------------------------------------------
           Model : HGST HTS721010A9E630
        Firmware : JB0OA3J0
   Serial Number : JR10046P27ARMN
       Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
     Buffer Size : 32767 KB
     Queue Depth : 32
    # of Sectors : 1953525168
   Rotation Rate : 7200 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ATA8-ACS version 6
   Transfer Mode : SATA/300 | SATA/600
  Power On Hours : 2762 hours
  Power On Count : 999 count
     Temperature : 26 C (78 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 4080h [ON]
       AAM Level : ----

6. I have not installed ROG Spark - although I had tried it prior to the clean install, but these issues were pre-existing to that.

7. I have not installed any RamDisk apps.

Hopefully you can pick something out from this information, thanks for your help!

[brownstein]

I followed your instructions and rolled back Nvidia to 362.00. Now, it will not even enter normal sleep mode automatically (I set the timer to 1 min). One thing to note that has been happening all along is that I can see the activity circle symbol on the mouse cursor right at the time that my computer is supposed to enter sleep mode but then it disappears and nothing happens.

Edit: hmm, unattended sleep timeout stopped working it seems as well.

Edit 2: Nevermind, I let it timeout again and it did work but the screen stayed black for almost 2 min when I woke it! Maddening! When I manually initiated sleep prior to letting it timeout, it woke instantly.

Edit 3: One more time and it took 1 minute to wake this time, I will link a video in a couple minutes.
https://goo.gl/photos/d8BmeSNA2wdxLTMYA

Edit 4: It seems very random how long it takes to wake up, anywhere from 10s to almost 2 minutes. WTF?

[brownstein]

I am on to something here; it seems that Windows is interpreting waking my computer up with the mouse as a remote wake and thus only following the rules for unattended system timeout, regardless of me using the mouse and keyboard after it wakes up. I followed some ideas in this thread and it seems that if I wake the system with the power button, it follows my normal sleep rules.

This is not ideal for me as I normally keep the laptop closed and use an external monitor.

[brownstein]

Eureka!

I have managed to fix the normal sleep (I think).

Originally, I was victim to the 120s sleep bug, as the unattended system timeout is defaulted to 2 min. So, I followed the procedure here in order to change the settings.

I had to reverse the procedure (using the uninstall file from the same link), then I picked the high performance power profile, reset it to defaults, changed my sleep timeout to 1 min and then restarted the computer.

It did its normal first sleep after 1 minute of activity, as the first one always worked, and I was able to get it to timeout after 1 minute 4 more times afterwards. Success!

Now, I have yet to see if my other problem will return as it seemed to present itself after the system had been up for some time (overnight sometimes), but I have a theory:

If I simply click the mouse, without moving it, to wake the computer, the screen stays black - until I move the mouse. My theory is that sometimes, if the timing is just right maybe, the mouse wakes the computer but then gets locked out of functioning before it is able to wake the display, therfore any movements that were made with the mouse get delayed for a time until the mouse becomes unlocked and wakes the screen.

This could explain why the black screen seems to have a variable time associated with it, but I am not sure what would lock the mouse out. Hopefully it just doesn't happen this time.

[Gps3dx]

Glad to see that you manage to find the root cause of the issue... WELL DONE !

about the mouse... isn't it the mouse you got when you bought the G751 ?
if so, I know there are official drivers from ASUS for it - may be it can solve the mouse "lock" you mentioned.

another think that worth exploring is in the device manger, under USB, search for the mouse -> properties -> look for the "wake from sleep" options, usually in the last tab.... make sure it is enable.
Also search for the reset of the USB devices ( root hub, controller etc.. NOT other external devices) make sure their "wake from sleep" feature ( if they got one ) is enabled as well.

[brownstein]

My G751 did not come with a mouse, I am using a G502. I will definitely explore those options if the delay starts again!

[romax]

sorry to interrupt this thread but im having some sleep issues as well.
all power plans are set to 'never' yet every 15 min my pc sleeps if i dont touch the mouse, very annoying while making music.

anybody knows if this could be motherboard/bios related?


pc windows 10 64b
rampage vs extreme

[kingjezdi]

u alry updatet your bios to 211?!