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G751JY new battery but still wont start?

m33ts4k0z
Level 7
Hello,

Some time ago I got a new replacement battery for my G751JY. I have now installed it and while the windows powercfg report shows that the battery is fine, the laptop won't turn on unless plugged. If I remove the plug and try to start it its totally dead. Same happens if I remove the plug while already turned on. It will just shutdown directly. I have tried removing the battery driver already as well as powercyling the system. The new battery is an original Asus replacement.

Any other ideas?

Thanks in advance
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1 REPLY 1

Blake1
Level 10
Hello m33ts4k0z,
Please kindly send your device to service center.
Thank you.