Hello fellow ASUS reps and community vets. To start off, please forgive my ignorance regarding warranty stuff and everything RMA... I recently received my new G751. Felt like I never made a better purchase before. That was until I got to typing.
The C key is flimsy, nay broken, I believe. It doesn't register every click. Doesn't seem to be a software issue that can be fixed from PC settings or the touchpad delay settings. It's just a C key problem. Every other key works flawlessly, but this one doesn't press well. In fact, I can press it in a way where I would definitely hear it click, but it won't write anything. Only if I press it in the middle, and slightly harder than I would any other key does it respond. I can probably make a video of the problem if needed.
I don't believe this got broken during delivery. As famously evil as the UPS delivery people in Virginia are, the ASUS packaging protected the laptop nicely. Only the C key is problematic. Only explanation is it came out of the factory like this.
I ordered it from Amazon so I guess the most obvious solution would be to just return it to them for another. However, I REALLY don't want to part with the laptop 😞 Is there a place where I can physically deliver the laptop for it to be fixed/replaced under the warranty? What would you recommend I do? Thanks for reading and sorry for the longwinded-ness.