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G751 Sound Crackling Thread (The one thread to rule them all)

Mousepad
Level 10
EDIT - These drivers seem to allow us to disable Realtek power management ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7624_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip username : spcust password : hwwk758z
What this means is that you need to do this in regedit : Using : [HKEY_CURRENT_USER\Software\Realtek\Audio\RtkNGUI64 \PowerMgnt]
"Enabled"=dword:00000000

Make sure to restart after you change regedit. What all of this will do is when you turn on your laptop the first sound in windows will still produce a crackle as the sound turns on but then the sound stays on and doesn't constantly crackle every time there is a sound. There is still a shhh/chhh noise if you press your ear to the upper left part of the laptop. However, this noise isn't as noticeable as the crackling was and you have to actually press your ear against it to hear it.
Credit goes to X7007 for trying out these drivers first. Good job!
/EDIT

We seem to be spread out on too many threads with this issue and some people aren't even aware of other threads where this issue gets talked about so I figured a more centralized thread where we can see how many people still have this issue is warranted. If you still have this issue and the Regedit fix doesn't work for you please just make a small post here.

Video of the issue - https://www.youtube.com/watch?v=a0q5Fa-lZr4 https://www.youtube.com/watch?v=j0KjGZNRur4

When making a video of the issue it is harder to hear than in reality. I don't have to put my ear next to the computer like I put the camera to hear the crackle. That's not how I computer. I just go to youtube.com and before I even click a video or play audio it crackles. Every. Time. It prematurely crackles. Putting the volume on mute doesn't make it go away. Making the volume louder or quieter doesn't either likely because it crackles before the audio even starts playing. It anticipates the audio. Another easy way to hear the crackle is to go into the Realtek application with the volume on mute and click on the speakers and they do their test but as you click on them they crackle and when the 2 second test is over they crackle again. You can also open up a video and it will crackle. Open up a video and close it right after is also fun for double the crackle. Almost like something turning on and off except I doubt you are supposed to hear it. My HP HDX18 never made this noise. Another thing to note is that this crackling issue has threads for other laptop manufacturers so we all think given the evidence that this is driver based. If I uninstall the Realtek drivers the issue goes away but then the sound sucks and I'm not really getting what I paid for!

One last thing to mention is that I am currently talking to CL-Albert about this issue so hopefully we can come to some conclusion. His test unit makes the crackle very minimally to the point where to hear it he has to put his ear to the laptop. So it is different than ours.

Threads:
http://rog.asus.com/forum/showthread.php?57000-G751-Weird-sound-before-anything-plays
http://rog.asus.com/forum/showthread.php?57178-G751J-Sound-Crackling-Issue-How-to-reproduce-it-and-p...
http://rog.asus.com/forum/showthread.php?57646-G751JT-Weird-noises
http://rog.asus.com/forum/showthread.php?57462-G751-Imbalanced-Sound-Problem-%28internal-speakers-on...
169,968 Views
271 REPLIES 271

Sanctrum
Level 9
Little bit more patience, please. I have prepared something, it's working for me and I'm going to release it for all of you fellows... but only after contacting with forum moderators.
Please send me PM who is the mod... I need to contact him to consult some formal matters before I will publish anything...

Sanctrum wrote:
Who is the mod? I need to contact him to consult some formal matters before I will publish anything...


Um... why? Just tell us.

Also the mic fix is very smart, I thought about that myself a while back. Personally though I'd rather wait for a real fix or at least a work-around that doesn't require modifying other drivers or component hardware. This is just my preference, though.

If you've really found a fix though, bravo! I've been traipsing around the Registry and through driver files forever. My impression is that it's somehow related to Windows 8.1 which - unlike Windows 7 - seems to store .config files in multiple places.

Kommandoh
Level 7
Nice, keep us in touch !
I recieved my G751 today, and I also have this issue !

Jarinha
Level 7
I heard about some marshal guy. Probably you should try him

x7007
Level 7
I think only the mic mute fixed it for me, I didn't do the registry. using the 69 version

Sanctrum
Level 9
I am almost ready to release the next workaround... NO MORE more mic muting would be needed, no more registry edit... 😛
This is JUST the next workaround - it is not the FIX... but in my case (according to mine needs) it's working perfectly... I can't think any FIX will do better except rewrite of the Realtek drivers... but please consider it beta. I want to publish it at ROG forum web server itself... to maintain the only one and correct source of the truth.


P.S. MarshallR is blocking PM massages so I can't contact him. Anyone has a better contact with him? Please ask him to add me to the friends list and PM me...

Setoku
Level 8
Chances are you wont be able to do that they are mods on this forum i don't believe they have access to servers hard drives or web storage.
Try mega or mediafire onedirve google drive, or any of those popular file hosts or use your asus web storage 😉

MAXIMUM14
Level 7
I have the same problem... in my case the connection was damaged 3.5 mm while listening to music and kept ringing. I have a ASUS G551Jk.

ReeveJ
Level 7
Can we please have a proper fix for this already, Asus? It's been five months now since I bought this PC and we haven't even received official recognition for this issue.