G751 Sound Crackling Thread (The one thread to rule them all)

[Mousepad]

EDIT - These drivers seem to allow us to disable Realtek power management ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7624_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip username : spcust password : hwwk758z
What this means is that you need to do this in regedit : Using : [HKEY_CURRENT_USER\Software\Realtek\Audio\RtkNGUI64 \PowerMgnt]
"Enabled"=dword:00000000

Make sure to restart after you change regedit. What all of this will do is when you turn on your laptop the first sound in windows will still produce a crackle as the sound turns on but then the sound stays on and doesn't constantly crackle every time there is a sound. There is still a shhh/chhh noise if you press your ear to the upper left part of the laptop. However, this noise isn't as noticeable as the crackling was and you have to actually press your ear against it to hear it.
Credit goes to X7007 for trying out these drivers first. Good job!
/EDIT

We seem to be spread out on too many threads with this issue and some people aren't even aware of other threads where this issue gets talked about so I figured a more centralized thread where we can see how many people still have this issue is warranted. If you still have this issue and the Regedit fix doesn't work for you please just make a small post here.

Video of the issue - https://www.youtube.com/watch?v=a0q5Fa-lZr4 https://www.youtube.com/watch?v=j0KjGZNRur4

When making a video of the issue it is harder to hear than in reality. I don't have to put my ear next to the computer like I put the camera to hear the crackle. That's not how I computer. I just go to youtube.com and before I even click a video or play audio it crackles. Every. Time. It prematurely crackles. Putting the volume on mute doesn't make it go away. Making the volume louder or quieter doesn't either likely because it crackles before the audio even starts playing. It anticipates the audio. Another easy way to hear the crackle is to go into the Realtek application with the volume on mute and click on the speakers and they do their test but as you click on them they crackle and when the 2 second test is over they crackle again. You can also open up a video and it will crackle. Open up a video and close it right after is also fun for double the crackle. Almost like something turning on and off except I doubt you are supposed to hear it. My HP HDX18 never made this noise. Another thing to note is that this crackling issue has threads for other laptop manufacturers so we all think given the evidence that this is driver based. If I uninstall the Realtek drivers the issue goes away but then the sound sucks and I'm not really getting what I paid for!

One last thing to mention is that I am currently talking to CL-Albert about this issue so hopefully we can come to some conclusion. His test unit makes the crackle very minimally to the point where to hear it he has to put his ear to the laptop. So it is different than ours.

Threads:
http://rog.asus.com/forum/showthread.php?57000-G751-Weird-sound-before-anything-plays
http://rog.asus.com/forum/showthread.php?57178-G751J-Sound-Crackling-Issue-How-to-reproduce-it-and-p...
http://rog.asus.com/forum/showthread.php?57646-G751JT-Weird-noises
http://rog.asus.com/forum/showthread.php?57462-G751-Imbalanced-Sound-Problem-%28internal-speakers-on...

[MacLeod]

Technically Speaking, this is still an ASUS problem to have resolved by investigating the issues and finding out what other possible hardware or driver conflicts and or Windows conflicts with the Realtek driver is causing the issues...but also in communicating with Realtek and solving the issue together.


So, if say Realtek was the one who built or manufactured the system, it is a good bet they would have found and resolved the issue...but such as they are not, well, it is up to ASUS to get fixed and resolved.


ASUS should be the one contacting Realtek and informing them of the issues.

(ASUS, get on this, as we demand the issues be corrected and resolved!)

Just Saying!

[Armesis]

So to sum this up, theres no solution? Brava.

[bulletfoss]

Just to add to the mix.

I have the G751-JT and I also experience the sound "clicks" which seem synonymous with power management, as the speakers seem to be going on/off.

Sound issue does not affect headphones/speakers via 3.5mm jack or USB port.

[hexaae]

It's a bug in Realtek vs Intel hw. You can ALMOST solve the problem uninstalling Intel RST. This reduces clicks by 90%

[hexaae]

Still not sure if it's just placebo (need at least 1 month of testing)... but since the other day when I upgraded to Windows 10 x64 15063.13 (Creators Update) all annoying clicks seem gone.

[hexaae]

Interesting: it looks like MS really fixed some issues with Realtek HW in Win 10 CU, so maybe this is the right time
https://www.tenforums.com/windows-10-news/80886-cumulative-update-kb4016251-windows-10-v1703-build-1...

[MacLeod]

I confirm the sound issues exist on ALL G752 models!


I also confirm the issues still exist with the latest Windows 10 x64 Version 1703 OS Build: 15063.138 (Creators Update)!

[hexaae]

Windows 10 CU 15036.138 introduced also constant Audiodg.exe crashes with Realtek drivers: take a look at your Reliability Monitor and you should see a lot of audiodg.exe crashes under the reports labeled "Windows Audio Device Graph Isolation"

Descrizione
Percorso dell'applicazione che ha generato l'errore: C:\Windows\System32\audiodg.exe
Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: AUDIODG.EXE
Versione applicazione: 10.0.15063.0
Timestamp applicazione: 4247e346
Nome modulo con errori: RltkAPO64.dll
Versione modulo con errori: 11.0.6000.560
Timestamp modulo con errori: 58d4b043
Codice eccezione: c0000005
Offset eccezione: 00000000001adea0
Versione SO: 10.0.15063.2.0.0.768.101
ID impostazioni locali: 1040
Informazioni aggiuntive 1: c93b
Ulteriori informazioni 2: c93b3d9717261f7a8054e2d2fc3d9ac3
Ulteriori informazioni 3: 0163
Ulteriori informazioni 4: 0163618b881f1f3a143f3d0d5dfc4ada
Ulteriori informazioni sul problema
ID bucket: 44b40c274354b63a7e1c832b8a37b5a4 (120726463695)

[wsnwi]

I have the GL702 and i have the same problems. I set the PowerMgnt to 0 and the sound went more bad. I tried everything. Updated the Bios, tested 7 realtek drivers and the common windows driver. I have still the crackling sounds. Sometimes it's scratching too. I already tested windows 8.1 and ubuntu. On ubuntu everything works fine, so the soundchip seems to be okay.
My Notebook is two weeks old now and i am getting really annoyed. I don't know what i can do. At my work there are some specialists in PC and Laptops, but in the end they don't have any ideas what to do, for better sounds.

But asus knows the problem, why do they don't care about that? And why is there no driver which will fix this. Pls give me some more tips what i can do. Thanks in advance.


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[wsnwi]

wsnwi wrote:
I have the GL702 and i have the same problems. I set the PowerMgnt to 0 and the sound went more bad. I tried everything. Updated the Bios, tested 7 realtek drivers and the common windows driver. I have still the crackling sounds. Sometimes it's scratching too. I already tested windows 8.1 and ubuntu. On ubuntu everything works fine, so the soundchip seems to be okay.
My Notebook is two weeks old now and i am getting really annoyed. I don't know what i can do. At my work there are some specialists in PC and Laptops, but in the end they don't have any ideas what to do, for better sounds.

But asus knows the problem, why do they don't care about that? And why is there no driver which will fix this. Pls give me some more tips what i can do. Thanks in advance.


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Here is some other annoying sound. It's my GL702VM does any one have the same problem??


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