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G751 Sound Crackling Thread (The one thread to rule them all)

Mousepad
Level 10
EDIT - These drivers seem to allow us to disable Realtek power management ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7624_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip username : spcust password : hwwk758z
What this means is that you need to do this in regedit : Using : [HKEY_CURRENT_USER\Software\Realtek\Audio\RtkNGUI64 \PowerMgnt]
"Enabled"=dword:00000000

Make sure to restart after you change regedit. What all of this will do is when you turn on your laptop the first sound in windows will still produce a crackle as the sound turns on but then the sound stays on and doesn't constantly crackle every time there is a sound. There is still a shhh/chhh noise if you press your ear to the upper left part of the laptop. However, this noise isn't as noticeable as the crackling was and you have to actually press your ear against it to hear it.
Credit goes to X7007 for trying out these drivers first. Good job!
/EDIT

We seem to be spread out on too many threads with this issue and some people aren't even aware of other threads where this issue gets talked about so I figured a more centralized thread where we can see how many people still have this issue is warranted. If you still have this issue and the Regedit fix doesn't work for you please just make a small post here.

Video of the issue - https://www.youtube.com/watch?v=a0q5Fa-lZr4 https://www.youtube.com/watch?v=j0KjGZNRur4

When making a video of the issue it is harder to hear than in reality. I don't have to put my ear next to the computer like I put the camera to hear the crackle. That's not how I computer. I just go to youtube.com and before I even click a video or play audio it crackles. Every. Time. It prematurely crackles. Putting the volume on mute doesn't make it go away. Making the volume louder or quieter doesn't either likely because it crackles before the audio even starts playing. It anticipates the audio. Another easy way to hear the crackle is to go into the Realtek application with the volume on mute and click on the speakers and they do their test but as you click on them they crackle and when the 2 second test is over they crackle again. You can also open up a video and it will crackle. Open up a video and close it right after is also fun for double the crackle. Almost like something turning on and off except I doubt you are supposed to hear it. My HP HDX18 never made this noise. Another thing to note is that this crackling issue has threads for other laptop manufacturers so we all think given the evidence that this is driver based. If I uninstall the Realtek drivers the issue goes away but then the sound sucks and I'm not really getting what I paid for!

One last thing to mention is that I am currently talking to CL-Albert about this issue so hopefully we can come to some conclusion. His test unit makes the crackle very minimally to the point where to hear it he has to put his ear to the laptop. So it is different than ours.

Threads:
http://rog.asus.com/forum/showthread.php?57000-G751-Weird-sound-before-anything-plays
http://rog.asus.com/forum/showthread.php?57178-G751J-Sound-Crackling-Issue-How-to-reproduce-it-and-p...
http://rog.asus.com/forum/showthread.php?57646-G751JT-Weird-noises
http://rog.asus.com/forum/showthread.php?57462-G751-Imbalanced-Sound-Problem-%28internal-speakers-on...
344 Views
271 REPLIES 271

peter.delmeby wrote:
Noticed the same phenomenon with two G751JT's 😞 Could not get it to disappear by using drivers and the "regedit fix".

Anyone had luck with some other methods? You think this affects all G751 models, just that people are not as "picky" as us?

It's very possible other people are not hearing it or they think it is a normal sound. For me with the newer drivers and regedit it only crackles on the first sound played upon getting into windows now. It also crackles weirdly enough when the volume has been set at the same level for a while and I move it. It makes an ugly crackle then. Looks like Asus doesn't care.

peter.delmeby wrote:
Noticed the same phenomenon with two G751JT's 😞 Could not get it to disappear by using drivers and the "regedit fix".

Anyone had luck with some other methods? You think this affects all G751 models, just that people are not as "picky" as us?


Here: https://rog.asus.com/forum/showthread.php?60761-G751-Sound-Crackling-Thread-(The-one-thread-to-rule-...
Use OPTION2

P.S. Remeber to uninstall it before reinstalling any Realtek driver in the future...

moogleys wrote:
I have just received a nice new G752VY but guess what it has the same annoying audio popping that we have with the G751. Nice to see Asus bothered to try and fix the problem for the new models..... 😞

Just spoke to Asus who are not aware of any issues with audio popping or crackling on either G751 or G752... I think it's time to look at a different brand as Asus are a joke tbh.....



I have a G752VY too, and was able to fix the popping by disabling the power management with registry editor. Using realtek driver 6.0.1.7687, btw.

HKEY_CURRENT_USER\SOFTWARE\Realtek\Audio\RtkNGUI64\PowerMgnt. Changed "only battery" from 0 to 1. No more popping.

JHR1979 wrote:
I have a G752VY too, and was able to fix the popping by disabling the power management with registry editor. Using realtek driver 6.0.1.7687, btw.

HKEY_CURRENT_USER\SOFTWARE\Realtek\Audio\RtkNGUI64\PowerMgnt. Changed "only battery" from 0 to 1. No more popping.


Nice, I think it worked ! G751JT Windows 8.1 x64

x7007 wrote:
Nice, I think it worked ! G751JT Windows 8.1 x64


Please check separately if it fixes both: headphones and laptop speakers popping with this driver.

Mousepad
Level 10
I recently installed Windows 10 and the driver it comes with for my G751JT is 7543 and it is horrible. Listening to people talk on youtube at volume level 40 has so much shrieking, distortion, etc. I found 7701 on the G751JL page and it works really well. http://www.asus.com/ROG-Republic-Of-Gamers/ROG-G751JL/HelpDesk_Download/

I also did the regedit trick and put maxxaudio on "action" and the sound is much, much better. Just FYI if anyone has the same issue with windows 10.

kingjezdi
Level 9
neW Driver with Dolby

7865 WHQL + Dolby

Realtek High Definition Audio(HDA) R2.8x (7865) WHQL + Dolby

Confirming this happens on my G752VT. I'm figuring out a fix myself if the fixes/updates don't resolve it, but I can confirm. I've yet to try external but I hope it doesn't affect those speakers, too.

Digimutant wrote:
Confirming this happens on my G752VT. I'm figuring out a fix myself if the fixes/updates don't resolve it, but I can confirm. I've yet to try external but I hope it doesn't affect those speakers, too.


I was just about to post here saying that i got a refeb G752VT from Asus and without playing anything the speakers keep making a weird popping crackling noise...

Rammstein874 wrote:
I was just about to post here saying that i got a refeb G752VT from Asus and without playing anything the speakers keep making a weird popping crackling noise...


Since my Asus now sits stationary on my desk with external speakers, that is the best workaround to avoiding the popping noise.

Tried plugging in headphones or something to see if the speakers stop popping?