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G751 Sound Crackling Thread (The one thread to rule them all)

Mousepad
Level 10
EDIT - These drivers seem to allow us to disable Realtek power management ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7624_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip username : spcust password : hwwk758z
What this means is that you need to do this in regedit : Using : [HKEY_CURRENT_USER\Software\Realtek\Audio\RtkNGUI64 \PowerMgnt]
"Enabled"=dword:00000000

Make sure to restart after you change regedit. What all of this will do is when you turn on your laptop the first sound in windows will still produce a crackle as the sound turns on but then the sound stays on and doesn't constantly crackle every time there is a sound. There is still a shhh/chhh noise if you press your ear to the upper left part of the laptop. However, this noise isn't as noticeable as the crackling was and you have to actually press your ear against it to hear it.
Credit goes to X7007 for trying out these drivers first. Good job!
/EDIT

We seem to be spread out on too many threads with this issue and some people aren't even aware of other threads where this issue gets talked about so I figured a more centralized thread where we can see how many people still have this issue is warranted. If you still have this issue and the Regedit fix doesn't work for you please just make a small post here.

Video of the issue - https://www.youtube.com/watch?v=a0q5Fa-lZr4 https://www.youtube.com/watch?v=j0KjGZNRur4

When making a video of the issue it is harder to hear than in reality. I don't have to put my ear next to the computer like I put the camera to hear the crackle. That's not how I computer. I just go to youtube.com and before I even click a video or play audio it crackles. Every. Time. It prematurely crackles. Putting the volume on mute doesn't make it go away. Making the volume louder or quieter doesn't either likely because it crackles before the audio even starts playing. It anticipates the audio. Another easy way to hear the crackle is to go into the Realtek application with the volume on mute and click on the speakers and they do their test but as you click on them they crackle and when the 2 second test is over they crackle again. You can also open up a video and it will crackle. Open up a video and close it right after is also fun for double the crackle. Almost like something turning on and off except I doubt you are supposed to hear it. My HP HDX18 never made this noise. Another thing to note is that this crackling issue has threads for other laptop manufacturers so we all think given the evidence that this is driver based. If I uninstall the Realtek drivers the issue goes away but then the sound sucks and I'm not really getting what I paid for!

One last thing to mention is that I am currently talking to CL-Albert about this issue so hopefully we can come to some conclusion. His test unit makes the crackle very minimally to the point where to hear it he has to put his ear to the laptop. So it is different than ours.

Threads:
http://rog.asus.com/forum/showthread.php?57000-G751-Weird-sound-before-anything-plays
http://rog.asus.com/forum/showthread.php?57178-G751J-Sound-Crackling-Issue-How-to-reproduce-it-and-p...
http://rog.asus.com/forum/showthread.php?57646-G751JT-Weird-noises
http://rog.asus.com/forum/showthread.php?57462-G751-Imbalanced-Sound-Problem-%28internal-speakers-on...
607 Views
271 REPLIES 271

SereneNight wrote:
I'm just getting this same issue too. BRand new laptop. G751JY. Feedbck click on the left speaker when sound slider is used, and sometimes at other times. very odd.



Build 7667 WHQL released today 20/11/15

ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win7_WHQL.zip

username : spcust
password : hwwk758z

Can't pass any comment on these as I haven't tried them out yet.

As an aside, it's about time Realtek started issuing a change log with their drivers.

Doctor Who wrote:
Build 7667 WHQL released today 20/11/15

ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win7_WHQL.zip

username : spcust
password : hwwk758z

Can't pass any comment on these as I haven't tried them out yet.

As an aside, it's about time Realtek started issuing a change log with their drivers.


With this last driver everything remains well? Also does this have maxx audiio?

diogogmaio wrote:
With this last driver everything remains well? Also does this have maxx audiio?



It appeared my AudioWizard disappeared after installing it....however...I think I just didn't restart after update...LOL

But just to be sure...I reinstalled the previous 7629....and it auto updated to the 7667 and everything is here and working great!

Just remember to still adjust the power management to 0 as instructed in the earlier post using the regedit.

Doctor_Who
Level 7
I just discovered it today...but I am sure it does...also check Google.

I have attached images below showing the MaxxAudio present and the currently used driver from Realtek.





NOTE: MaxxAudio supports ONLY Stereo Output. Presently I use 6 Channel Audio Output.

diogogmaio
Level 7
bad link man can u upload other site and put link?

Have a look to this topic please:
https://rog.asus.com/forum/showthread.php?79294-G751JT-quot-tick-tock-quot-sound-when-User-Access-Co...

Don't forget to disable power management

cpasoft
Level 7

Doctor_Who
Level 7
I wanted to let everyone know I am sending my unit back into Asus for replacement.

Even though the newer drivers from Realtek and the power management options appeared to help the issue SLIGHTLY, they are NOT fully resolving this issue.

With the sound problem that still starts in the beginning of a test or startup of audio even after adjusting the power management, this is proof the problem still remains so in essence, by adjusting the power management and applying this configuration change, we are merely quote on quote "putting a bandaid on the problem".

Needless to say, everyone has their own opinion and may be alright with blanketing the problem and/or placing a bandaid on it, however, I am NOT ok with a slight and temporary fix of these problems.

I will report back further once I receive my brand new replacement unit...hopefully...or there will be an entirely new problem to be resolved by Asus.