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G751 Sound Crackling Thread (The one thread to rule them all)

Mousepad
Level 10
EDIT - These drivers seem to allow us to disable Realtek power management ftp://ftp3.realtek.com.tw/Realtek/GeneralRelease/7624_PG435_Win10_Win8.1_Win8_Win7_WHQL.zip username : spcust password : hwwk758z
What this means is that you need to do this in regedit : Using : [HKEY_CURRENT_USER\Software\Realtek\Audio\RtkNGUI64 \PowerMgnt]
"Enabled"=dword:00000000

Make sure to restart after you change regedit. What all of this will do is when you turn on your laptop the first sound in windows will still produce a crackle as the sound turns on but then the sound stays on and doesn't constantly crackle every time there is a sound. There is still a shhh/chhh noise if you press your ear to the upper left part of the laptop. However, this noise isn't as noticeable as the crackling was and you have to actually press your ear against it to hear it.
Credit goes to X7007 for trying out these drivers first. Good job!
/EDIT

We seem to be spread out on too many threads with this issue and some people aren't even aware of other threads where this issue gets talked about so I figured a more centralized thread where we can see how many people still have this issue is warranted. If you still have this issue and the Regedit fix doesn't work for you please just make a small post here.

Video of the issue - https://www.youtube.com/watch?v=a0q5Fa-lZr4 https://www.youtube.com/watch?v=j0KjGZNRur4

When making a video of the issue it is harder to hear than in reality. I don't have to put my ear next to the computer like I put the camera to hear the crackle. That's not how I computer. I just go to youtube.com and before I even click a video or play audio it crackles. Every. Time. It prematurely crackles. Putting the volume on mute doesn't make it go away. Making the volume louder or quieter doesn't either likely because it crackles before the audio even starts playing. It anticipates the audio. Another easy way to hear the crackle is to go into the Realtek application with the volume on mute and click on the speakers and they do their test but as you click on them they crackle and when the 2 second test is over they crackle again. You can also open up a video and it will crackle. Open up a video and close it right after is also fun for double the crackle. Almost like something turning on and off except I doubt you are supposed to hear it. My HP HDX18 never made this noise. Another thing to note is that this crackling issue has threads for other laptop manufacturers so we all think given the evidence that this is driver based. If I uninstall the Realtek drivers the issue goes away but then the sound sucks and I'm not really getting what I paid for!

One last thing to mention is that I am currently talking to CL-Albert about this issue so hopefully we can come to some conclusion. His test unit makes the crackle very minimally to the point where to hear it he has to put his ear to the laptop. So it is different than ours.

Threads:
http://rog.asus.com/forum/showthread.php?57000-G751-Weird-sound-before-anything-plays
http://rog.asus.com/forum/showthread.php?57178-G751J-Sound-Crackling-Issue-How-to-reproduce-it-and-p...
http://rog.asus.com/forum/showthread.php?57646-G751JT-Weird-noises
http://rog.asus.com/forum/showthread.php?57462-G751-Imbalanced-Sound-Problem-%28internal-speakers-on...
467 Views
271 REPLIES 271

Zombievac wrote:
Is this issue not still happening to everyone? I see the sticky with a supposed fix on the main forum page, is that not a full fix?


The two are separate issues. This one occurs regardless of whether or not you're using the speakers - it's a crackle from the left hand side of the system before and after a sound plays. The issue described on the sticky is a sound imbalance that was resolved with a driver update a while ago. The best way to notice this one is to:

(0) Ensure that you're in a quiet space.
(1) Close all applications which maintain a continuous audio input. This is important.
(2) Mute the speakers or turn the sound to a minimum. If you decide to mute, don't deactivate the speakers - mute them. This is simply so that you can hear the crackle better and is not a cause for said crackle.
(3) Play the Windows 'test' noise or otherwise activate any system notification which plays a brief sound. You can hear the crackle when you open or close any application with an audio input, but it's most noticeable with brief sounds. This is because when you open for example a video file there's a tendency to keep it open for a certain period of time before closing it again. The issue is still there but perhaps less obvious because of this.

You'll hear a crackle from the left side of the system just before and after the sound. As far as anyone can tell, this is due to the Realtek HD Audio driver's power management component which 'turns on' and 'off' the sound whenever there's an audio input. The problem could be resolved by telling the driver to always keep the sound activated. This has been an issue with Realtek drivers for quite some time (see for example here for a registry fix by a Windows 7 user. Note this fix does not work in the Windows 8 environment).

Very likely every owner using this driver has the issue but either because of step (0) or (1) hasn't taken notice of it.

ReeveJ
Level 7
Out of curiosity, has anyone tried RMA and been successful with this issue? I'm being told by CS that it may be an audio controller problem. Not sure if I believe it, but I'd send it in if it would fix it.

ReeveJ
Level 7
Bump.

lazybuoy
Level 7
Perhaps only a small percentage of people are affected with the sound crackling before and after audio playback. Maybe it is defective hardware. Is there anyone out there who doesn't have this issue? Is there anyone who has exchanged their laptop because of this crackling issue and has gotten problem free one?

Jarinha
Level 7
This is ridiculous! can we at least have some kind of feedback from ASUS? At this stage I would be very happy if they say they're looking to this issue!

Jarinha wrote:
This is ridiculous! can we at least have some kind of feedback from ASUS? At this stage I would be very happy if they say they're looking to this issue!


^ This.

ReeveJ
Level 7
Still an issue. Can we have this made a sticky, please? The thread has over 9,000 views...

Jlieu
Level 7
It was The driver issues. Wait for the windows 10 release. after we obtain new drivers update then test again.

Jlieu wrote:
It was The driver issues. Wait for the windows 10 release. after we obtain new drivers update then test again.

It would really be great if new drivers with Windows 10 fixed things as this issue is now more than 6 months old for some people.

Mousepad
Level 10
Curious to see if with Windows 10 coming up we may get a fix to our issue? Anyone tried to RMA?