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G751-Series Laptops only playing sound through subwoofer. FIX??

BRSxIgnition
Level 9
**************************************************
PLEASE SEE CONDENSED THREAD REBOOT HERE:>
G751 Subwoofer-only Sound Problem OFFICIAL SUPPORT THREAD
**************************************************



As the title says, all of my laptop's audio is only playing through the Subwoofer.

After a few things went wrong with cloning my old drive onto my new SSD and I ended up needing a fresh install of windows 8.1 x64 Pro - I've now gotten my computer to it's previous state, and I've transferred my files over + downloaded and installed all drivers from the ASUS G751JT support page. (Including the audio driver: "Audio_Realtek_Win81_64_VER6017335")

Thing is, after doing a speaker test now - finally in a place where I can hear them 100%, unlike the mall where I originally tested them - the sound is distinctly coming from only the subwoofer. If I make any level (Left/Right Volume) changes to the center/front/rear/subwoofer in the audio settings, only "front" makes any difference.

It makes the ONLY difference. (See: 0 = NO SOUND -> 100 = SOUND) Levels change completely normally when using headphones.

43185

When I plug in the headphones, this screen pops up - if I go back to its settings, and select a 5.1 surround sound setting for my options, it says I have no side speakers. When I run the test and it lights up the speakers in the image while playing a sound on them, the results are the following:

  • Left & Right Channels play through Subwoofer
  • All other channels (Center, Rear Left & Right, Subwoofer) fail and do not play a sound. (Though the ambient noise of it failing to play a sound can still be heard from the subwoofer)


Before you recommend it, deselecting "Swap Center / Subwoofer Output" does nothing.

.... What do I do?
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253 REPLIES 253

X-ROG
Level 15
Yes yes yes - please make sure the support page drivers are installed BEFORE you start. Sorry, should have confirmed that.

(Also, it's Friday afternoon here now so if you all can send me the files over the weekend I can pass them on Monday morning)

BRSxIgnition
Level 9
Richdog - this isn't the place to argue points like those - let's just work on getting THIS issue resolved for now, then we can worry about other issues or the company as a whole.

I'll be sending in my dump file sometime late tonight or early tomorrow morning.

Thanks again for the help MarshallR, please continue talking with them for a fix so we can keep our otherwise-beastly computers.

Tergon
Level 7
Well I ran the data dump and sent off a link via PM to MarshallR, lets hope.

BRSxIgnition
Level 9
Same here - hopefully the results help us get a fix.

BRSxIgnition
Level 9
Hearing both tones doesn't prove you are fine, unfortunately. If you place your ear above your space bar and listen carefully, do the tones you hear come only from the front left of the laptop, by the windows key, or do they come from the top left and right of the computer, by the hinge/bottom of the screen?

It should be easy to tell. The tones are slightly different, but will still be pushed either only from the sub, or from the back left and right speakers, if it's the former, you have the issue too.

crudetrader
Level 7
Been following this thread closely as i was just about to purchase but am waiting for a resolve, could i ask about another reported issue??
want this to hook up to 3 other displays as advertised, anyone have any issues or try this config? if so does anyone know can i go all three with thnunderbolt daisy or individual outlets?? hope im not distracting ..thanks

Exostenza
Level 10
Sent off my info to Marshal... let's how that we get a fix soon.

OT: I also have found that any BIOS over 202 limits us by a multiplier on the core which means slightly less performance which is a drag. This CPU is surprisingly underpowered for the GPU. I find it strange that most of the previous gen gaming laptops were the 4800/4810 and now they are all 4710. I wish we could overclock more like previous Asus ROG laptops!!!

Exostenza wrote:
Sent off my info to Marshal... let's how that we get a fix soon.

OT: I also have found that any BIOS over 202 limits us by a multiplier on the core which means slightly less performance which is a drag. This CPU is surprisingly underpowered for the GPU. I find it strange that most of the previous gen gaming laptops were the 4800/4810 and now they are all 4710. I wish we could overclock more like previous Asus ROG laptops!!!


Exostenza, as reported so far, the 203 BIOS reduced the multiplier, but the 204 restored it back to normal. And, I haven't seen a report back for the 205 BIOS yet.

The previous generation G750's were all 4700HQ,4710HQ until recently with the 4860HQ. The 48x0's are new... you might be thinking of the 4500, which was the other common part during the last generation.

Most of the other laptops had 4700MQ while the Asus ROG's had the HQ series, which has a couple important options for doing Virtual Machines.

I don't think the CPU is under powered in the things I am doing. You do know you can unlock the multipliers with Intel XTU - which now comes installed on the G751's. You can slide the sliders up for each core and the CPU cache.

Like this:

43616

Increasing the Turbo boost wattage helps sustain performance through load peaks, recently was pointed out by another forum member. Stopped my glitches in some streaming video that had recently come about with a doubling of internet throughput from 60mbps to 120mbps.

Try it, you'll like it 🙂

Did you try the 205 BIOS yet? Are the multi's ok?

hmscott wrote:
Exostenza, as reported so far, the 203 BIOS reduced the multiplier, but the 204 restored it back to normal. And, I haven't seen a report back for the 205 BIOS yet.

The previous generation G750's were all 4700HQ,4710HQ until recently with the 4860HQ. The 48x0's are new... you might be thinking of the 4500, which was the other common part during the last generation.

Most of the other laptops had 4700MQ while the Asus ROG's had the HQ series, which has a couple important options for doing Virtual Machines.

I don't think the CPU is under powered in the things I am doing. You do know you can unlock the multipliers with Intel XTU - which now comes installed on the G751's. You can slide the sliders up for each core and the CPU cache.

Like this:

43616

Increasing the Turbo boost wattage helps sustain performance through load peaks, recently was pointed out by another forum member. Stopped my glitches in some streaming video that had recently come about with a doubling of internet throughput from 60mbps to 120mbps.

Try it, you'll like it 🙂

Did you try the 205 BIOS yet? Are the multi's ok?


Hahaha! First of all I was that forum member that pointed that out to you! Second, 204 still hampers us as the max four core multi is 34x and not 35x as you can well see in your screenshots. My last gaming laptop was an MSI Dominator GT70 with a 4810MQ in it and it was 1600 bucks which is curious why this so much more expensive laptop has a worse CPU. I will try 205 soon, but I don't see why they would have missed it in 203 and 204 then all of a sudden fixed it in 205. I mentioned it to MarshalIR or whatever his name is in the same email that I sent my audio information in and I hope he gets back to me.

Exostenza wrote:
My last gaming laptop was an MSI Dominator GT70 with a 4810MQ in it and it was 1600 bucks which is curious why this so much more expensive laptop has a worse CPU..


Basically, the cost of this laptop stems form the 980M... the CPU was kept as a 4710 to keep the price down. It's still a fast CPU, and at 3.5gz will do a decent job of powering the 980M, even better if you push it to 3.7ghz of course. It's not a top-end CPU, but it is regarded as a high-end one.

But anyway lets keep this about the speaker fix... not a thread for general rants.