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G751-Series Laptops only playing sound through subwoofer. FIX??

BRSxIgnition
Level 9
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PLEASE SEE CONDENSED THREAD REBOOT HERE:>
G751 Subwoofer-only Sound Problem OFFICIAL SUPPORT THREAD
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As the title says, all of my laptop's audio is only playing through the Subwoofer.

After a few things went wrong with cloning my old drive onto my new SSD and I ended up needing a fresh install of windows 8.1 x64 Pro - I've now gotten my computer to it's previous state, and I've transferred my files over + downloaded and installed all drivers from the ASUS G751JT support page. (Including the audio driver: "Audio_Realtek_Win81_64_VER6017335")

Thing is, after doing a speaker test now - finally in a place where I can hear them 100%, unlike the mall where I originally tested them - the sound is distinctly coming from only the subwoofer. If I make any level (Left/Right Volume) changes to the center/front/rear/subwoofer in the audio settings, only "front" makes any difference.

It makes the ONLY difference. (See: 0 = NO SOUND -> 100 = SOUND) Levels change completely normally when using headphones.

43185

When I plug in the headphones, this screen pops up - if I go back to its settings, and select a 5.1 surround sound setting for my options, it says I have no side speakers. When I run the test and it lights up the speakers in the image while playing a sound on them, the results are the following:

  • Left & Right Channels play through Subwoofer
  • All other channels (Center, Rear Left & Right, Subwoofer) fail and do not play a sound. (Though the ambient noise of it failing to play a sound can still be heard from the subwoofer)


Before you recommend it, deselecting "Swap Center / Subwoofer Output" does nothing.

.... What do I do?
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253 REPLIES 253

Boaz_Beatz
Level 7
Going on a 3 hour train ride just to get my laptop replaced

Boaz Beatz wrote:
Going on a 3 hour train ride just to get my laptop replaced


Boaz Beatz, it probably goes without saying to test for the same problem before you leave the seller, no matter how much they complain about checking it before you purchase/swap. Return the one you have for a full refund if they won't let you test it before purchase, and with the understanding that you get a full refund if the new one has a speaker problem too.

Likely as not, it will still have the same, or slightly different but still disappointing speaker problem. There are a lot of reports about the speakers not working correctly. Asus is working on a fix.

You could be in for a long wait for a fix, and it might require an RMA trip, we don't know yet, but you can't assume it is going to get fixed quickly.

Right now you can take it back and get your money back and wait for Asus to fix it before purchasing again, you might consider that alternative.

Have a nice trip, and please come back and let us know how it works out. Hopefully the one you get will work just fine out of the box 🙂

Boaz Beatz wrote:
Going on a 3 hour train ride just to get my laptop replaced


I hope this time your JT will run just perfectly. please give us some news.

Boaz_Beatz
Level 7
On my way bck home now. Will post my findings tommo going to sleep if there is a prob i will return it for money back

I have a G751JT-CH71. After initial subwoofer biased pitchy sound which I fixed it by updating the driver and turning Audiowizard off. However after above sound level 55 the sound creaks to the point of annoyance. Does this mean this machine has to go to service?

Exostenza
Level 10
Anyone get a confirmation from MarshalIR regarding have received the audio information he asked for?

Exostenza wrote:
Anyone get a confirmation from MarshalIR regarding have received the audio information he asked for?


if you sent it to him at the right address, then I'm sure he will pass it on regardless of confirmation or not.

thamann2000
Level 7
I got confirmation

got my new laptop still bad sound i mean the sound sucks in the g751 laptops and the subwoofer makes it so the mouse pointer on the laptop vibrates and makes a sound so did the old one, but then again i got it at a cheaper price then they normaly cost and i can use headphones at least the cooling is good in it and the screen so im going to use it and ignore the sound and vibration issues

Tergon
Level 7
I got confirmation, he received it.