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G751 Imbalanced Sound Problem (internal speakers only), FIX IS OUT!

Jlieu
Level 7

‎02-05-2015 08:10 AM - last edited on ‎03-05-2024 10:02 PM by Community Admin

http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

download the latest Version V6.0.1.7427

No new UI as promised. lol

Edit by cl-Albert: Hope it's okay to edit your post Jlieu, but anybody that wants to read more about the original problem and gory history of this issue may want to check this post below which is currently closed while we check out this new *.7432 G751 audio driver version at this post. Thanks.

G751 Imbalanced Sound Problem OFFICIAL SUPPORT THREAD
https://rog.asus.com/forum/showthread.php?54313-G751-Imbalanced-Sound-Problem-OFFICIAL-SUPPORT-THREA...
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aguilaclon
Level 7
In response to kingjezdi

‎11-26-2016 02:54 AM

Realtek High Definition Audio (HDA) R2.8x (7997) WHQL+Dolby
http://www.station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=2579〈=fr
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vempatyappu
Level 7

‎11-26-2016 03:05 PM

The link above isnt an official driver? But will it solve the crackling problem?
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sm8368
Level 7
In response to vempatyappu

‎12-13-2016 06:03 AM

Hello,
Sorry for bringing up the topic again.

I have all sounds that are coming ONLY through internal subwoofer for my G751JT.
It seems like the laptop system itself configures the subwoofer as LR speaker or something, which tries to play all high tone through subwoofer.
It even plays all sound through subwoofer even without realtek audio driver.
I used to have the realtek audio driver from ASUS and it had balanced sound when I first had WIndows 8.1.
In fact, when I first clean installed Windows 10 it had balanced sound but recently it just started playing sound only through subwoofer. (no idea exactly what and when it started because I've been using headphones and external speakers for last few months)

Can anybody give me a tip for a fix? I've already tried installing various versions of realtek audio drivers but no results so far...
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hexaae
Level 14
In response to sm8368

‎12-25-2016 05:06 PM

sm8368 wrote:
Hello,
Sorry for bringing up the topic again.

I have all sounds that are coming ONLY through internal subwoofer for my G751JT.
....
In fact, when I first clean installed Windows 10 it had balanced sound but recently it just started playing sound only through subwoofer. (no idea exactly what and when it started because I've been using headphones and external speakers for last few months)

So you never opened the laptop and all of a sudden, apparently through software changes, the issue appeared?
I had the same problem with sounds coming only from internal subwoofer after the G-Sync upgrade, and RMAted it (what a pain is Asus support): they changed the whole left-right speakers part (behind the display, see this video at 4:30: https://www.youtube.com/watch?v=3x7px8mx5LU&t=581s ).
// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.
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sm8368
Level 7
In response to hexaae

‎02-02-2017 06:14 AM

hexaae wrote:
So you never opened the laptop and all of a sudden, apparently through software changes, the issue appeared?
I had the same problem with sounds coming only from internal subwoofer after the G-Sync upgrade, and RMAted it (what a pain is Asus support): they changed the whole left-right speakers part (behind the display, see this video at 4:30: https://www.youtube.com/watch?v=3x7px8mx5LU&t=581s ).


Correction:
I've been using my laptop for almost 2 years with no problems with audio driver.
But after I clean installed Windows 10 in 2016, all sound began to come out only from the subwoofer.
Yesterday, I clean installed Windows 10 again hoping to fix the problem, but nothing has been changed.

I am sure it is just software issue because it worked before formatting my computer.
Can anybody with similar experiences provide any tips? (maybe correct driver installation order?)
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x7007
Level 7

‎05-15-2017 09:07 PM

Why we can't use newer Realtek Audio drivers anymore ? the sound works but AudioWizard doesn't detected as working device.

Latest working drivers are DriverVer=01/05/2017, 6.0.1.8036

Anything above it has this issue


64630
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hexaae
Level 14

‎05-19-2017 10:29 AM

With Windows 10 CU (15063.296) I'm forced to rollback to 6.0.1.7576 on my G751JY. All drivers above this cause silent AUDIODG.EXE crash at every reboot. Realtek must update its drivers.
// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.
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headspawn
Level 7
In response to hexaae

‎06-04-2017 10:23 PM

Is there any chance this gets fixed?

It has made using my laptop speakers to listen to anything a completely nauseating experience.

I'm stuck either using headphones or hearing that loud honking/vibrating overtone drowning out everything I'm listening to.
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