G751 Imbalanced Sound Problem (internal speakers only), FIX IS OUT!

[Jlieu]

http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

download the latest Version V6.0.1.7427

No new UI as promised. lol

Edit by cl-Albert: Hope it's okay to edit your post Jlieu, but anybody that wants to read more about the original problem and gory history of this issue may want to check this post below which is currently closed while we check out this new *.7432 G751 audio driver version at this post. Thanks.

G751 Imbalanced Sound Problem OFFICIAL SUPPORT THREAD
https://rog.asus.com/forum/showthread.php?54313-G751-Imbalanced-Sound-Problem-OFFICIAL-SUPPORT-THREA...

[diogogmaio]

The driver still not the good option. Always distortion in sound. This will never get fixed. I think i will RMA because it cannot be the driver. Not a single one works

[aasussg751]

I think that i did not had problems with 6.0.1.7492 drivers.It's not so easy not to notice this cracking sound before that was not the case for me.

Can anybody from asus put 6.0.1.7492 drivers back on site?

[nightware]

please help me audiowizard says maxxaudio 3 audio process internal speakers only

[diogogmaio]

All the drivers so far are not solving the problem...that is for sure...the regedit stuff helps...but too long we don't have a proper driver...

[zKrytical]

I must've done something right! I did not use the original drivers at all and I have no problems what so ever with this imbalance! Awesome. I hope you all find out the fix for the issue.

[diogogmaio]

zKrytical wrote:
I must've done something right! I did not use the original drivers at all and I have no problems what so ever with this imbalance! Awesome. I hope you all find out the fix for the issue.

What driver do you use?

[cannga]

Just reporting my preliminary experience with my new Win 10 G751 JL (I am an audiophile and probably 🙂 have some experience with diagnosing sound problem). Driver is 6.0.1.7543 as loaded from factory.

1. I have no crackling sound as reported on another thread.
2. I do have the problem with distortion - IMHO very likely from severe (and erroneous) software related low frequency overload - but only if I clicked on PRE-SET Sound Effects choices (second tag on Realtek High Def Audio screen) such as "Loudness," or "Bass" under equalizer.
3. If I set my own equalizer preset (up 2 dB at 31, 4 dB at 62 hz then gradually down sloping curve that is down 2 dB by 16 khz) then there is no distortion. The sound is nicer, warmer, and punchier with this setting.
4. Curiously using the computer's own speakers the sound *seems* to be louder on left side. So I just adjust balance to be 3 to the right so that the sound appears to come from the middle of the screen. This problem might be specific to my computer, not endemic to other G751. Not sure.

Set as above, I have "acceptable" sound from this computer. Not the loudest or warmest of sound, but at least not harsh and "tinny" (harsh, thin, metallic) sounding as the default setting.

It seems this bass overload error is "TRIGGERED" when I use the preset Sound Effects choices like Loudness. If I then un-click "Loudness," then sound reverts back to normal. This is just my preliminary experience though. Hope it helps.

[diogogmaio]

cannga wrote:
Just reporting my preliminary experience with my new Win 10 G751 JL (I am an audiophile and probably 🙂 have some experience with diagnosing sound problem). Driver is 6.0.1.7543 as loaded from factory.

1. I have no crackling sound as reported on another thread.
2. I do have the problem with distortion - IMHO very likely from severe (and erroneous) software related low frequency overload - but only if I clicked on PRE-SET Sound Effects choices (second tag on Realtek High Def Audio screen) such as "Loudness," or "Bass" under equalizer.
3. If I set my own equalizer preset (up 2 dB at 31, 4 dB at 62 hz then gradually down sloping curve that is down 2 dB by 16 khz) then there is no distortion. The sound is nicer, warmer, and punchier with this setting.
4. Curiously using the computer's own speakers the sound *seems* to be louder on left side. So I just adjust balance to be 3 to the right so that the sound appears to come from the middle of the screen. This problem might be specific to my computer, not endemic to other G751. Not sure.

Set as above, I have "acceptable" sound from this computer. Not the loudest or warmest of sound, but at least not harsh and "tinny" (harsh, thin, metallic) sounding as the default setting.

It seems this bass overload error is "TRIGGERED" when I use the preset Sound Effects choices like Loudness. If I then un-click "Loudness," then sound reverts back to normal. This is just my preliminary experience though. Hope it helps.

Can you put a pic of your realtek tab and settings? Thanks a lot

[cannga]

diogogmaio wrote:
Can you put a pic of your realtek tab and settings? Thanks a lot

Yes I will. Pls give me a little time.

[cannga]

This is how I set up mine. Not to imply at all that this is the only way to do it, but for now this setting works well enough to create sound that I find acceptable.

A word on the low frequency distortion: clearly it's erroneous and sounds like something is overloaded and/or some plastic part is vibrating. Whether this overload occurs at software level, amp level (not enough juice), or speaker level (speaker too small for the low frequency demand), I do not know.

Regarding my equalizer setting, if you find my setting too warm sounding, feel free to adjust it to your taste - whatever sounds best to *you* is the best setting. I tend to prefer a warm, bass-punchy sound, but if you want brighter sound, adjust the high frequency sliders to your taste. I believe the key is don't jack up the bass on the equalizer too much; keep the bass boost low, especially the 31 hz slider. Again, I only have the computer for a couple of days so this is prelim. observation only (ie I may be wrong somewhere 🙂 ). Hope this helps.