cancel
Showing results for 
Search instead for 
Did you mean: 

G751 hitching hitching hitching hitching hitching hitching

Northforge
Level 8
Backstory/Symptoms:
Picked up a G751JY-DH73 on February 24th.
- Hitching/Stuttering (plugged in) in both online and offline games, every game, steam and non-steam games, SSD and Non-SSD game install locations.
Tested: unmodded Skyrim, Champions Online, Aion, Star Citizen, Borderlands 2

Exchanged for another G751JY-DH73 on March 4th.
- Hitching/Stuttering (plugged in) in both online and offline games.
Tested: unmodded Skyrim, Aion, Star Citizen, Borderlands 2, Shadowrun: Dragonfall, Hawken.

Gaming hangs on the same frame and then resumes but doesn't display the expected flow and animations. Drops 1 fps and a heavy chug occurs but then goes up two fames, and then back down one fps.
(75, 75, 75, 75, 74 (feels like 10fps), 76, 75, 75, 75, 75, 75)

Overclocking:
Nope! Once this laptop runs unmodded Skyrim at 1024x768 stable with no hitching, I'll try overclocking.

Recourse:
Searched ROG forums, Searched Asus forums, Searched NVidia forums, Tested various GPU drivers, Spoke with Asus livechat, Spoke with NVidia livechat, exchanged laptops at vendor (Canada Computers), exact same problem persists.
Last time I exchanged the laptop. Since Asus and NVidia can't identify cause or provide solution, this time I'm just returning this laptop .. again. G74SX 560M 3GB (3 years old) DOMINATES over the G751 980M 4GB. Confused? Me too. It should not take over 100 hours of config/testing/googling/Q&A/techsupport/livechats/etc. (per laptop) to end horrific performance and to get it to function as intended.

UPDATES:
- Uninstalled McAfee. Tested.
- Set my firewall correctly. Tested.
- Disabled firewall. Tested.
- Ran windows updates until I was blue in the face.
- Updated every relative intel component updates.
- Updated wifi/ethernet updates. (not connected to wifi)
- Ran Asus updater. No updates found.
- Disabled pagefile. Tested.
- Enabled pagefile (sysmanaged). Tested.
- Set pagefile to 1024-4096. Tested.
- Installed NVidia's latest. Tested.
- Installed NVidia's older drivers. Tested.
- Uninstalled ROG Game First. Tested.
- Disabled GeForce BatteryBoost. Tested.
- Uninstalled GeForce Experience. Tested.
- Set High Performance power settings properly. Tested.
- Turned off indexer. Tested.
- Manually updated realtek drivers. Tested.
- Swapped game install directories across D, E, and F drives. Tested.
- Installed GPU-Z. Tested. (Max GPU load never exceeded 44%)
- Ran 3DMark Skydiver. Did not see any hitching or other problems.*
- Ran 3DMark Ice Storm Extreme. Did not see any hitching or other problems.*
- Uninstalled Nvidia 3D
- Uninstalled Nvidia Miracast
- Uninstalled Asus Webstorage
- Uninstalled OneDrive (disabled all settings)
- Uninstalled Apple (everything)
- Uninstalled Asus LiveUpdate
- Uninstalled Asus Virtual Camera
- Uninstalled Cyberlink Media Story
- Uninstalled Intel Driver Update utility
- Uninstalled Intel Processor Diagnostic tool
- Uninstalled 3DMark
- Set pagefile (1024-8192 Drive E)

Current condition:
Problem- Still persists.
31,241 Views
51 REPLIES 51

47227

cromac
Level 7
I had problems with stuttering on a lot of games but it was solved by de-installing ROG gamefirst.

Northforge
Level 8
Image
Kinda surprised these updates appeared as I've checked for these.

taryel
Level 7
I actually read a thread a while back of someone having similar issues to yours. They fixed it by installing QuietHDD. The problem was the hard drive energy saving feature.

taryel wrote:
I actually read a thread a while back of someone having similar issues to yours. They fixed it by installing QuietHDD. The problem was the hard drive energy saving feature.


I recieved a PM from hmscott with several pieces of advice which included several things I have already tried, and a few that I had not. I read up on QuietHDD when mentioned by hmscott but didn't try it. Does it not worry anyone that 3rd party software/firmware is required in order to make games playable on a gaming laptop?

I just read up on QuietHDD. Seems that it resolves game load lag. That doesn't sound like what I'm experiencing. Still will not rule out an attempt of this.

Northforge wrote:
I recieved a PM from hmscott with several pieces of advice which included several things I have already tried, and a few that I had not. I read up on QuietHDD when mentioned by hmscott but didn't try it. Does it not worry anyone that 3rd party software/firmware is required in order to make games playable on a gaming laptop?

I just read up on QuietHDD. Seems that it resolves game load lag. That doesn't sound like what I'm experiencing. Still will not rule out an attempt of this.


Northforge, often it is a multi-faceted solution, and if you run from nn HDD, you will experience additional/only lag from that. Several solutions may be necessary, not only tuning the OS, drivers, network, but also the games.

Hopefully you will find solutions to all of them, but it can take time. As soon as you get a good game tuned, play it and enjoy it rather than continue fixing all the games, positive reinforcement is necessary or you can get burned out on solving problems.

Here is what I sent you via PM, so others can benefit as well. I prefer working out problems in the forum so others can benefit, PM"s get lost between 2 people.

Northforge, you need to stop panicing.

Lots of people have G751JY's and have excellent gameplay without stutter and lag, so something is going on with either your config or your specific laptops.

You need to calm down and spend time learning the optimizations, which are many.

Basically you need to update all your drivers first, make sure Windows 8.1 is updated, and run the latest Nvidia driver 347.52 works for many, but others prefer 344.75.

Wifi Network lag has been cured with the latest driver from Intel, go there to get it.

Ethernet lag has been cured with the latest ethernet Realtek driver, get it from Asus or Realtek.

HDD lag is induced during gameplay when loading levels / texttures, use quiethdd and disable APM.

quiethdd - stops drive noise/clicks and game/app pauses/freezes due to APM.

https://sites.google.com/site/quiethdd/

Put these config lines in the quiethdd.ini file

FirstRun = 0
AC_APM_Value = 255
DC_APM_Value = 255
AC_AAM_Value = 254
DC_AAM_Value = 254
AAMEnabled = 1
APMEnabled = 1

And/Or use the GUI to set APM/AAM to 255/255, and use the systray app to disable APM.

If you have a new laptop it is still indexing files, remove all folders / etc from Windows Indexer so nothing is getting indexed - it will make gameplay choppy. Same for media programs that index music/video files.

47259

This can be solved, but if you keep jumping around trying different things without staying long enough to debug, you will rule out fixes that worked but you are seeing lag from another source too.

How many days do you have for return of the laptop? Use all of them to solve this, don't give up

hmscott
Level 12
Here is the list of places I look for updates for my G750JH; the best way to get a stable fully functioning G750/G751 is to update all the drivers / apps to the latest Windows 8.1 release.

The G750JW/JX/JH/JM/JS/JZ download areas haven't had new updates for a while, BIOS updates still happen in your model's support area, so check there from time to time.

The G750/G751/551/500/etc share the same basic hardware components; check support download areas for new hardware for newer drivers.

Asus maintains central support areas for hardware component features common to all products, those areas usually have the latest drivers after new hardware releases, sometimes there is a lag before the newer drivers show up there, so still to new product releases support downloads for the latest drivers.

Asus G751 Support / Download areas - Asus hasn't updated all the versions of these support areas, this link discusses the 3 locations were started independantly and not sync'd/updated through to the latest driver releases - check them all to be sure.
http://rog.asus.com/forum/showthread.php?55572-Asus-G751-Support-Download-areas&p=461698&viewfull=1#...

This G751JM/JT/JY/JL download area has the latest drivers of all the G750/G751 support download areas:

G751 Support / Download Areas - Newest - has all 4 G751 models
http://www.asus.com/Search/?SearchKey=g751

G750 Support / Download Areas - Newest - has the G750JY/JZ/JS/JM/JH models
http://www.asus.com/Search/?SearchKey=g750

G750JX - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/

G750JW - new support location, updates?
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JW/

Here are the latest Asus posted VGA drivers currently 347.25 ; it's better to get the latest from Nvidia - 347.88

Asus doesn't modify the drivers, they release the identical driver packages as Nvidia releases.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Notebook Audio drivers - Realtek 7443 - current confirmed to work on G751/G750, some G750 users say 7335 works best for them, if you find a newer release version that works, please let us all know which version and G750/G751 model it works on.
http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30

Notebook Card Reader (realtek) G750 / G751(?)
http://support.asus.com/Download.aspx?SLanguage=en&m=Card+reader&os=30

Notebook Bluetooth drivers
http://support.asus.com/Download.aspx?SLanguage=en&m=Bluetooth&p=3&ft=27&os=30

Notebook WLAN drivers (no Intel)
http://support.asus.com/Download.aspx?SLanguage=en&m=WLAN&os=3

Notebook LAN drivers
http://support.asus.com/download.aspx?SLanguage=en&p=3&s=589&m=LAN&os=&hashedid=n%2fa

KBFilter driver
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=KBFilter&hashedid=n%2fa

Asus Backtracker for Windows 8.1 download
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=Backtracker&hashedid=n%2fa

Asus Backtracker FAQ
http://www.asus.com/support/FAQ/1008640/

Asus SmartGesture
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+Smart+Gesture&hashedid=n%2fa

Asus Touchpad
http://support.asus.com/Download.aspx?SLanguage=en&m=Touchpad&os=30

Asus ATK Package
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATK%20Package&hashedid=n/a

Asus GPU Tweak for Graphics Cards, currently at release 2.7.9.0 for the G750JW/JX/JH and G751JT/JY
http://support.asus.com/download.aspx?SLanguage=en&p=9&m=ASUS%20GPU%20Tweak%20for%20Graphics%20cards...

Asus GPU Tweak for Laptops, currently at release v1.0.9 for the G750JS/JM/JZ and other new ROG laptops with Optimus
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ASUS+GPU+Tweak+for+Laptops&hashedid=n%2fa

Here are the Asus posted VGA drivers, it's better to get the latest from Nvidia - currently 347.88
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Nvidia Drivers direct from Nvidia
http://www.geforce.com/drivers

Asus stopped updating their Intel INFUpdate support area, so go directly to Intel to get the latest chipset INF - currently 10.0.26
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

For the G750JH/JZ RAID and G751JY PCIE SSD, or if you have implemented RAID, the latest SetupRST.exe is currently 13.6.0.1002
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel+Rapid+Storage+Technology+%...

Northforge
Level 8
Step by step, did everything you suggested. Didn't make a difference, except for a slight improvement after moving every game to the SSD partition. Last testing was Borderlands 2, various configurations and multiple tests. Had everything running on min everything except for resolution which I refused to go less than 1024x768. Even capped framerate to 30 via in game settings. It capped it for certain, but there's still a periodic skip/stutter. I just don't get it.

Northforge wrote:
Step by step, did everything you suggested. Didn't make a difference, except for a slight improvement after moving every game to the SSD partition. Last testing was Borderlands 2, various configurations and multiple tests. Had everything running on min everything except for resolution which I refused to go less than 1024x768. Even capped framerate to 30 via in game settings. It capped it for certain, but there's still a periodic skip/stutter. I just don't get it.


Northforge, I see in another post you couldn't find 344.80 that I suggested BaiHu try, here it is:

GeForce Hotfix driver 344.80
https://nvidia.custhelp.com/app/answers/detail/a_id/3607

Announcing GeForce Hotfix driver 344.80
https://forums.geforce.com/default/topic/791009/announcing-geforce-hotfix-driver-344-80/

Did you PM BaiHu? He has been on as recently as 2-22, he might have email notice on PM enabled, so that would get his attention.

There are lots of gameplay videos on youtube.com for the G751JY/JT, here is a good start, and look to the right side for more. You could discuss there to find help too.

Dying Light Max Settings Gameplay on ASUS ROG G751 jy (1080p60fps)
https://www.youtube.com/watch?v=JtRaMHdCKrk

Watch for other things running / loaded that might be interfering, glitching the performance.

Good luck 🙂

Northforge
Level 8
Negative, I haven't attempted to PM BaiHu. Who is he? I have 9 days before I return this laptop too. I've been running everything in gaming mode. ASC8. I'll see about PMing this BaiHu fella.

Also, my symptoms might be better described as hitching.