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G750JW - Laptop shutting down by itself

panda1
Level 7
Hello guys, I have been using G750JW for about a year now. I came to this problem recently that my G750JW keeps randomly shutting down by itself when I am searching through the web or watching a movie and etc... This problem only occur when my charger is not plug into my G750JW. I have to plug in my charger in order for my laptop power to be on and not to be shutdown random times. I was wondering anyone else have these issues before or any idea what is wrong with my G750JW?? Also, any solution of how to fix this problem?
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1 REPLY 1

cdnewl
Level 7
panda1 wrote:
Hello guys, I have been using G750JW for about a year now. I came to this problem recently that my G750JW keeps randomly shutting down by itself when I am searching through the web or watching a movie and etc... This problem only occur when my charger is not plug into my G750JW. I have to plug in my charger in order for my laptop power to be on and not to be shutdown random times. I was wondering anyone else have these issues before or any idea what is wrong with my G750JW?? Also, any solution of how to fix this problem?


Hey man, I got the same problem. I have checked the Event Viewer and have noticed the Critical "Kernal-Power" 41 (63).
I've tried to use the computer without my battery inside, and this problem didn't happen anymore. My guess would be our battery is no good anymore. I'm personally thinking about getting a new battery from Asus some time next week. Hopefully this helps.