- last edited on by
ROGBot
Hello all,
I've been trying to solve this problem for about 6hrs now, and have gotten to my end point. I need help.
Been trying all day to connect my G750JW laptop to my new Samsung 60" (5500 series) plasma TV, connected through my Yamaha (RX-V1700) receiver via HDMI. When I plug my HDMI cable into the laptop, I get a beautiful picture with no sound. In short, I have narrowed the problem down to my Asus ROG laptop and have ruled out any other component being the issue. This is how I ruled everything else out:
My audio playback devices tab looks like this:
The laptop picks-up on the Samsung TV, but for some reason it does not play any sound through my receiver. I am unable to make 'HDMI output' the default device because that option is greyed out. I'm positive if I could only select 'HDMI output' as the default device, things would work (as it does on my old laptop) - it's like my laptop doesn't recognize I've plugged anything into my HDMI port - but then again, it does recognize it as the video plays fine. The audio device also recognizes something got plugged in there - so why does it still grey it out?
I have tried uninstalling & reinstalling & updating my graphics card and audio card devices/drivers. NVIDIA & Realtek (including display adapter) are now all running the latest drivers. I've done all this a few times now. This is what my device manager looks like:
There is a thread on here where someone with an almost exact same issue - they resolved it by disabling or uninstalling/reinstalling the Intel HD 4600 audio device. But as you can tell, that isn't listed as a device on my laptop.
I have tried playing with the NVIDIA Control Panel. This is what the 'Set up digital audio' section looks like for me:
Trying to change the device from SAMSUNG to something else provides no other options besides 'turn off audio':
I also read somewhere that you can alter the 'Connector' setting to an option that was 'HDMI with audio' but I get no drop down bar at all to change anything under the 'Connector' heading:
Other things I've tried to no avail:
I am truly at a loss for anything else to try here. I'll do anything at this point to get this working. I've renovated my entire rec room, make a custom in-wall AV rack, brand new TV, brand new couch just arrived today - everything is all ready to go after a year of hard work - and now this has failed. Not sure if I should be angry with ASUS or NVIDIA or both.
Please help! 😞
I've been trying to solve this problem for about 6hrs now, and have gotten to my end point. I need help.
Been trying all day to connect my G750JW laptop to my new Samsung 60" (5500 series) plasma TV, connected through my Yamaha (RX-V1700) receiver via HDMI. When I plug my HDMI cable into the laptop, I get a beautiful picture with no sound. In short, I have narrowed the problem down to my Asus ROG laptop and have ruled out any other component being the issue. This is how I ruled everything else out:
- Different HDMI cables do not fix problem (even those known to support audio)
- My old laptop (Dell XPS 1645) works perfectly. I just have to select 'HDMI Output' under playback devices
- Plugging new laptop directly into TV seems to work fine - audio comes through TV speakers. So the problem is the HDMI hand-shake between my receiver and my laptop.
- Turning the TV off, leaving the receiver on, shows the receiver listed as a playback device - but selecting it still doesn't allow audio through my receiver
My audio playback devices tab looks like this:
The laptop picks-up on the Samsung TV, but for some reason it does not play any sound through my receiver. I am unable to make 'HDMI output' the default device because that option is greyed out. I'm positive if I could only select 'HDMI output' as the default device, things would work (as it does on my old laptop) - it's like my laptop doesn't recognize I've plugged anything into my HDMI port - but then again, it does recognize it as the video plays fine. The audio device also recognizes something got plugged in there - so why does it still grey it out?
I have tried uninstalling & reinstalling & updating my graphics card and audio card devices/drivers. NVIDIA & Realtek (including display adapter) are now all running the latest drivers. I've done all this a few times now. This is what my device manager looks like:
There is a thread on here where someone with an almost exact same issue - they resolved it by disabling or uninstalling/reinstalling the Intel HD 4600 audio device. But as you can tell, that isn't listed as a device on my laptop.
I have tried playing with the NVIDIA Control Panel. This is what the 'Set up digital audio' section looks like for me:
Trying to change the device from SAMSUNG to something else provides no other options besides 'turn off audio':
I also read somewhere that you can alter the 'Connector' setting to an option that was 'HDMI with audio' but I get no drop down bar at all to change anything under the 'Connector' heading:
Other things I've tried to no avail:
- Plugging HDMI in, restarting.
- Removing HDMI, restart, plug everything back in
- Various other reboot sequences plugging different things in at different times
- I'm sure I've tried other minor things as well - like I said, been at this 6hrs now
I am truly at a loss for anything else to try here. I'll do anything at this point to get this working. I've renovated my entire rec room, make a custom in-wall AV rack, brand new TV, brand new couch just arrived today - everything is all ready to go after a year of hard work - and now this has failed. Not sure if I should be angry with ASUS or NVIDIA or both.
Please help! 😞
Thanks for keeping up on this for me, hmscott!
I was playing around with my receiver and trying all those similar settings before, and nothing would work... BUT, NVIDIA tech support came through for me! It's all working now... this is what fixed the problem:
In NVIDIA Control Panel>Set up multiple displays, this is what mine looked like when it wasn't working:
Both monitors (laptop & TV) were being cloned (which is the way I prefer it actually). But the NVIDIA guy got me to right click over the Samsung TV (the big 2) and select "Extend". Then I had to ensure the laptop monitor was set as "primary".
After that my NVIDIA Control Panel>Set up multiple displays looked like this:
Immediately, everything worked perfectly. Audio was coming our my receiver speakers perfectly. Also, a point to note, that my audio playback devices still listed "SAMSUNG" as the default playback device, and "HDMI High Definition Output" was still listed as not plugged in and greyed out.
So, this wasn't a driver issue. Wasn't a windows issue. Wasn't even an NVIDIA issue. It's just my lack of understanding of the NVIDIA Control Panel and the difference between cloning and extending your screen.
However, in my defense, this still should be able to work with the images being cloned. But I'm not looking a gift horse in the mouth. I was about to give up on this whole thing and chalk it up to hardware conflict. Now all is well in the world. Hope this helps someone else down the road.
I was playing around with my receiver and trying all those similar settings before, and nothing would work... BUT, NVIDIA tech support came through for me! It's all working now... this is what fixed the problem:
In NVIDIA Control Panel>Set up multiple displays, this is what mine looked like when it wasn't working:
Both monitors (laptop & TV) were being cloned (which is the way I prefer it actually). But the NVIDIA guy got me to right click over the Samsung TV (the big 2) and select "Extend". Then I had to ensure the laptop monitor was set as "primary".
After that my NVIDIA Control Panel>Set up multiple displays looked like this:
Immediately, everything worked perfectly. Audio was coming our my receiver speakers perfectly. Also, a point to note, that my audio playback devices still listed "SAMSUNG" as the default playback device, and "HDMI High Definition Output" was still listed as not plugged in and greyed out.
So, this wasn't a driver issue. Wasn't a windows issue. Wasn't even an NVIDIA issue. It's just my lack of understanding of the NVIDIA Control Panel and the difference between cloning and extending your screen.
However, in my defense, this still should be able to work with the images being cloned. But I'm not looking a gift horse in the mouth. I was about to give up on this whole thing and chalk it up to hardware conflict. Now all is well in the world. Hope this helps someone else down the road.
I know it's been some time since you posted this but I hope you can still help me as I am ****ing desperate.
I own a Asus ROG G56JR that runs a NVIDIA GTX 760M and I have the exact same problems that you described. The only problem is that
it seems that I am cursed forever. Why? My Nvidia control panel only shows 3D Settings so I can't access the only solution that worked for you.
On the other hand , I read that the control panel not showing all the options is not actually a problem for this setup as the Integrated
Intel graphics card deals with the rest of the options. So I found those similar settings inside the Intel Driver but when I select CLONE DISPLAYS I don't get the option to set the main display.
Is there another way around this? Thank you
I own a Asus ROG G56JR that runs a NVIDIA GTX 760M and I have the exact same problems that you described. The only problem is that
it seems that I am cursed forever. Why? My Nvidia control panel only shows 3D Settings so I can't access the only solution that worked for you.
On the other hand , I read that the control panel not showing all the options is not actually a problem for this setup as the Integrated
Intel graphics card deals with the rest of the options. So I found those similar settings inside the Intel Driver but when I select CLONE DISPLAYS I don't get the option to set the main display.
Is there another way around this? Thank you
