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G750js Sound ports not working with razer headset?

Agent477
Level 7
Hey everyone I recently purchased a razer headset. The connections for the headset are for the audio Jacks (mic and audio). Well I plugged them both in (yes into the right ports) and I get no audio from the headphones installed some drivers and still nothing so u plugged the audio wire into my phone to see if it was the wire that was messed up and it worked fine. So my question is do I have a faulty sound card or what? I have a G750js. Any help is greatly appreciated.
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