G750JM Daily BSODS, DRIVER_POWER_STATE_FAILURE

[Jaitsu]

So, about a month ago, I bought myself a shiny new G750JM-DS71 notebook from Newegg, and ever since I've been having this issue. Almost every day, at random intervals, I get blue screens of death indicating a DRIVER_POWER_STATE_FAILURE. I'm completely at a loss as to what could possibly be causing this. At first I suspected hardware, and after a two-week long war with Newegg, they finally replaced the thing. And now I have another brand new one... with the same exact issue. I've done a bit of homework on how to analyze a MEMORY.DMP, and details of an !analyze -v and !irp are available at the following link.

http://pastebin.com/CHTDyuQu

From this log, I don't see any implication of any driver but pci.sys and ACPI. But it has to be SOMETHING software-wise, or else why would two completely different notebooks have the same issue? I've updated the BIOS to 206 (BSODs started before I did), disabled GPU Tweak, disabled USB Charger Plus, everything that might affect drivers and power states, and nothing seems to stop this from happening.

Twice it's occurred while the notebook was closed (not in sleep mode,) once when returning from sleep, once during a game, once during a Livestream, and one during casual web browsing, so usage doesn't seem to affect when it happens.

Now, unfortunately, I didn't think to change memory dump types to minidumps, so if anyone wants the actual dump to analyze, you'll have to wait for this to happen to me again... I doubt you'll be waiting longer than a day. If I can't figure out a solution to this, I'm going to have to go for a refund, because this is getting ridiculous, when once every 24 hours I suddenly lose everything I'm doing.

The only two programs I have installed that could be playing with drivers are MalwareBytes and COMODO Firewall - both popular software that I've used in tandem on plenty of other systems, so I don't see why they could possibly cause a BSOD, let alone one referencing a power failure.

The real pain here is that since the issue takes so much (~24 hours on average?) time to reoccur, Newegg has been giving me serious issues with my returns, since they seem to only test the notebook for a few hours before assuming there's nothing wrong, so I can't even claim the no lemon policy.

(Apologies if I seem a little frustrated, but I've been going back and forth with this thing and Newegg for a month and constantly going nearly-24-hour intervals of getting my hopes up only for a ":(" face to pop up in my face and laugh at my misfortune.)


EDIT: 332.60 drivers are a bandaid fix, but Microsoft may have ninja'd this. http://support.microsoft.com/kb/2983139

[CME64]

seems to me that you need to update your OS and drivers
also please provide your error code as it has a meaning (click here for more info)

Regards,

[Jaitsu]

CME64 wrote:
seems to me that you need to update your OS and drivers
also please provide your error code as it has a meaning (click here for more info)

Regards,

Everything is completely up to date, including Windows, drivers, and the BIOS. If you look at the Pastebin of the dump analysis, the error code is 3. The full set of parameters is 0000000000000003, ffffe0014512e060, ffffd000c0fb8930, ffffe0014517f740

[Jaitsu]

Update: Here's my Google Drive folder with a couple of minidumps, if it's any help. https://drive.google.com/folderview?id=0BzczOJsZzalmLUxpeFB3enRZLVU&usp=sharing

I've removed USB Charger since the most recent of these, but I did that before the first return too, so I doubt that's it. No further BSODs yet, but keep in mind that so far it's taken nearly 24 hours to reoccur every time.

[Jaitsu]

Happened again, even after removing GPU Tweak and USB Charger. Additional minidump added to google drive folder linked above.

Have also disabled GPU and CPU power saving settings, to no avail. I'm running out of options. Going to temporarily remove MalwareBytes just on the off chance that its driver is somehow doing this, then I'm going to Asus official support, and if I can't get it solved then I'm going to have to go for a refund.

Sorry to bump this so often, but with Newegg's 30 day refund window the clock is ticking for me to find a solution.

Edit: Have also removed the ATK Package and its included WMI ACPI driver in case it's responsible for this... even if that does mean that I now have almost no working function keys.

[hmscott]

Jaitsu wrote:
Happened again, even after removing GPU Tweak and USB Charger. Additional minidump added to google drive folder linked above.

Have also disabled GPU and CPU power saving settings, to no avail. I'm running out of options. Going to temporarily remove MalwareBytes just on the off chance that its driver is somehow doing this, then I'm going to Asus official support, and if I can't get it solved then I'm going to have to go for a refund.

Sorry to bump this so often, but with Newegg's 30 day refund window the clock is ticking for me to find a solution.

Edit: Have also removed the ATK Package and its included WMI ACPI driver in case it's responsible for this... even if that does mean that I now have almost no working function keys.

Did you uninstall Power 4 Gear and Gaming Mouse? Those are good to get rid of first off, as well as Splendid, Live Update, and Vibe. Power4Gear / Gaming mouse might be involved in the problem, so at least uninstall those first.

[Jaitsu]

Removed every one of those, though I've been reinstalling things as I establish what it isn't. Removed said WMIACPI driver as well as MalwareBytes and so far so good, but that's what I've been saying every 24 hours or so, and then it BSODs. If this doesn't stop it, I might try rolling back to the ASUS-specific graphics driver rather than the latest ones from nvidia, much as I don't want to do that; quality hardware tweaks really shouldn't require me to stick with an outdated driver, especially when ASUS likely stop updating it in a few months' time...

[Caastiel]

Hello, I have the G750JM just a couple of weeks old and I get this exact same BSOD with DRIVER_POWER_STATE_FAILURE often too. Usually I'll notice programs failing to start or failing to close right before the BSOD comes up. Please someone, help!

[hmscott]

Guys, it seems this thread may have found the solution, reverting back to Nvidia driver 332.60 from the Asus download

http://rog.asus.com/forum/showthread.php?48151-Help..new-G750JM-after-geforce-experience-update-to-2...

G750JM download area, Windows 8.1, VGA, Version V9.18.13.3260
http://support.asus.com/download.aspx?SLanguage=en&p=3&m=G750JM&hashedid=hk9WNtlEOFPl0Q7s

This kind of incompatibility with release Nvidia drivers happened before on the G750JW/JX/JH early on, and it took a few months to resolve. The 3D screen JX/JH had a longer term incompatibility with Nvidia release drivers.

It will be matter of trying each new Nvidia Beta/release driver as they come out, and watch for new drivers from Asus... less likely 🙂

It might help to give feedback to Nvidia.

Official NVIDIA 337.88 WHQL Performance Display Driver Feedback Thread (5/26/14)
https://forums.geforce.com/default/topic/746026/geforce-drivers/official-nvidia-337-88-whql-performa...

Asus also keeps a central area for VGA drivers, and right now the newest nvidia driver is 333.11, IDK if it is stable on the JM/JS/JZ, but it is worth a try.

Here are the Asus posted VGA drivers.
http://support.asus.com/Download.aspx?SLanguage=en&m=VGA&p=3&s=111

Update: It looks like the 340.43 driver is not crashing, it has the problem of breaking Asus GPU Tweak tool OC'ing, but you can use MSI Afterburner to OC instead - this driver also has fixes / improvements for BF4 Hardline.

340.43 Download, Feedback, and MSI Afterburner Workaround
http://rog.asus.com/forum/showthread.php?48452-Can-t-OC-GPU-after-updating-nvidia-geforce-drivers-to...

Please post feedback here if 340.43 solves the crashing, or not.

[Jaitsu]

Y'know, I searched, I swear I did... But that's good to know, thanks. I'm not sure if my most recent BSOD was before or after I updated to the latest Nvidia beta, but we shall see. I'll give it a few days, if it doesn't BSOD I'll let you know, and if it does, I'll switch to the 332.60s and keep you all posted. Perhaps there should be a sticky about this, if this can happen from using up-to-date drivers...

Edit: Confirming what hmscott said: 340.43 drivers have not crashed thus far, though I've noticed a dip in performance, presumably due to the OC no longer working. Installed Nvidia System Tools, overclock settings don't appear to be working there either. Even MSI doesn't seem to be working for me; I play with the settings, but the GPU clock graphs don't budge. Troublesome, but I'd rather deal with a touch less performance than random blue-screens. Oh well. If I decide I really want the extra performance, I'll go back to the ASUS driver. I'm just glad now we know the cause of this! And good on Nvidia for fixing the BSODs, at least.