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G750JM Daily BSODS, DRIVER_POWER_STATE_FAILURE

Jaitsu
Level 7
So, about a month ago, I bought myself a shiny new G750JM-DS71 notebook from Newegg, and ever since I've been having this issue. Almost every day, at random intervals, I get blue screens of death indicating a DRIVER_POWER_STATE_FAILURE. I'm completely at a loss as to what could possibly be causing this. At first I suspected hardware, and after a two-week long war with Newegg, they finally replaced the thing. And now I have another brand new one... with the same exact issue. I've done a bit of homework on how to analyze a MEMORY.DMP, and details of an !analyze -v and !irp are available at the following link.

http://pastebin.com/CHTDyuQu

From this log, I don't see any implication of any driver but pci.sys and ACPI. But it has to be SOMETHING software-wise, or else why would two completely different notebooks have the same issue? I've updated the BIOS to 206 (BSODs started before I did), disabled GPU Tweak, disabled USB Charger Plus, everything that might affect drivers and power states, and nothing seems to stop this from happening.

Twice it's occurred while the notebook was closed (not in sleep mode,) once when returning from sleep, once during a game, once during a Livestream, and one during casual web browsing, so usage doesn't seem to affect when it happens.

Now, unfortunately, I didn't think to change memory dump types to minidumps, so if anyone wants the actual dump to analyze, you'll have to wait for this to happen to me again... I doubt you'll be waiting longer than a day. If I can't figure out a solution to this, I'm going to have to go for a refund, because this is getting ridiculous, when once every 24 hours I suddenly lose everything I'm doing.

The only two programs I have installed that could be playing with drivers are MalwareBytes and COMODO Firewall - both popular software that I've used in tandem on plenty of other systems, so I don't see why they could possibly cause a BSOD, let alone one referencing a power failure.

The real pain here is that since the issue takes so much (~24 hours on average?) time to reoccur, Newegg has been giving me serious issues with my returns, since they seem to only test the notebook for a few hours before assuming there's nothing wrong, so I can't even claim the no lemon policy.

(Apologies if I seem a little frustrated, but I've been going back and forth with this thing and Newegg for a month and constantly going nearly-24-hour intervals of getting my hopes up only for a ":(" face to pop up in my face and laugh at my misfortune.)


EDIT: 332.60 drivers are a bandaid fix, but Microsoft may have ninja'd this. http://support.microsoft.com/kb/2983139
277 Views
104 REPLIES 104

Hey guys, I have bad news :
I had two BSOD since my last message, so we had to RMA a few days ago because I didn't have time anymore to take care of the computer since it was not mine, I had to leave town. I wish I had time to combine my (borrowed) solution with some others I've seen on the internet people say it worked for them. As for my comp, NVIDA card was forced 'on' all the time after I applied the solution, and yet BSOD appeared again, so that was not helping for me, maybe for others. I wish i had tried the contrary, forcing it off, but I really ran out of time to troubleshoot again the comp (use it for hours on battery only and wait for the BSOD to happen; the BSOD would only happen when on battery only in my case)

gl,

rob54613
Level 7
I had the same issue with my n550lf but that was a problem I caused with overclocking. Every time optimus switched from integrated to dedicated it would blue screen driver power failure. Since then I down graded from windows 8 to 7 on it and had no problems.

I don't use it much anymore but from use it hasn't happened since. Would be interesting to see if for me it was just windows 8 NVidia drivers or I was just lucky.

RAM-disk
Level 7
Just tried the new ASUS driver 347.52 right from the ASUS support site and guess what, 3 BSOD one after another. This is unbelievable, all I can do at this point is shake my head.

Back to 332.60 the only one that works for me.
"Ram disk" is not an installation procedure !!!

4bluedog
Level 7
I've got a solution:
1. get rid of Intel and Nvidia graphics drivers width Display Driver Uninstaler (in safe mode)
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
2. download latest Intel GPU drivers for HD 4600 and install it
https://downloadcenter.intel.com/search?keyword=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+...
3. reboot
4. download latest Nvidia drivers for GTX 860M and install it
http://www.nvidia.com/download/driverResults.aspx/85819/en-us
4. reboot and have fun!!! 🙂

intensivevirus
Level 7
so how do i fix this issue? I just installed the new update for nvidia a week ago and i've gotten two BSOD's. can someone email me on how to fix this? i'm not to savy. i usually get all my info off of YT. lol