G75 power adapter is dead

[yyz668]

My G75 power adapter just died on me. The green LED on the brick doesn't light up whenever i plug it into an outlet. I've had the laptop since June of last year and I was wondering what options do i have about replacing it. Can i get a replacement for free if I'm still under warranty or will I have to buy a new one? Any help would be appreciated. Thanks.

[dstrakele]

It sounds like your laptop is still within the ASUS Warranty (most are covered for 1 year). The Warranty should cover the power adapter.

[gokica]

Just in case check the cable coming from the wall. Maybe it is the problem. Try with another.

[Pitcher1]

check cable first, no problem, send back to asus service center to replace with in warranty.

[Tomislav]

funny my adapter doesn't have led indicator.

[yyz668]

I tried a different wire as well as a different outlet and no luck. Looks like I need to get a replacement :

Thanks for the help guys

[yyz668]

One last question, will I have to send in the whole laptop or just the ac adapter? Thanks

[rewben]

if you have an asus service center near your place, a better option is to call them first to set up an appointment to collect the adapter; they will place an order and let you know when to collect.

if not, send a message via vip.asus.com and ask if you really need to do that.