G74sx rma satisfaction! :)

[grayrock]

I sent my G74X in for RMA because of a white dot that showed up on light backgrounds. Also for the keyboard skipping keys and the DVD writer was very loud.
Anyway, I wanted to give praise to those people at the Milpitas, CA RMA place. This laptop is now the awesome machine that it originally should have been. Everything works GREAT!
KUDOS and THANK YOU! 🙂
:cool:

[Pitcher1]

OK, so i think you are using send to service, not take to service center right. could you ask them how to duplicated issue, is it same as you, when they Repaired, did they test and how to test it.

[ANUBIS2130]

Hello,

We apologize on the error. I am not sure why this occured, I have issued a call tag for pickup of the notebook that was shipped in error. Fed Ex should be there today to retrieve it. Make sure the package is ready for pickup. Upon confirmation of the incorrect notebook being picked up to be shipped back to us we can ship the G75 Notebook that was offered. We will need to have this confirmation before the notebook can be shipped.




Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com || http://support.asus.com || http://estore.asus.com



---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/5/2013 4:25:15 PM
To : "RC_Support@asus.com "
Subject : Re:Re:Re:Re:RE: USA1310589 [ID=RPTM20130205100033-331]

[CASEID=PTM20130205101581]


I TAUGHT WE AGREED ON THE G75 MODEL AS I'M DONE WITH THE G74 CAUSE
OF
ALL THE ISSUE WAS MASTAKEN IN THAT , THAT WHAT I TAUGHT WE DISSCUSS

On Mon, Feb 4, 2013 at 8:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130205100033-331 Please click here if you wish to
reply this mail!

Hello,

See below for tracking info. The notebook shipped overnight. Allow some
time for the Fed Ex site to show correct status info.Tracking number
794674689388

https://www.fedex.com/fedextrack/?cntry_code=us& Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com


---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/5/2013 12:06:24 AM
To : "RC_Support@asus.com "
Subject : Re:Re:Re:RE: USA1310589 [ID=RPTM20130204102148-680]

[CASEID=PTM20130205100033]

i accept

On Mon, Feb 4, 2013 at 6:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204102148-680 Please click here if you wish to
reply this mail!

Hello,

I am trying to get this shipped asap. Without your acceptance of the
revised offer i will not be able to submit this request. Please reply
with your acceptance of the revised offer so i can sumit this for
shipment.

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 10:16:57 PM
To : "RC_Support@asus.com "
Subject : Re:Re:RE: USA1310589 [ID=RPTM20130204101973-818]

[CASEID=PTM20130204102148]

yes you are right im sorry for profanity but i am truly frustrated by
the lack of concern . im trying to be patient but i so tired of not
having a laptop that doesnt work . and customer service treating me like
a idiot like it was my fault. i'm truly sorry

On Mon, Feb 4, 2013 at 4:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204101973-818 Please click here if you wish to
reply this mail!

Hello,

Please keep all corespondance professional and courteous as i am working
on your case. I am looking into a solution for you. See below revised
offer. This is a new notebook notebook.

G75VW-DS71
Intel Core i7-3610QM
1500 GB 7200rpm
12GB RAM
blu ray combo
bluetooth 4.0

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 7:51:37 PM
To : "RC_Support@asus.com "
Subject : Re:RE: USA1310589 [ID=RPTM20130204100101-754]

[CASEID=PTM20130204101973]

and now no freaking response this such bullshi----

On Mon, Feb 4, 2013 at 2:04 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204100101-754 Please click here if you wish to
reply this mail!

Hello,

The notebook will not likely ship by Thursday. Do you have a friend or
family member that can sign for the shipment?

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 7:45:55 AM
To : "RC_Support@asus.com "
Subject : RE: USA1310589 [ID=STM2013020310579638672]

[CASEID=PTM20130204100101]

ACCEPT PLEASE SEND ASAP LEAVING FOR GERMANY THRUSDAY

On Sun, Feb 3, 2013 at 2:04 PM, RC_Support@asus.com wrote:

Hello,

RMA:USA1310589

We are contacting you to offer a buffer identical replacement model .We
have a G74SX that we can ship to you in the next 5 business days. Your
warranty terms and the balance of time left from your prior unit will
carry to the replacement unit. If your warranty on your prior unit has
less than 90 days left. The replacement will carry a 90 day warranty if
your original unit had less than 9