G74sx Resolution Issue

[Retired]

Hi I just got the g74sx-th71 but can't seem to change my resolution to the max of 1920x1200. This resolution isn't even listed when I try to change it. The highest it goes is 1600. Can anyone help me? I even installed the latest beta drivers too. Thanks in advance

[Yahooligan]

xanax95 wrote:
I did exactly what you said and theres still no resolution greater than 1600x900. I ordered it from TigerDirect

I wonder if someone pulled as fast one, either at TigerDirect or on TigerDirect. Check the serial number on the laptop itself, does it match the serial number on the box?

[dstrakele]

On the TigerDirect site I see:

ASUS G74SX-TH71 17.3" Black Notebook
Memory Type: DDR3
Total Memory Size: 12GB
Display Type: Full HD Display
Screen Size: 17.3"
Maximum Resolution: 1920 x 1080

Give 'em a call. What do they say?

You are running a BETA video driver. I would try backrevving to the original (again - uninstall, reboot, sweep, install original driver) before I returned the laptop.

One more thing... Go into Device Manager, expand Monitors, right-click on Generic PnP Monitor, choose Properties, select Details tab, in the Property downdrop select Hardware IDs. What is then displayed in the Value box?

[Boosted_R]

sounds like your screen is 1600x900 model................. if you are sure they come with full HD screen, I would also check and see if you GPU is 128 bit (2GB GDDR5) or 192 bit (3GB GDDR5) while your at it to see if you got what you were suppose to get

[Retired]

the hardware id says MONITOR\SEC544B. The GPU is the 192bit 3GB GDDR5

[JRd1st]

If you google sec544b you get lots of links which read that it'd 1600x900, like this one http://forum.notebookreview.com/dell-xps-studio-xps/544174-official-swapping-xps-17-l701x-screen-thr...

If you're supposed to have 1920x1080 then someone's trying to rip you off.

[dstrakele]

That is different than what is reported on my G74SX-A1. My display's Hardware ID is MONITOR\CMO1726. I'm unsure if this ID is specific to the display model, but I'd definitely take this up with TigerDirect.

[dstrakele]

I've used TigerDirect many times to order cameras and camera equipment. My experience with this vendor is they provided what I ordered on schedule. Never had a problem. They are highly rated in the satisfaction surveys. I'm sure they will make this right for you. Just give them a call and be pleasant, but firm. If the person you speak with initially can't help you, ask for the manager. You're in the right on this one...

[Jallopy]

Just adding data to the issue.....

Got same TH71 model from Amazon shipped by Circuit City. Same issue, it came HD+ vs Circuit City advertised Full HD. Have claim into Amazon - awaiting response. Also asked Asus what the real TH71 specs are - awaiting response. Box S/N matches Computer S/N. HD+ is on the box sticker, but not anywhere that I can see on computer case. Circuit City, CompUSA, and Tiger Direct must use the same web service as all their TH71 ads are identical and show the TH71 to be Full HD 1920x1080. The hardware id says MONITOR\SEC544B.

[TomicTrauma]

I had just ordered the TH71 model from TigerDirect when I came across this thread. I emailed TD and their Customer Service assured me that the TH71 display resolution is Full HD 1920x1080. Expect to receive shipment soon, so I'll find out the truth soon enough. Too bad ASUS doesn't post a table somewhere listing the spec variations among the various G74SX models.

[Yahooligan]

TomicTrauma wrote:
I had just ordered the TH71 model from TigerDirect when I came across this thread. I emailed TD and their Customer Service assured me that the TH71 display resolution is Full HD 1920x1080. Expect to receive shipment soon, so I'll find out the truth soon enough. Too bad ASUS doesn't post a table somewhere listing the spec variations among the various G74SX models.

I don't know that I'd trust their CS people, all they probably did was look at the same specs sheet as they have posted on their website. Unless they physically had a TH71 and verified then they're just telling you what the catalog says, which is what's on the website.