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G74sx - Charger disconnecting, reconnecting

Yisera
Level 7
Hello. I have this problem on my g74sx which is about 3 years old now. Whenever I'm playing, maybe the laptop gets too hot or the charger does and the laptop begins to disconnect/reconnect the charger. This has been happening for a few days now and I'm afraid it might mean it's time to replace the laptop.

I think it's safe to mention that I have 2 chargers atm, both of them are bought in amazon since the original charger died a year ago. Both chargers present the same problem, so I can safely say it's definitely not a charger problem. Could it be the charging center or loading center of the computer? Is there an easy way to verify this? I also tried changing the Mickey Mouse like Power Cord, same problem.

Any comments will be much helpful.
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Boosted_R
Level 8
Yisera wrote:
Hello. I have this problem on my g74sx which is about 3 years old now. Whenever I'm playing, maybe the laptop gets too hot or the charger does and the laptop begins to disconnect/reconnect the charger. This has been happening for a few days now and I'm afraid it might mean it's time to replace the laptop.

I think it's safe to mention that I have 2 chargers atm, both of them are bought in amazon since the original charger died a year ago. Both chargers present the same problem, so I can safely say it's definitely not a charger problem. Could it be the charging center or loading center of the computer? Is there an easy way to verify this? I also tried changing the Mickey Mouse like Power Cord, same problem.

Any comments will be much helpful.


hmmmmm... interesting....

Have you logged the sensors using HWiNFO64 ? I would check and see if it always happens at the same peak values for temps and voltages/wattage

Also if the charging port pins solder has cracked, when it becomes warm and the pin ports expand it could explain the intermittent connection lost...
GL702VSK / GTX 1070 / M.2 960 EVO

HTPC MINI-ITX / FRACTAL CORE 500 / GIGABYTE GA-AB350N / GTX 1050 Ti Windforce OC 4G / RYZEN 5 1600 3.9GHz / M.2 960 EVO / G.SKILL Ripjaws V Series 3200MHz
OLD
ASUS G74SX-XC1 / INTEL 7260 AC / Samsung 850 PRO / TUNIQ TX-4 / BIOS 203 / 335.23

Yisera
Level 7
I downloaded HWiNFO64, what do I do now?

EDIT
I run it with default settings and this warning showed:

47094


What does this mean?

C4RN1
Level 9
Just choose "disable this sensor" then log your temps and voltages. If you don't disable the sensor it could cause your cpu usage among other things to go up. Disabling it in HWINFO isn't going to hurt anything.

Yisera
Level 7
Thanks! Will post the log after tonight's gaming with friends (World of Warcraft). FYI I just started the logging under air conditioner, and the charger already started connecting/reconnecting. Hopefully this software can show what's wrong.

Yisera
Level 7
This is what I see so far. Are those temperatures normal? Keep in mind that I'm logging this in the office right now, where the temperature here is 16 degrees celcius.
47147

This is the log for 1 hour, found in the attachment section. Please can anyone tell me what can I do?