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G74 touchpad and media issues

DDustin
Level 7
My touch pad goes through fits of not working. Sometimes it won't work at all, sometimes it'll start and stop or partially move a little bit and then stop, also my cursor randomly clicks spots making typing impossible(did it twice typing this sentence)(not sure if that's related).

How do I figure out which driver to use and how do I download it? When I go to the drivers thread and click on it its just a huge list of files and folders.

Also my Blu-ray burner doesn't work. It doesn't play blurays or DVDs. Every program I use to open it crashes right away. Is there a driver to fix this? or something else?

Thanks in advance

Dustin
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11
7,087 Views
17 REPLIES 17

Pitcher1
Level 9
please download driver from ASUS support site, clean uninstall old driver from control panel then install new driver.

DDustin
Level 7
How can I figure out which touchpad driver I need and how do I uninstall the old driver? I cant find the touchpad or a driver for it listed anywhere anymore.

Also any solutions for my media/Blu-ray issues?
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11

DDustin
Level 7
How exactly do I download the driver? Its just a big compressed file full of other files. I'm not really sure what to do with it.
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11

Any help would be appreciated its getting pretty hard to use the laptop for anything at all.
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11

I have a G75 so consider that with my response. On the G75 I did not like the ASUS version of the synaptics touch pad driver. First it had a feature called smart zone. That kind of name is not intuitive, but it turns out that is how you enable palm check. Palm check appears to be what you need. Palm check prevents the cursor from moving when you accidentally hit the touchpad while typing. Most likely your touchpad is a synaptics pad. I had the same issue on my g75. I went to the website and downloaded the latest version of the the driver and issue solved. Before you install the new driver create a restore point in case the driver causes any issues or fails to work. Good luck. No matter how bad ass the CPU, GPU, hard drive, etc... is; everything is useless if the keyboard and mouse/touchpad suck. One reason I went with ASUS is that the keyboard and reviewed well. I was really disappointed before I loaded the driver, but now everything is good.

DDustin
Level 7
Well it actually does it when I'm nowhere near the pad. When you download it though how do you install the driver? All I see are a bunch of files that do nothing when I click on them.
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11

DDustin wrote:
Well it actually does it when I'm nowhere near the pad. When you download it though how do you install the driver? All I see are a bunch of files that do nothing when I click on them.


Download this file, right click on it after downloading, select extract all, run setup.exe in the folder where the files are extracted.

http://drivers.synaptics.com/Synaptics_v16_3_15_1_C_XP32_Vista32_Win7-32_XP64_Vista64_Win7-64_Signed...

Muratus
Level 10
The G73's are notorious for touchpad issues. With them it's a hardware problem more then a driver, though getting better drivers directly from Synaptics is always a good move.

In the G73's the palmrest needs to be taken off, the sticky metal sticker removed. Then I like to put some electric tape over the metal components below the trackpad area. I've refurbished quite a few G73's and this always takes care of the twitchy touch pad issues.
Asus G73M (Used to be G73SW-BST6 now renamed to M for the Muratus edition)

  • Intel Core i7-2630QM
  • 1080p (1920x1080) LCD (upgraded)
  • Samsung pm830 256GB SSD
  • Sansung 750GB 7200rmp 2nd HD
  • Bluetooth ( added )
  • Blu-ray/DVD ( upgraded )
  • Windows 8 Pro 64bit


Mods:

Muratus wrote:
The G73's are notorious for touchpad issues. With them it's a hardware problem more then a driver, though getting better drivers directly from Synaptics is always a good move.

In the G73's the palmrest needs to be taken off, the sticky metal sticker removed. Then I like to put some electric tape over the metal components below the trackpad area. I've refurbished quite a few G73's and this always takes care of the twitchy touch pad issues.


Do you by any chance have a more detailed write up with a couple pictures? I've had this apart before and I'm a good bit better with hardware than software.
G74SX-3DE
I7-2670QM Processor 2.2-3.1GHZ
3x4gb DDR3 1333mhz RAM
Crucial M4 256gb SSD + Stock 750GB 7200.4RPM HDD
nVidia GeForce GTX 560M 3GB vram GDDR5 DX11