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G73SW hibernate/sleep problem

Retired
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I got my g73sw almost 20 days ago, and i already have problems. After update hdd firmware there is no way to make it in hibernate mode or sleep, it just turn on again. Now i't happening even with shutdown. Do i need to format again? Latest driver installed, sp1, latest p4gh. Thanks.
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Retired
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remove the creative and AEX program, my suggestion.