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g73sw can't read optical media

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‎08-08-2011 08:52 PM - last edited on ‎03-05-2024 08:07 PM by Community Admin

Just got my G73sw and i've tried putting in both blank DVD-R and anti-virus CD and the drive can't seem to detect them. Has anyone encountered this before?
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xeromist
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‎08-09-2011 12:15 PM

It could be disconnected or faulty. Does it spin up at all? Make some sort of sound? Activity light blinks?
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
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‎08-09-2011 04:58 PM

If it isn't the physical connection (i.e. SATA connector), you should insert a blu-ray disc. If it plays fine, it's almost certainly a faulty lens/laser that is causing your problem.

xeromist
Moderator

‎08-09-2011 05:30 PM

Good call Flint.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
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In response to xeromist

‎08-10-2011 06:45 PM

Wasn't able to make it work for about 3 days. Now that I went back to the seller, it works but intermittently.
Also, i'm noticing that it reads the media slowly and executes the autorun routine after about 30-40 secs after inserting a normal disc
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xeromist
Moderator

‎08-11-2011 11:00 AM

It sounds like a dirty lens or misalignment. As Flint stated, different media actually uses different lasers so you might want to try something different. At any rate I wouldn't want a drive that can't read a good portion of my media. Exchange it while you can.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
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