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dains · ‎01-13-2013

Hi, I just helped my sister buy a G73JW for my neph's graduation present. Unfortunately, it has the same issue as listed in all of the threads below. It black-screens on boot about 1 in 5 times and black-screens upon waking from sleep or hibernate about half the time. The black-screen symptoms are:

no video
just the power, left top and two left front lights on (never see the keyboard backlight come on), and
about 10 seconds later the fans come on loudly

dains · ‎01-13-2013

Update, I've discovered the laptop cannot make it past the "black screen" state if I remove the 3 additional memory chips, leaving only the internal 2 gig chip installed. If I put even one more chip back in, it returns to intermittent black-screening on boot.

Can someone confirm/deny whether the laptop should boot with only 1 2gig chip installed? If the answer is yes, then I suspect that chip or socket is bad.

Pitcher1 · ‎01-13-2013

if you have time, you can try every memory, if no, send back to reseller or ASUS service center to check.

dains · ‎01-14-2013

Can you confirm for me if this laptop can run on 1 chip alone? If someone can say yes, that would confirm it's the chip/socket.

Alternatively, if it can run without a chip in that first socket, I'll just remove the chip and leave the socket empty to ensure the problem doesn't reoccur. Can you advise on whether it can run with an empty Slot 1?

Thanks for any help!

G73JW black-screen on waking from sleep/hibernation, also sometimes on boot