g73jh will not play dvds

[Retired]

Hi i have g73jh and since the day i bought it it will not play dvds,it also does not detect disks alot of the time..i called support went through their walk through and it fixed nothing....im running windows 7 home premium...just trying to figure out what i need to do ty for any help

ps i also have an g72gx running windows 7 and it also does same thing will not play dvds or wont detect disk at all...both computers have the same dvdram its is the HL-DT-ST DVDRAM GT32N

[Retired]

Does this only happen when you insert DVDs or does it affect all kinds of optical discs? Does burning work?

[xeromist]

Is it always the same discs that have the problem? I mean will it always fail or work consistently dependent on which disc is in the drive? Some drives just have problems reading burned or scratched discs but are you unable to play a brand new retail DVD as well?

[Chastity]

Can you start the discs manually? Also, have you updated the OS to SP1?

[cftdd]

Since I came to thread due to the factory installed HL-DT-ST DVDRAM GT32N not being able to do DVD functions, I'll save you some searching if you have one. I've tried just about every proposed fix out there short of writing my own software to get it to work to no avail.
Seems there is no fix for this burner. ASUS will not repair in firmware, bios, or patch. The manufacter is "out of business".

the HL-DT-ST DVDRAM GT32N is pretty much obsolete. I replaced it with a Panasonic UJ260 which was recognised, drivers installed and running in 30 seconds.
ASUS will have you take it in for repairs, do so if warrantee covers it, but if out of pocket, bought replacement drive on line, Installed in a snap.
Remove main panel (4 screws) locate DVD screw, remove, pull out drive, insert replacement (this one did not have the lock screw tab) replace main cover and boot normally, drivers should install, and nothing else to do.
Even if you can get the GT32n to run, it frequently scratches the disc, so I say junk it if you have it.