Showing results for 
Search instead for 
Did you mean: 

G551 Nvidia 860m, Integrated display HDMI Nightmare when gaming w/external monitor...

Level 7
I have a recently purchased G551 ROG Laptop that overheats everytime i try to game while using the HDMI. Best i can tell the HDMI defaults to the Integrated display, causing the overheat.

I've tried disabling the Integrated display but then the games go down to 3 frames per second.

I've tried looking in BIOS for other solutions, but there isn't even an option to configure either Integrated of Nvidia graphics in the bios whatsoever.

Global settings are already set to use the Nvidia 860m, but the HDMI seems tied to the integrated display no matter what.

Is there anyway to fix this? Can i send this in to ASUS on an RMA and have them fix it somehow?

I can't beleive they made a GAMING laptop that can't game with HDMI use.

I wish i could get a full refund at this rate, i'd buy a ASUS desktop that has NO integrated display at all.

Attaching DX Diag in hopes someone can help me identify some solution. The 860m card doesn't even APPEAR in the entire DXdiag.... that's a red flag to me.

System Information
Time of this report: 1/16/2015, 18:57:41
Machine name: ROG
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G551JM
BIOS: G551JM.204
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
Page File: 3745MB used, 15465MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.03.9600.16384 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_185D1043&REV_06
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SANYO LCD
Monitor Id: SAN0A46
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO36ED
Native Mode: 1920 x 1080(p) (60.052Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3574 (English)
Driver Version:
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/9/2014 02:16:30, 26190816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-057E-5738BBC2C735}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x185D1043
Revision ID: 0x0006


Level 7
Bueler Bueler? Anyone? please?

Level 7
im glad you came up with this, because i have the same laptop and the exact same problem. just after a fresh reinstall, the games are running on 1-2 fps, and are crashing. it seems the system fails to switch between the video cards.

i also demand a solution!

Level 7
Bumpity bump. Because this is pretty ridiculous a GAMING laptop can't play games while using HDMI...

Level 7
Ok.. Found out some info on this, through using Intel Extreme Tuner and MSI afterburner to get some stats...

Your computer is overheating because of an 'oversight' by Asus' casing design group when the computer is under load, and the lid is closed..

And why they actually approved this casing design is completely beyond me, considering that they included 2 HDMI ports and the ability of to even
perform wireless broadcasting to a SmartTV.. SMH..

The problem is that the keyboard is part of its vent system I'm guessing, especially when the GPU and Processor is under load..
I managed to finally get the laptop to operate with the lid shut, ONLY AFTER underclocking the processor 20%, and turning down the Memory Clock
on the 860M..

This problem SHOULD NEVER have been passed through their QA considering the hardware it came equipped with, but I can verify that by tweaking
and underclocking you can get around it.. Using the prescribed programs l above you can also save the preset settings once you find out what works for you, and include them in your initial boot sequence..

Google should find the programs, and Good Luck setting them up..