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G550 Has been sent in 3 times to fix the headphone jack, I'm sending it in again.

JakeDingus
Level 7
I bought this $1200 piece of junk in November, it came with a broken headphone jack. I have since sent it in 3 times to be repaired, still not fixed. Has anybody else had headphone issues or poor, poor customer service?
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2 REPLIES 2

Sil3nc328
Level 7
Hi Jakedingus, I used to face the same problem as well. The combo jack seems to spoil really easily u have to be realy gentle with it. U should RMA it ie send to them again, try to kick up a fuss. my customer service in perth did a rad job, they changed my mobo twiced. >:D

Bill
Level 7
JakeDingus wrote:
I bought this $1200 piece of junk in November, it came with a broken headphone jack. I have since sent it in 3 times to be repaired, still not fixed. Has anybody else had headphone issues or poor, poor customer service?


Hello JakeDingus
I'm sorry for the trouble you have gone through
Is it possible that you can provide your RMA number?
Thank you